Introducing UCX Engage Essentials for Webex Customer Experience Essentials. (EMEAR)

Release
45’

Discover the power of UCX Engage Essentials, the perfect fit for Webex Customer Experience Essentials to add digital, self-service and compliance call recording capabilities and complete your Call Center. Also for UCCX. 

Join the webinar to explore: 

  • Agent Chat Console embeddable in your Webex App to engage your customers on digital channels (Web, Email, SMS, Whatsapp, Messenger and Telegram) and manage chatbots escalation.
  • Imagicle Virtual Agents to automate conversations with customers in natural, human-like way to answer questions and resolve common issues over Web, Email, SMS, Whatsapp, Messenger and Telegram and voice.
  • Imagicle Smartflows, a comprehensive platform to build your digital and voice conversations, human and virtual, 100% no code.
  • Ensure compliance to both external regulations and internal procedures and improve customer satisfaction with Compliance Recording, Screen Recording and Voice Analytics.
Massimiliano Picchi
VP Sales, GM of Imagicle Middle East