Take customer and employee experience to the next level.

Automate conversations through natural interactions and integrate chat and voice channels with virtual and human agents to improve customer and employee experience.

Your Omnichannel Conversational Experience.

Voicebot. Automate your CX workflow with AI.

Easily build and customize your inbound voice automation workflows, able to understand and respond in natural languages, so that your agents only have to handle critical requests.

Omnichannel chats and chatbots. Meet customers where they are.

In addition to voice, internal or external users can start a conversation via chat (Whatsapp, Telegram, Messenger, Slack, Google, Webex, MS Teams etc.) in any language, 24/7, improving process automation.

Integrated with any calling platform.

Natively integrated with your calling platform (Cisco, Microsoft, etc.) and Imagicle's inbound call management solutions without the need for additional lines or telephone numbers.

Low code/no code.

Easy deployment with little or no coding expertise thanks to an intuitive design to define the conversational flows, leveraging a proprietary engine for semantic analysis.

Integrated with your systems.

Achieve faster deployment and seamless integrations with enterprise-wide tools & systems through pre-built and API-based integrations.

Every Vertical, Function, Use Case.

With Imagicle Conversational AI, every company gets what they need: from Banking to Insurance, form Healthcare to Government, it can transform Customer and Employee Experience.

Integrated with the solutions you love.

For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted
Try Conversational AI
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

Details that make the difference.

Complete customer journey control and automation.

  • Requests can be handled both via chatbot or voicebot.
  • The bot provides customers with information right in the chatbox or is taken over by a voicebot-type virtual agent if needed.
  • At any time, the system can switch to a live agent upon customer’s request or in situations of distress.

Voicebot. The perfect human + AI balance.

  • Easily build and customize your inbound voice automation workflows with little to no prior technical knowledge.
  • 98% of customers find traditional IVR systems frustrating or try to skip the IVR entirely. With Conversational AI, you’ll provide your customers with lifelike, dynamic, natural voice interactions, not so different from human conversations.
  • Thanks to an Advanced Queueing algorithm, in case of a live agent handover, the call will be dispatched to the right operator, who can handle it through a smart Attendant Console.

Omnichannel Chatbot. Automate your CX workflow.

Easily extend your bot to wherever your customers are for a unified experience across web, SMS, Whatsapp, Telegram, Messenger, Slack, Google, Webex, Microsoft Teams, and more. Some use cases are:

  • A Whatsapp flow meeting your customers in one of their preferred and most used channel.
  • A Webex box for company employees to apply for a leave or other requests through one of the most used IM channel.
  • A webchat to self-service answer the most common questions and notify human operators if and when needed.

Integrated with your calling platform for a seamless user experience.

Without the need for additional lines or telephone numbers, we designed a very simple yet powerful integration with the Imagicle UC Suite, being the engine that connects voice conversational capabilities to your calling platform (On-Prem or Cloud). This way, you'll have strong omnichannel customer service with a virtual agent always available and able to scale to a human agent when appropriate, leveraging the power of Imagicle apps like Advanced Queuing, Attendant Console, and Call Recording.

Every Vertical. Every Function. Every Use Case

  • Finance&Banking. Automate operations such as account management, balance inquiries, loan requests, credit card information and support, offices locations.
  • Healthcare. Automate processes like appointment scheduling and requesting lab results while guaranteeing the security and protection of sensitive data.
  • Government. Create a digital public service that makes life easier for all citizens and free up the staff to tackle more complex inquiries.
  • Insurance. Enable seamless interactions for insurance inquiries or transactions and automate client experiences such as policy management, premium payments, and insurance quotes.
Shall we arrange a demo?
We'll guide you through the benefits of Conversational AI.

Get the most out of it.

Imagicle Conversational AI is often used in combination with these solutions.

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More
Advanced Services

Advanced Services

Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.
ImagicleCare

ImagicleCare

Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.

Resources.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Dedicated webinars.

  • EN WatchWatch
    WEBINAR - Release
    30’
    Imagicle Conversational AI. Your new superpower.
    Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX.
  • EN WatchWatch
    WEBINAR - Release
    30’
    Imagicle for Microsoft Teams. Enriched integrations.
    Call Analytics ready to monitor and analyze even external calls, automatic user sync from Azure ID to the Cloud Suite and an outstanding Conversational AI.
  • EN WatchWatch
    WEBINAR - Release
    30’
    Imagicle for Webex Calling. Empowered integration.
    Digital Fax, 100% integrated with Webex Calling and 100% cloud-based. Automatic user sync from Azure ID to the Cloud Suite and much more.

Get the most out of it.

Imagicle Conversational AI is often used in combination with these solutions.

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote