Don't make your callers wait.
Every moment counts. Welcome them right away.
Time spent on hold is time during which your clients form their first impression of the company.
A quick answer by the right person is essential for your customer service, as are lost calls and the quality of service provided. Imagicle Advanced Queueing simplifies and improves incoming call management with queues, advanced distribution algorithms and customized messages, giving you total control of the service with analysis of historical data in real time.