Take customer and employee experience to the next level.

Automate conversations through natural interactions and integrate chat and voice channels with virtual and human agents to improve customer and employee experience.

Your Omnichannel Conversational Experience.

Voicebot. Automate your CX workflow with AI.

Easily build and customize your inbound voice automation workflows, able to understand and respond in natural languages, so that your agents only have to handle critical requests.

Omnichannel chats and chatbots. Meet customers where they are.

In addition to voice, internal or external users can start a conversation via chat (Whatsapp, Telegram, Messenger, Slack, Google, Webex, MS Teams etc.) in any language, 24/7, improving process automation.

Integrated with any calling platform.

Natively integrated with your calling platform (Cisco, Microsoft, etc.) and Imagicle's inbound call management solutions without the need for additional lines or telephone numbers.

Low code/no code.

Easy deployment with little or no coding expertise thanks to an intuitive design to define the conversational flows, leveraging a proprietary engine for semantic analysis.

Integrated with your systems.

Achieve faster deployment and seamless integrations with enterprise-wide tools & systems through pre-built and API-based integrations.

Every Vertical, Function, Use Case.

With Imagicle Conversational AI, every company gets what they need: from Banking to Insurance, form Healthcare to Government, it can transform Customer and Employee Experience.

Voicebot. Automate your CX workflow with AI.

Easily build and customize your inbound voice automation workflows, able to understand and respond in natural languages, so that your agents only have to handle critical requests.

Omnichannel chats and chatbots. Meet customers where they are.

In addition to voice, internal or external users can start a conversation via chat (Whatsapp, Telegram, Messenger, Slack, Google, Webex, MS Teams etc.) in any language, 24/7, improving process automation.

Integrated with any calling platform.

Natively integrated with your calling platform (Cisco, Microsoft, etc.) and Imagicle's inbound call management solutions without the need for additional lines or telephone numbers.

Low code/no code.

Easy deployment with little or no coding expertise thanks to an intuitive design to define the conversational flows, leveraging a proprietary engine for semantic analysis.

Integrated with your systems.

Achieve faster deployment and seamless integrations with enterprise-wide tools & systems through pre-built and API-based integrations.

Every Vertical, Function, Use Case.

With Imagicle Conversational AI, every company gets what they need: from Banking to Insurance, form Healthcare to Government, it can transform Customer and Employee Experience.

Get the quick-start brochure

A closer look on the potential of Conversational AI.

Use Cases for every vertical, every function, any business size. Receive a personalized experience for business growth.
SHOW ME SOME USE CASES

Integrated with the solutions you love.

Discover More
Discover More

For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UCX Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted
Try Conversational AI
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.
Yes, I want to try!

AI to automate customer journey.

Free your agents from repetitive tasks. Let users vocally speak to a customizable bot, providing natural voice interactions, not so different from human conversations and ready to escalate to a human agent.

Omnichannel Chatbot. Automate your CX workflow.

Give customers and employees a unified experience through their chat interfaces. Let customers reach your business on Whatsapp, Telegram, Website chat, and more; while employees can leverage daily tools like Webex for administrative issues.
See all

Integrated with your calling platform.

Without the need for additional lines or telephone numbers, you'll have strong omnichannel customer service with virtual agents always available and ready to scale to a human agent, leveraging the power of Imagicle apps like Advanced Queueing, Attendant Console, and Call Recording.

Every Vertical. Every Function. Every Use Case

Finance&Banking, Healthcare, Government, Insurance, and much more: united by the need to automate conversations and provide natural interactions 24/7, but with very unique scenarios and use cases to cover. Conversational AI is ready for every business, in every vertical, granting the best experience to everyone.
Shall we arrange a demo?
We'll guide you through the benefits of Conversational AI.
Request a demo

Get the most out of it.

Imagicle Conversational AI is often used in combination with these solutions.

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More

Auto Attendant

Attendant Console - Centralino Telefonico

Attendant Console

Advanced Queueing

Advanced Services

Advanced Services

Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.
Discover the Advanced Services
ImagicleCare

ImagicleCare

Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.
Discover ImagicleCare

Resources.

  • EN WatchWatch
    WEBINAR - Release
    45’
    Introducing UCX Engage Essentials for Webex Customer Experience Essentials. (EMEAR)
    Join us in this webinar as we showcase the new Imagicle UCX Engage Offer.
  • DownloadDownload
    Brochure Blog
    The future, today. Imagicle Conversational AI.
    Learn about market trends and changes and how Conversational AI helps your business with some practical use cases.
  • Products Blog
    How to empower customer service with Imagicle. 
    Learn how to empower agents and overall customer service with AI-powered technology and unified call management.
    • All resources

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote

    Dedicated webinars.

    • EN WatchWatch
      WEBINAR - Release
      45’
      Introducing UCX Engage Essentials for Webex Customer Experience Essentials. (EMEAR)
      Join us in this webinar as we showcase the new Imagicle UCX Engage Offer.
    • EN WatchWatch
      WEBINAR - How to Lab
      45’
      Imagicle Conversational AI. Your new superpower.
      Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX.
    • EN WatchWatch
      WEBINAR - How to Lab
      45’
      Chatbots & Voicebots: empower your customer service with Imagicle Conversational AI.
      Discover what Imagicle Conversational AI can do for your organization.
  • EN WatchWatch
    WEBINAR - Release
    45’
    Introducing UCX Engage Essentials for Webex Customer Experience Essentials. (EMEAR)
    Join us in this webinar as we showcase the new Imagicle UCX Engage Offer.
  • EN WatchWatch
    WEBINAR - How to Lab
    45’
    Imagicle Conversational AI. Your new superpower.
    Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX.
  • EN WatchWatch
    WEBINAR - How to Lab
    45’
    Chatbots & Voicebots: empower your customer service with Imagicle Conversational AI.
    Discover what Imagicle Conversational AI can do for your organization.
    • See all webinars

    Get the most out of it.

    Imagicle Conversational AI is often used in combination with these solutions.

    Auto Attendant

    Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

    Learn More
    Attendant Console - Centralino Telefonico

    Attendant Console

    Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

    Learn More

    Advanced Queueing

    Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

    Learn More

    Auto Attendant

    Attendant Console - Centralino Telefonico

    Attendant Console

    Advanced Queueing

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote

    Every vertical. Every function.
    Every use case.

    Healthcare

    Healthcare

    • Appointment scheduling
    • Answering FAQs (hours, locations, fee schedules)
    • Proactive alerts and reminders
    Discover
    Retail

    Retail

    • Product research, comparison, and recommendations
    • Shipping status
    • Increase self-service across all channels
    Discover
    Education

    Education

    • Student services
    • Staff services
    • Program details and dates
    Discover
    Government

    Government

    • 24/7 Citizen support
    • Simplified bookings
    • 0 waiting times
    • Easy access to information
    Discover
    Banking

    Banking

    • 24/7 Customer support
    • Check Balance
    • Credit & Debit card support
    • ATM Locator
    Discover