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Imagicle apps,
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Always better.

We invest every day in developing new apps and improving the ones you are already using.
We want to provide you a continuously growing set of functionalities and best in class performances and reliability.
Thus we will be concentrating the new releases on fixed periods of each year, for you to plan your upgrades and to know in advance what is coming out.

Moreover we constantly work with vendors and partners to verify the compatibility with the newest platforms and operating system. You can be even more confident in upgrading your unified communications system as the Imagicle applications will just work with it.

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RoadmapList

WINTER 2016
SPRING 2016
SUMMER 2016
WINTER 2017

SPRING 2017
SUMMER 2017

WINTER 2016 Highlights

Imagicle ApplicationSuite for Cisco UC
IVR Module for QME	Web interface for IVR module Terrific easy to use web interface within Queue Manager Enterprise, to define Auto Attendant menu for IVR services. Building up a professional and complete customer service, with auto attendant and queuing based on time of the day and attendant consoles/agents has never been easier.
Call Recording	Full integration within Imagicle ApplicationSuite Imagicle Call Recording available out fo the box within the Imagicle ApplicationSuite, without any additional installation or external component needed. Smooth upgrade from previous versions included, for the most complete Suite of ready must have apps for Cisco UC.
Hotel Pack for Cisco UC	Fidelio Cruise certification Imagicle Hotel Pack enables a Cisco UC based solution to be offered in the hospitality market. Very specific hospitality customers are cruises, where the hotel pack is also a fit thanks to the integration with Micros Fidelio Cruise SPMS.
Suite	Official certification and logo for Cisco UCM 11.0 Being part of Cisco GPL, Imagicle ApplicationSuite is always verified with newer UCM versions already before the Cisco FCS/release. As usual Imagicle is committed in getting the official Cisco logo with the IVT certification in Cisco lab, for maximum partners and customers confidence in Imagicle products

Imagicle ApplicationSuite Cross Platform

IVR Module for QME

Web interface for IVR module

Terrific easy to use web interface within Queue Manager Enterprise, to define Auto Attendant menu for IVR services. Building up a professional and complete customer service, with auto attendant and queuing based on time of the day and attendant consoles/agents has never been easier.

Imagicle ApplicationSuite for Skype for Business

IVR Module for QME

Web interface for IVR module

SPRING 2016 Highlights

Imagicle ApplicationSuite for Cisco UC
IVR Module for QME	Dial-in behaviour type New behaviour type to let the caller directly dial the extension number of the destination and easily create Auto Attendant IVR services
IVR Module for QME	TimeTable Calendar based activation of specific behaviours within an IVR Service, to have your customer services automatically changing on time of the day/week/holidays
IVR Module for QME	Reporting IVR service out of the box reports on call volumes, outcomes and time analysis, for maximum control of your customer service

Imagicle ApplicationSuite for Cisco UC

IVR Module for QME

Dial-in behaviour type

New behaviour type to let the caller directly dial the extension number of the destination and easily create Auto Attendant IVR services

IVR Module for QME

TimeTable

Calendar based activation of specific behaviours within an IVR Service, to have your customer services automatically changing on time of the day/week/holidays

IVR Module for QME

Reporting

IVR service out of the box reports on call volumes, outcomes and time analysis, for maximum control of your customer service

Imagicle ApplicationSuite Cross Platform
IVR Module for QME	Dial-in behaviour type New behaviour type to let the caller directly dial the extension number of the destination and easily create Auto Attendant IVR services
IVR Module for QME	TimeTable Calendar based activation of specific behaviours within an IVR Service, to have your customer services automatically changing on time of the day/week/holidays
IVR Module for QME	Reporting IVR service out of the box reports on call volumes, outcomes and time analysis, for maximum control of your customer service

Imagicle ApplicationSuite Cross Platform

IVR Module for QME

Dial-in behaviour type

New behaviour type to let the caller directly dial the extension number of the destination and easily create Auto Attendant IVR services

IVR Module for QME

TimeTable

Calendar based activation of specific behaviours within an IVR Service, to have your customer services automatically changing on time of the day/week/holidays

IVR Module for QME

Reporting

IVR service out of the box reports on call volumes, outcomes and time analysis, for maximum control of your customer service

Imagicle ApplicationSuite for Skype for Business
IVR Module for QME	Dial-in behaviour type New behaviour type to let the caller directly dial the extension number of the destination and easily create Auto Attendant IVR services
IVR Module for QME	TimeTable Calendar based activation of specific behaviours within an IVR Service, to have your customer services automatically changing on time of the day/week/holidays
IVR Module for QME	Reporting IVR service out of the box reports on call volumes, outcomes and time analysis, for maximum control of your customer service

Imagicle ApplicationSuite for Skype for Business

IVR Module for QME

Dial-in behaviour type

New behaviour type to let the caller directly dial the extension number of the destination and easily create Auto Attendant IVR services

IVR Module for QME

TimeTable

Calendar based activation of specific behaviours within an IVR Service, to have your customer services automatically changing on time of the day/week/holidays

IVR Module for QME

Reporting

IVR service out of the box reports on call volumes, outcomes and time analysis, for maximum control of your customer service

SUMMER 2016 Highlights

Imagicle ApplicationSuite for Cisco UC
Attendant Console	Call forward status The call forward status of colleagues can be seen on Blue’s Attendant with specific icon, to help operators to know if he/she is out of the office even without presence integration
Call Recording	Shared line support Phones with shared lines can record calls and having them associated to the respective user, for a even more complete support of any Cisco UC based environment for the Imagicle Call Recording
IVR Module for QME	Reporting Trend analysis, to verify the call trends per hour in the day or the day of week/month and Busy channels, to check if licensed channels are enough or you are missing calls and need to expand the system. The power is nothing without control!

