Call Recording
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SIP REC support
Support of SIP REC protocol, to streamline the integration in Cisco architectures where fork and dial in are not possible (ex: recording of analog phones) and get ready for multi vendor support
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Attendant Console
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Selective Recording
Possibility to start/stop recording via Imagicle Blue's Attendant, to have on demand selective recording capabilities directly within the best operator companion for Cisco Calling platforms
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Attendant Console
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Silent Monitoring
Supervisors can now track users conversation from the dashboard and press a button to be added in listen only mode to such conversation via their preferred device, IP Phone or Jabber.
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Attendant Console
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High Availability via FQDN
Attendant Console has now the ability to identify Imagicle nodes in a high reliability cluster with their Fully Qualified Domain Name (FQDN), ideal in UCaaS environments
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Hotel Pack for Cisco UC
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MWI Annotation
Possibility to switch on the notification LED of the telephones in the rooms for which the check-in is made directly from the PMS
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Hotel Pack for Cisco UC
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Maid ID
Ability to authenticate and pass to the PMS the cleaning staff operator who sets the status from the room phone
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ACD - Customer Service
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CRUD API
API for creating and managing queues / agents and IVR services from provisioning / domain manager tool, exclusive in UCaaS environments
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IVR Module for QME
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CRUD API
API for creating and managing queues / agents and IVR services from provisioning / domain manager tool, exclusive in UCaaS environments
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