Imagicle ApplicationSuite for Cisco UC

Attendant Console

Call forward status

The call forward status of colleagues can be seen on Blue’s Attendant with specific icon, to help operators to know if he/she is out of the office even without presence integration

Call Recording

Shared line support

Phones with shared lines can record calls and having them associated to the respective user, for a even more complete support of any Cisco UC based environment for the Imagicle Call Recording

IVR Module for QME

Reporting

Trend analysis, to verify the call trends per hour in the day or the day of week/month and Busy channels, to check if licensed channels are enough or you are missing calls and need to expand the system. The power is nothing without control!

Imagicle ApplicationSuite Cross Platform
Attendant Console	Call forward status The call forward status of colleagues can be seen on Blue’s Attendant with specific icon, to help operators to know if he/she is out of the office even without presence integration
IVR Module for QME	Reporting Trend analysis, to verify the call trends per hour in the day or the day of week/month and Busy channels, to check if licensed channels are enough or you are missing calls and need to expand the system. The power is nothing without control!

Imagicle ApplicationSuite Cross Platform

Attendant Console

Call forward status

The call forward status of colleagues can be seen on Blue’s Attendant with specific icon, to help operators to know if he/she is out of the office even without presence integration

IVR Module for QME

Reporting

Imagicle ApplicationSuite for Skype for Business
Attendant Console	Call forward status The call forward status of colleagues can be seen on Blue’s Attendant with specific icon, to help operators to know if he/she is out of the office even without presence integration
IVR Module for QME	Reporting Trend analysis, to verify the call trends per hour in the day or the day of week/month and Busy channels, to check if licensed channels are enough or you are missing calls and need to expand the system. The power is nothing without control!

Imagicle ApplicationSuite for Skype for Business

Attendant Console

Call forward status

The call forward status of colleagues can be seen on Blue’s Attendant with specific icon, to help operators to know if he/she is out of the office even without presence integration

IVR Module for QME

Reporting

WINTER 2017 Highlights

Imagicle ApplicationSuite for Cisco UC
Suite	Windows Server 2016 support Imagicle Suite installation in new Windows Server 2016 Operating Systems, for state of the art deployments.
Attendant Console	Add/Modify contacts Possibility to add or modify an external contact to Speedy directories directly from Blue’s Attendant, to let them be faster and easier in filling and maintaining the company directories
Directory, Click to Call & Caller ID	Contact segregation Bypass the Cisco UCM limitation and provide separation of internal directory in a multi-tenant environment (like HCS Shared architecture), for access from any Cisco IP Phone, DX/MX device and Cisco Jabber.
IP Fax Server	Business Continuity Out of the box high available services, with no document loss in case of failure of any node and no service interruption.
IP Fax Server	Enhanced scalability 90 max concurrent supported fax channels per node (formerly 50), available as new capacity while upgrading if just matching the hardware requirements .
IP Fax Server	API Web API for sending faxes and checking fax status from any application and mass faxing

Imagicle ApplicationSuite Cross Platform
Suite	Windows Server 2016 support Imagicle Suite installation in new Windows Server 2016 Operating Systems, for state of the art deployments.
Attendant Console	Add/Modify contacts Possibility to add or modify an external contact to Speedy directories directly from Blue’s Attendant, to let them be faster and easier in filling and maintaining the company directories
IP Fax Server	Business Continuity Out of the box high available services, with no document loss in case of failure of any node and no service interruption.
IP Fax Server	Enhanced scalability 90 max concurrent supported fax channels per node (formerly 50), available as new capacity while upgrading if just matching the hardware requirements .
IP Fax Server	API Web API for sending faxes and checking fax status from any application and mass faxing

Imagicle ApplicationSuite for Skype for Business
Suite	Windows Server 2016 support Imagicle Suite installation in new Windows Server 2016 Operating Systems, for state of the art deployments.
Attendant Console	Add/Modify contacts Possibility to add or modify an external contact to Speedy directories directly from Blue’s Attendant, to let them be faster and easier in filling and maintaining the company directories
Attendant Console	Microsoft S4B/Lync native support Possibility to control Lync/S4B client natively, without the need of physical phones
IP Fax Server	Business Continuity Out of the box high available services, with no document loss in case of failure of any node and no service interruption.
IP Fax Server	Enhanced scalability 90 max concurrent supported fax channels per node (formerly 50), available as new capacity while upgrading if just matching the hardware requirements .
IP Fax Server	API Web API for sending faxes and checking fax status from any application and mass faxing
IVR Module for QME	Microsoft S4B/Lync native support Out of the box Integration with Lync/S4B server as Trusted Application, no more need of media gateway
ACD - Customer Service	Microsoft S4B/Lync native support Out of the box Integration with Lync/S4B server as Trusted Application, no more need of media gateway

SPRING 2017 Highlights

Imagicle ApplicationSuite for Cisco UC
Suite	Multi-cluster user’s synchronization Possibility to support multiple Cisco UCM clusters to connect for user synchronization and authentication, fully supporting the environments where a central LDAP/AD is not available as trusted user source
LDAP Module	LDAP Module New module based on flagship openLDAP to store user info in a UC environment, including authentication, web portal for admin and users, LDAP interfaces
Phone Lock	Phone Lock management and supervision Possibility for supervisors to lock/unlock users and check their lock status
Phone Lock	Lock phone with Windows session Possibility to automatic lock/unlock the user Desk Phone based on Windows session (login/logout/locked), to get phone locking capacities even more convenients
IVR Module for QME	Role based access to IVR services (Available as of May '17) Possibility to have assign users to specific IVR services and let them doing self service modifications and access to reports
Hotel Pack for Cisco UC	Set room phone DND by PMS (Available as of May '17) Support of Do not disturb (DND) configuration at room phone if set by PMS, for maximum privacy and comfort
Hotel Pack for Cisco UC	Disable room phone external calls (Available as of May '17) Possibility to disable external calls for room phone by PMS after check in, based on guest request to avoid bill surprise

Imagicle ApplicationSuite Cross Platform
LDAP Module	LDAP Module New module based on flagship openLDAP to store user info in a UC environment, including authentication, web portal for admin and users, LDAP interfaces
IVR Module for QME	Role based access to IVR services (Available as of May '17) Possibility to have assign users to specific IVR services and let them doing self service modifications and access to reports

Imagicle ApplicationSuite Cross Platform

LDAP Module

New module based on flagship openLDAP to store user info in a UC environment, including authentication, web portal for admin and users, LDAP interfaces

IVR Module for QME

Role based access to IVR services (Available as of May '17)

Possibility to have assign users to specific IVR services and let them doing self service modifications and access to reports

Imagicle ApplicationSuite for Skype for Business
LDAP Module	LDAP Module New module based on flagship openLDAP to store user info in a UC environment, including authentication, web portal for admin and users, LDAP interfaces
IVR Module for QME	Role based access to IVR services (Available as of May '17) Possibility to have assign users to specific IVR services and let them doing self service modifications and access to reports

Imagicle ApplicationSuite for Skype for Business

LDAP Module

New module based on flagship openLDAP to store user info in a UC environment, including authentication, web portal for admin and users, LDAP interfaces

IVR Module for QME

Role based access to IVR services (Available as of May '17)

Possibility to have assign users to specific IVR services and let them doing self service modifications and access to reports

SUMMER 2017 Highlights

Imagicle ApplicationSuite for Cisco UC
Call Recording	Recording email notification Possibility to notify users through an email at end of recording, with all recording info and attached recording link
Call Recording	External storage Possibility to have encrypted recordings saved in an external storage and available through the same Search & Play web and Jabber UI
Call Recording	Secured communications Support of secure SIP for encrypted signaling with Cisco UCM, over a Transport Layer Security (TLS) connection that protects sessions from sniffing. Support of secure RTP (sRTP) for decryption of messages passed through the RTP-based communication protocol, to maximize also the recording content security
Call Recording	Conference recording service CTI service to automate a conference to the Imagicle recording number(s) and make Dial in recording seamless (no manual conference needed) for either always on and on demand modes. Enables recording in environments where Cisco forking technology is not available (ex: HCS SA or devices over MRA)
Suite	User Sync API API to trigger a user synchronization from the defined sources (LDAP/AD or UCM) programmatically through a 3rd party app (CRM, Provisioning tool,..)

Imagicle ApplicationSuite Cross Platform
Suite	User Sync API API to trigger a user synchronization from the defined sources (LDAP/AD or UCM) programmatically through a 3rd party app (CRM, Provisioning tool,..)

Imagicle ApplicationSuite Cross Platform

Suite

User Sync API

API to trigger a user synchronization from the defined sources (LDAP/AD or UCM) programmatically through a 3rd party app (CRM, Provisioning tool,..)

Imagicle ApplicationSuite for Skype for Business
Suite	User Sync API API to trigger a user synchronization from the defined sources (LDAP/AD or UCM) programmatically through a 3rd party app (CRM, Provisioning tool,..)

Imagicle ApplicationSuite for Skype for Business

Suite

User Sync API

API to trigger a user synchronization from the defined sources (LDAP/AD or UCM) programmatically through a 3rd party app (CRM, Provisioning tool,..)

Lista changeLog prodotti

Suite	build 1	New	Monitoring tool: a new event reports the cluster status.
Suite	build 1	New	Now the users list can be synchronized with more than one CuCM cluster (additional configuration required).
Suite	build 1	New	User authentication against CUCM now supports multiple CUCM clusters (additional configuration required).
Suite	build 1	New	The troubleshooting "Support" web page now shows data from all the cluster nodes.
Suite	build 1	Improved	The default HTTPS certificates for the web interface were created with a weak algorithm (md5), resulting in compatibility issues with some WEB browsers. It has been upgraded to the more secure algorithm sha256.
Suite	build 1	Fix	A backup taken from a 2017 Winter 1 cluster installation could not be restored.
Suite	build 1	Fix	IAS users imported from a CSV file might be not associated to the correct recording groups. As a consequence, the group supervisor could not see the expected recordings.
Suite	build 1	Fix	When SQL Server start-up was slow, you could get a "license expired" message.
Suite	build 1	Fix	VAI Winter 2017 only: Contacts segregation for Jabber was not working because of an SSL certificate issue.
Suite	build 1	Fix	Fax replication conflicts prevented cluster update towards Winter 2017.1.
Suite	build 1	Fix	Under certain conditions, file replication could hung.
Suite	build 1	Fix	The Replication service was not raising an alarm for some blocking database errors.
Suite	build 1	Fix	Imagicle services were not reconfigured with SYSTEM account when upgrading to Winter 2017.1
Accounting & Billing	build 1	New	Added a new call information field named 'Media Type', which can be used to distinguish video calls from voice calls (Cisco UCM specific).
Accounting & Billing	build 1	New	Added a new call information field named "Purpose", which can be used to distinguish personal and business calls (requires advanced driver configuration) .
Accounting & Billing	build 1	New	New tariffs added for the following countries: Algeria, China, Côte d'Ivoire, Gambia, Hungary, Iran, Malaysia, Singapore. Updated tariffs for countries: Bahrain, Iran, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, UK, United Arab Emirates, United States.
Accounting & Billing	build 1	Improved	Now Billy Blue's virtually supports an unlimited number of gateways. Previously, the limit was 355.
Accounting & Billing	build 1	Fix	You could not create an alarm for extensions including non numeric characters.
Attendant Console	build 1	New	The lookup of the name associated to the remote party number in the Speedy directories now works with SIP URIs too.
Attendant Console	build 1	Improved	The lookup of the name associated to the remote party number in the Speedy directories is now faster.
Attendant Console	build 1	Fix	Department directories which could not be modified, appeared as editable in the web interface.
Attendant Console	build 1	Fix	A brand new installation of the Winter 2017 edition did not add Attendant Server performance counters to the system.
Attendant Console	build 1	Fix	Retrieving a call parked on an extension (camp-on) did not connect the call automatically.
ACD - Customer Service	build 1	New	The built-in localized script now provides information on area code of caller.
ACD - Customer Service	build 1	Fix	The placeholder $$PBXCALLERNAME$$ didn't work for internal calls.
Budget Control	build 1	Fix	Could not add a new budget if two budgets were defined on the same user, one enabled and one disabled.
Directory, Click to Call & Caller ID	build 1	New	Speedy directories can now be synchronized more than one time per day, with a configurable time interval.
Directory, Click to Call & Caller ID	build 1	Improved	Speedy Gadget for Jabber: performance increased for the lookup of remote party number in the Speedy directories.
Directory, Click to Call & Caller ID	build 1	Fix	Speedy searches could become slower after synchronizing contacts with an external source.
Hotel Pack for Cisco UC	build 1	Fix	The room line description showed the last guest name, even if the guest was checked out.
IP Fax Server	build 1	New	Multiple Off-Net patterns can be specified in the StoneFax outgoing routing policies.
IP Fax Server	build 1	New	The mail notification of a received fax can now include an hyperlink to download the received document.
IP Fax Server	build 1	New	Fax failures during a page transmission are now reported with a detailed error description.
IP Fax Server	build 1	Improved	The performance of the StoneFax gadget has been improved.
IP Fax Server	build 1	Fix	The fax services did not wait for SQL server availability at the system start-up, resulting in a service failure.
IP Fax Server	build 1	Fix	Outgoing faxes failing for document conversion issues were reported with a wrong error description.
IP Fax Server	build 1	Fix	On cluster installations the StoneFax service, when starting, could remain stuck in the "starting" status.
IP Fax Server	build 1	Fix	StoneFax users and admin could be erroneously notified of a transient error, resulting in a "Attachment not found" email notification.
IP Fax Server	build 1	Fix	The number of outgoing fax channels in the web pages "Fax service management" and "Application settings/Service parameters" could have been higher than the number of licensed channels.
IP Fax Server	build 1	Fix	On certain machines, StoneFax service could not start properly at the system boot.
IP Fax Server	build 1	Fix	Supervisor users may get an error when trying to filter by username in the "Global Inbox" and "Global Outbox" WEB pages.
IP Fax Server	build 1	Fix	Return receipts for faxes sent by the web interface did not use the "fax2Email address" user property.
IP Fax Server	build 1	Fix	The return receipt was not received after sending a fax by the Print2Fax method.
IP Fax Server	build 1	Fix	A user deletion could break the database replication under certain circumstances.
IVR Module for QME	build 1	Fix	Fixed an error in IVR Module "Trends" report.
Phone Lock	build 1	New	Added a users management web page, available to the Stonelock admin and supervisor profiles.
Phone Lock	build 1	New	Stonelock users can now lock/unlock their phone from the IAS web portal.
Call Recording	build 1	Fix	IAS administrator could not access the Recording WEB pages if his/her username contains capital letters.
Call Recording	build 1	Fix	Call Recording was not able to record anonymous calls when the black list was empty.
Suite	build 2	Fix	You needed full privileges over the SQL database to be able to restore an application suite backup.
Suite	build 2	Fix	Now local IP communication between IAS services uses a range which does not overlap with the dynamic port range.
Suite	build 2	Fix	A log level change could be ignored by one or more IAS services.
Suite	build 2	Fix	Creating a new external database on SQL server 2012 could fail.
Accounting & Billing	build 2	New	Added Cost per minute to the following reports: 'Call list', 'Unanswered calls', 'UTC Call List'.
Budget Control	build 2	Fix	In multi-country environments, Expense management gadget for Jabber could report wrong currency.
Budget Control	build 2	Fix	Disabling a Budget could generate multiple notifications at the period change.
Hotel Pack for Cisco UC	build 2	New	DND PMS integration. On the PMS you can set the DND status for a room, and all the room phones are set to DND. Not available for analog phones.
Hotel Pack for Cisco UC	build 2	New	Now Hotel Pack supports Call Barring. You can prevent the guests to place calls to the PSTN
Directory, Click to Call & Caller ID	build 2	New	Added option to automatically add the outgoing call prefix (0-dial) for Clip&Call.
Phone Lock	build 2	New	Now you can lock and unlock your phone from Imagicle One Desktop.
ACD - Customer Service	build 2	Fix	Duplicated Caller Name field content in the Call Analysis report.
ACD - Customer Service	build 2	Fix	Multiple changes to different ACD queues could block the replication service.
IVR Module for QME	build 2	New	Now you can delegate the management of one or more IVR services to a specific user. Suitable for multi-tenant environments.
IP Fax Server	build 2	Improved	Now StoneFax UI shows partially received faxes in a different way.
IP Fax Server	build 2	Fix	The 'Busy Channels' scheduled report now works filtering data on a single day too.
IP Fax Server	build 2	Fix	A tail of RTP packets received after a T.38 session has been negotiated can lead to a fax call failure.
IP Fax Server	build 2	Fix	The Busy Channels report, when applied on multiple days, always showed a peak on the first day.
IP Fax Server	build 2	Fix	Fixed memory leak in the fax sending API.

Suite	build 1	New	Monitoring tool: a new event reports the cluster status.
Suite	build 1	New	The troubleshooting "Support" web page now shows data from all the cluster nodes.
Suite	build 1	Improved	The default HTTPS certificates for the web interface were created with a weak algorithm (md5), resulting in compatibility issues with some WEB browsers. It has been upgraded to the more secure algorithm sha256.
Suite	build 1	Fix	A backup taken from a 2017 Winter 1 cluster installation could not be restored.
Suite	build 1	Fix	IAS users imported from a CSV file might be not associated to the correct recording groups. As a consequence, the group supervisor could not see the expected recordings.
Suite	build 1	Fix	When SQL Server start-up was slow, you could get a "license expired" message.
Suite	build 1	Fix	Fax replication conflicts prevented cluster update towards Winter 2017.1.
Suite	build 1	Fix	Under certain conditions, file replication could hung.
Suite	build 1	Fix	The Replication service was not raising an alarm for some blocking database errors.
Suite	build 1	Fix	Imagicle services were not reconfigured with SYSTEM account when upgrading to Winter 2017.1
Accounting & Billing	build 1	New	New tariffs added for the following countries: Algeria, China, Côte d'Ivoire, Gambia, Hungary, Iran, Malaysia, Singapore. Updated tariffs for countries: Bahrain, Iran, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, UK, United Arab Emirates, United States.
Accounting & Billing	build 1	Improved	Now Billy Blue's virtually supports an unlimited number of gateways. Previously, the limit was 355.
Accounting & Billing	build 1	Fix	You could not create an alarm for extensions including non numeric characters.
Attendant Console	build 1	New	The lookup of the name associated to the remote party number in the Speedy directories now works with SIP URIs too.
Attendant Console	build 1	Improved	The lookup of the name associated to the remote party number in the Speedy directories is now faster.
Attendant Console	build 1	Fix	Department directories which could not be modified, appeared as editable in the web interface.
Attendant Console	build 1	Fix	A brand new installation of the Winter 2017 edition did not add Attendant Server performance counters to the system.
Attendant Console	build 1	Fix	Retrieving a call parked on an extension (camp-on) did not connect the call automatically.
ACD - Customer Service	build 1	New	The built-in localized script now provides information on area code of caller.
Budget Control	build 1	Fix	Could not add a new budget if two budgets were defined on the same user, one enabled and one disabled.
Directory, Click to Call & Caller ID	build 1	New	Speedy directories can now be synchronized more than one time per day, with a configurable time interval.
Directory, Click to Call & Caller ID	build 1	Fix	Speedy searches could become slower after synchronizing contacts with an external source.
IP Fax Server	build 1	New	Multiple Off-Net patterns can be specified in the StoneFax outgoing routing policies.
IP Fax Server	build 1	New	The mail notification of a received fax can now include an hyperlink to download the received document.
IP Fax Server	build 1	New	Fax failures during a page transmission are now reported with a detailed error description.
IP Fax Server	build 1	Fix	The fax services did not wait for SQL server availability at the system start-up, resulting in a service failure.
IP Fax Server	build 1	Fix	Outgoing faxes failing for document conversion issues were reported with a wrong error description.
IP Fax Server	build 1	Fix	On cluster installations the StoneFax service, when starting, could remain stuck in the "starting" status.
IP Fax Server	build 1	Fix	StoneFax users and admin could be erroneously notified of a transient error, resulting in a "Attachment not found" email notification.
IP Fax Server	build 1	Fix	The number of outgoing fax channels in the web pages "Fax service management" and "Application settings/Service parameters" could have been higher than the number of licensed channels.
IP Fax Server	build 1	Fix	On certain machines, StoneFax service could not start properly at the system boot.
IP Fax Server	build 1	Fix	Supervisor users may get an error when trying to filter by username in the "Global Inbox" and "Global Outbox" WEB pages.
IP Fax Server	build 1	Fix	Return receipts for faxes sent by the web interface did not use the "fax2Email address" user property.
IP Fax Server	build 1	Fix	The return receipt was not received after sending a fax by the Print2Fax method.
IP Fax Server	build 1	Fix	A user deletion could break the database replication under certain circumstances.
IVR Module for QME	build 1	Fix	Fixed an error in IVR Module "Trends" report.
Suite	build 2	Fix	You needed full privileges over the SQL database to be able to restore an application suite backup.
Suite	build 2	Fix	Now local IP communication between IAS services uses a range which does not overlap with the dynamic port range.
Suite	build 2	Fix	A log level change could be ignored by one or more IAS services.
Suite	build 2	Fix	Creating a new external database on SQL server 2012 could fail.
Accounting & Billing	build 2	New	Added Cost per minute to the following reports: 'Call list', 'Unanswered calls', 'UTC Call List'.
Budget Control	build 2	Fix	In multi-country environments, Expense management gadget for Jabber could report wrong currency.
Budget Control	build 2	Fix	Disabling a Budget could generate multiple notifications at the period change.
Hotel Pack for Cisco UC	build 2	New	DND PMS integration. On the PMS you can set the DND status for a room, and all the room phones are set to DND. Not available for analog phones.
Hotel Pack for Cisco UC	build 2	New	Now Hotel Pack supports Call Barring. You can prevent the guests to place calls to the PSTN
Directory, Click to Call & Caller ID	build 2	New	Added option to automatically add the outgoing call prefix (0-dial) for Clip&Call.
Phone Lock	build 2	New	Now you can lock and unlock your phone from Imagicle One Desktop.
ACD - Customer Service	build 2	Fix	Duplicated Caller Name field content in the Call Analysis report.
ACD - Customer Service	build 2	Fix	Multiple changes to different ACD queues could block the replication service.
IVR Module for QME	build 2	New	Now you can delegate the management of one or more IVR services to a specific user. Suitable for multi-tenant environments.
IP Fax Server	build 2	Improved	Now StoneFax UI shows partially received faxes in a different way.
IP Fax Server	build 2	Fix	The 'Busy Channels' scheduled report now works filtering data on a single day too.
IP Fax Server	build 2	Fix	A tail of RTP packets received after a T.38 session has been negotiated can lead to a fax call failure.
IP Fax Server	build 2	Fix	The Busy Channels report, when applied on multiple days, always showed a peak on the first day.
IP Fax Server	build 2	Fix	Fixed memory leak in the fax sending API.

Suite	build 1	New	Monitoring tool: a new event reports the cluster status.
Suite	build 1	New	The troubleshooting "Support" web page now shows data from all the cluster nodes.
Suite	build 1	Improved	The default HTTPS certificates for the web interface were created with a weak algorithm (md5), resulting in compatibility issues with some WEB browsers. It has been upgraded to the more secure algorithm sha256.
Suite	build 1	Fix	A backup taken from a 2017 Winter 1 cluster installation could not be restored.
Suite	build 1	Fix	IAS users imported from a CSV file might be not associated to the correct recording groups. As a consequence, the group supervisor could not see the expected recordings.
Suite	build 1	Fix	When SQL Server start-up was slow, you could get a "license expired" message.
Suite	build 1	Fix	Fax replication conflicts prevented cluster update towards Winter 2017.1.
Suite	build 1	Fix	Under certain conditions, file replication could hung.
Suite	build 1	Fix	The Replication service was not raising an alarm for some blocking database errors.
Suite	build 1	Fix	Imagicle services were not reconfigured with SYSTEM account when upgrading to Winter 2017.1
Accounting & Billing	build 1	New	New tariffs added for the following countries: Algeria, China, Côte d'Ivoire, Gambia, Hungary, Iran, Malaysia, Singapore. Updated tariffs for countries: Bahrain, Iran, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, UK, United Arab Emirates, United States.
Accounting & Billing	build 1	Improved	Now Billy Blue's virtually supports an unlimited number of gateways. Previously, the limit was 355.
Accounting & Billing	build 1	Fix	Domain user credentials needed to download CDRs from Skype for Business could not be configured.
Accounting & Billing	build 1	Fix	You could not create an alarm for extensions including non numeric characters.
Attendant Console	build 1	New	Blue's Attendant can now work with Skype For Business client. Physical phones can be controlled via BToE.
Attendant Console	build 1	New	The lookup of the name associated to the remote party number in the Speedy directories now works with SIP URIs too.
Attendant Console	build 1	Improved	The lookup of the name associated to the remote party number in the Speedy directories is now faster.
Attendant Console	build 1	Fix	Department directories which could not be modified, appeared as editable in the web interface.
Attendant Console	build 1	Fix	A brand new installation of the Winter 2017 edition did not add Attendant Server performance counters to the system.
Attendant Console	build 1	Fix	Retrieving a call parked on an extension (camp-on) did not connect the call automatically.
ACD - Customer Service	build 1	New	Imagicle Queue Manager Enterprise UCMA Gateway Released. Now you can use QME with Skype for Business.
ACD - Customer Service	build 1	New	The built-in localized script now provides information on area code of caller.
Budget Control	build 1	Fix	Could not add a new budget if two budgets were defined on the same user, one enabled and one disabled.
Directory, Click to Call & Caller ID	build 1	New	Speedy directories can now be synchronized more than one time per day, with a configurable time interval.
Directory, Click to Call & Caller ID	build 1	Fix	Speedy searches could become slower after synchronizing contacts with an external source.
IP Fax Server	build 1	New	Multiple Off-Net patterns can be specified in the StoneFax outgoing routing policies.
IP Fax Server	build 1	New	The mail notification of a received fax can now include an hyperlink to download the received document.
IP Fax Server	build 1	New	Fax failures during a page transmission are now reported with a detailed error description.
IP Fax Server	build 1	Fix	The fax services did not wait for SQL server availability at the system start-up, resulting in a service failure.
IP Fax Server	build 1	Fix	Outgoing faxes failing for document conversion issues were reported with a wrong error description.
IP Fax Server	build 1	Fix	On cluster installations the StoneFax service, when starting, could remain stuck in the "starting" status.
IP Fax Server	build 1	Fix	StoneFax users and admin could be erroneously notified of a transient error, resulting in a "Attachment not found" email notification.
IP Fax Server	build 1	Fix	The number of outgoing fax channels in the web pages "Fax service management" and "Application settings/Service parameters" could have been higher than the number of licensed channels.
IP Fax Server	build 1	Fix	On certain machines, StoneFax service could not start properly at the system boot.
IP Fax Server	build 1	Fix	Supervisor users may get an error when trying to filter by username in the "Global Inbox" and "Global Outbox" WEB pages.
IP Fax Server	build 1	Fix	Return receipts for faxes sent by the web interface did not use the "fax2Email address" user property.
IP Fax Server	build 1	Fix	The return receipt was not received after sending a fax by the Print2Fax method.
IP Fax Server	build 1	Fix	A user deletion could break the database replication under certain circumstances.
IVR Module for QME	build 1	New	Now you can use IVR Module for QME with Skype for Business.
IVR Module for QME	build 1	Fix	Fixed an error in IVR Module "Trends" report.
Suite	build 2	Fix	You needed full privileges over the SQL database to be able to restore an application suite backup.
Suite	build 2	Fix	Now local IP communication between IAS services uses a range which does not overlap with the dynamic port range.
Suite	build 2	Fix	A log level change could be ignored by one or more IAS services.
Suite	build 2	Fix	Creating a new external database on SQL server 2012 could fail.
Accounting & Billing	build 2	New	Added Cost per minute to the following reports: 'Call list', 'Unanswered calls', 'UTC Call List'.
Accounting & Billing	build 2	Fix	Internal calls could not be acquired from Skype For Business 2015.
Budget Control	build 2	Fix	In multi-country environments, Expense management gadget for Jabber could report wrong currency.
Budget Control	build 2	Fix	Disabling a Budget could generate multiple notifications at the period change.
Hotel Pack for Cisco UC	build 2	New	DND PMS integration. On the PMS you can set the DND status for a room, and all the room phones are set to DND. Not available for analog phones.
Hotel Pack for Cisco UC	build 2	New	Now Hotel Pack supports Call Barring. You can prevent the guests to place calls to the PSTN
Directory, Click to Call & Caller ID	build 2	New	Added option to automatically add the outgoing call prefix (0-dial) for Clip&Call.
Phone Lock	build 2	New	Now you can lock and unlock your phone from Imagicle One Desktop.
ACD - Customer Service	build 2	Fix	Duplicated Caller Name field content in the Call Analysis report.
ACD - Customer Service	build 2	Fix	Multiple changes to different ACD queues could block the replication service.
ACD - Customer Service	build 2	Fix	Now the SfbImagicleRouting script can manage prefixes up to 16 digits, including E.164 numbers.
IVR Module for QME	build 2	New	Now you can delegate the management of one or more IVR services to a specific user. Suitable for multi-tenant environments.
IP Fax Server	build 2	Improved	Now StoneFax UI shows partially received faxes in a different way.
IP Fax Server	build 2	Fix	The 'Busy Channels' scheduled report now works filtering data on a single day too.
IP Fax Server	build 2	Fix	A tail of RTP packets received after a T.38 session has been negotiated can lead to a fax call failure.
IP Fax Server	build 2	Fix	The Busy Channels report, when applied on multiple days, always showed a peak on the first day.
IP Fax Server	build 2	Fix	Fixed memory leak in the fax sending API.

Hotel Pack for Cisco UC	build 1	New	Now you can integrate Hotel Pack for Cisco UC with Fidelio Cruise SPMS.
IVR Module for QME	build 1	New	This release adds the new IVR Module for QME, a flexible SIP-based Auto Attendant solution.
Suite	build 1	New	Call Recording: improved performance when browsing the recordings from WEB or Jabber.
Suite	build 1	New	Support page now display CPU and memory reservation, when running on VMWare ESX infrastructure.
Suite	build 1	New	Added support for Arabic locale to the user web pages for StoneFax, Speedy Enterprise and Imagicle Billing.
Suite	build 1	New	On Windows Server version 2008 and newer, all IAS Windows Services now run with the Local System account credentials. Hence, setup does not need to create a Windows local administrative account anymore.
Suite	build 1	New	Imagicle Monitoring Service is now able to monitor the amount of virtual memory used by processes and services.
Suite	build 1	Fix	Minor graphic errors on the report schedule page of Queue Manager Enterprise and Stonefax.
Suite	build 1	Fix	Cluster setup failed when two or more nodes used SQL Server instances with different collations.
Suite	build 1	Fix	Alarm And Management page displayed an error when the event history was empty.
Suite	build 1	Fix	Backup/restore tool: timeout when restoring a huge backup.
Suite	build 1	Fix	Occasional errors creating new directories and fax boxes on the first node of an application suite cluster.
Suite	build 1	Fix	The Support page did not allow downloading Call Recording log files.
Suite	build 1	Fix	Backup/restore tool: Blue's Service Host credentials were restored from the backup, overwriting current credentials.
Accounting & Billing	build 1	New	Now reports scheduling is replicated across cluster nodes.
Accounting & Billing	build 1	Improved	Added support for a new call dynamic: incoming PSTN calls forwarded to external numbers.
Accounting & Billing	build 1	Improved	On CuCM 10 and above, incoming calls to extensions with Single Number Reach enabled are reported correctly.
Accounting & Billing	build 1	Fix	Jabber Billing Gadget: there was an error filtering unanswered outgoing calls.
ACD - Customer Service	build 1	Improved	On Cisco PBX, QME avoids using RFC4488 for SIP REFER transactions.
ACD - Customer Service	build 1	Improved	Now the customized queues welcome message is marked as interruptible by default.
ACD - Customer Service	build 1	Fix	Queue Manager Enterprise reports failed when one of the queues in the filters had an Arabic description.
ACD - Customer Service	build 1	Fix	QME automatically disconnected a call when the RTP stream was missing for more than 5 minutes.
ACD - Customer Service	build 1	Fix	QME scheduled reports did not display data for queues with an Arabic name.
ACD - Customer Service	build 1	Fix	Login telephone numbers were allowed to be repeated, leading to possible malfunction.
ACD - Customer Service	build 1	Fix	Sometimes the consultation calls were not removed from the list after a successful transfer completion.
Attendant Console	build 1	Fix	Sometimes the operator could not transfer the call.
Budget Control	build 1	Fix	When the budget notification limit was set through the global settings, the email notification reported a wrong value.
Budget Control	build 1	Fix	Even if a budget was overdue and the phone locked, calls placed towards numbers ending with # were not blocked.
Call Recording	build 1	New	Now call recordings can be automatically saved to a network path in .wav decrypted format.
Call Recording	build 1	New	Call recordings can now be marked to be preserved longer than the standard retention time.
Call Recording	build 1	New	Added support for G729 protocol.
Call Recording	build 1	New	Added web administration, integrated with the AppSuite framework.
Call Recording	build 1	New	Call Recording has a new recording engine with better performance.
Call Recording	build 1	New	Multilevel administration for call recordings deletion.
Call Recording	build 1	New	Now you can add notes to recordings. Notes can also be used to look for a specific call.
Call Recording	build 1	New	Imagicle Monitoring Service is now able to monitor Call Recording.
Call Recording	build 1	New	Added a Windows Performance Counter which allows to analyse Call Recorder activity.
Call Recording	build 1	New	Support for High Availability in Hot-Standby mode
Call Recording	build 1	New	Now the Backup and Restore tool is able to manage call recordings, provided you select "include historical data in the backup".
Call Recording	build 1	Fix	Fix: you could not download or play very long recordings.
Directory, Click to Call & Caller ID	build 1	Improved	Now you can to delete all contacts in a Speedy directory, without deleting the directory itself.
Directory, Click to Call & Caller ID	build 1	Improved	Speedy Fast Search on is now enabled by default for Cisco 8841, 8851, 7811 and 7821 IP phones.
Directory, Click to Call & Caller ID	build 1	Fix	If both Local Country Code and International Access Code were empty, the outgoing prefix was not automatically added to outgoing destination party.
Directory, Click to Call & Caller ID	build 1	Fix	If the Local Country code was not properly set, you could not add a contact with a legacy (non E164) telephone number.
Directory, Click to Call & Caller ID	build 1	Fix	Speedy directories in non-western languages are now properly displayed on IP phones.
Directory, Click to Call & Caller ID	build 1	New	Now you can import contacts into Speedy directories from a CSV file with Arabic characters.
Phone Lock	build 1	Improved	StoneLock icon is displayed by default on Cisco 894X, 8841, 8851 IP phones.
Voice Mail	build 1	Fix	Forwarding a message to a newly created voicemail box could fail.

IVR Module for QME	build 1	New	This release adds the new IVR Module for QME, a flexible SIP-based Auto Attendant solution.
Suite	build 1	New	Support page now display CPU and memory reservation, when running on VMWare ESX infrastructure.
Suite	build 1	New	Added support for Arabic locale to the user web pages for StoneFax, Speedy Enterprise and Imagicle Billing.
Suite	build 1	New	On Windows Server version 2008 and newer, all IAS Windows Services now run with the Local System account credentials. Hence, setup does not need to create a Windows local administrative account anymore.
Suite	build 1	New	Imagicle Monitoring Service is now able to monitor the amount of virtual memory used by processes and services.
Suite	build 1	Fix	Minor graphic errors on the report schedule page of Queue Manager Enterprise and Stonefax.
Suite	build 1	Fix	Cluster setup failed when two or more nodes used SQL Server instances with different collations.
Suite	build 1	Fix	Alarm And Management page displayed an error when the event history was empty.
Suite	build 1	Fix	Backup/restore tool: timeout when restoring a huge backup.
Suite	build 1	Fix	Occasional errors creating new directories and fax boxes on the first node of an application suite cluster.
Suite	build 1	Fix	Backup/restore tool: Blue's Service Host credentials were restored from the backup, overwriting current credentials.
Accounting & Billing	build 1	New	Now reports scheduling is replicated across cluster nodes.
ACD - Customer Service	build 1	Improved	Now the customized queues welcome message is marked as interruptible by default.
ACD - Customer Service	build 1	Fix	Queue Manager Enterprise reports failed when one of the queues in the filters had an Arabic description.
ACD - Customer Service	build 1	Fix	QME automatically disconnected a call when the RTP stream was missing for more than 5 minutes.
ACD - Customer Service	build 1	Fix	On Avaya IP Office, Blue's Attendant Console did not display events for outgoing calls.
ACD - Customer Service	build 1	Fix	QME scheduled reports did not display data for queues with an Arabic name.
ACD - Customer Service	build 1	Fix	Login telephone numbers were allowed to be repeated, leading to possible malfunction.
ACD - Customer Service	build 1	Fix	Sometimes the consultation calls were not removed from the list after a successful transfer completion.
Attendant Console	build 1	Fix	Sometimes the operator could not transfer the call.
Budget Control	build 1	Fix	When the budget notification limit was set through the global settings, the email notification reported a wrong value.
Budget Control	build 1	Fix	Even if a budget was overdue and the phone locked, calls placed towards numbers ending with # were not blocked.
Directory, Click to Call & Caller ID	build 1	Improved	Now you can to delete all contacts in a Speedy directory, without deleting the directory itself.
Directory, Click to Call & Caller ID	build 1	Fix	If both Local Country Code and International Access Code were empty, the outgoing prefix was not automatically added to outgoing destination party.
Directory, Click to Call & Caller ID	build 1	New	Now you can import contacts into Speedy directories from a CSV file with Arabic characters.
Voice Mail	build 1	Fix	Forwarding a message to a newly created voicemail box could fail.

Suite	build 1	New	Now CME AXL credentials can be set through the web interface.
Suite	build 1	New	Presence diagnostics web page now shows if a phone line is diverted.
Suite	build 1	New	SIP presence: now you can specify the presence URI for each IAS user.
Suite	build 1	Improved	Improved HA file system replication.
Suite	build 1	Improved	Now user synchronization across nodes works in Active / Standby mode, with manual failover.
Suite	build 1	Fix	The Support web page required a reboot to correctly update a cluster node list.
Suite	build 1	Fix	Sometimes the Support web page was not able to show the CPU and Memory reservation on VMWare virtual machines.
Suite	build 1	Fix	When importing users from a CSV file, you could not set the Published DN field to the '-' (hidden user) value.
Suite	build 1	Fix	AXL service tried to connect to PBX even if AXL credentials were not available.
Suite	build 1	Fix	Single Sign On failed when the web interface authentication was set to Active Directory, then CallManager, then Local.
Suite	build 1	Fix	The Support web page could report a cluster node as "standalone".
Suite	build 1	Fix	HA failback failures could not be detected when license was expired on a node.
Suite	build 1	Fix	HA node replication is more resilient to file system errors
Suite	build 1	Fix	Under high load, the replication service could detect false network clock problems and refuse to synchronize the nodes.
Suite	build 1	Fix	Sometimes the compression of old log files could fail.
Accounting & Billing	build 1	New	Added a user permission level 8 (Global Supervisor), allowing to check all the traffic but preventing service administration.
Accounting & Billing	build 1	Fix	Sometimes the call dUTCDateTime information was not available in the reports.
ACD - Customer Service	build 1	New	Added a new interactive and scheduled report: Busy Channels.
ACD - Customer Service	build 1	New	New tags $$PBXREDIRECTINGNUMBER$$ and $$REDIRECTINGNAME$$ available to display on the agent's IP phone the call information.
ACD - Customer Service	build 1	New	New interactive and scheduled reports show the number of busy channels for QME and for the IVR module. You can also analyse combined data.
ACD - Customer Service	build 1	Improved	Now the agent can use the answer key on the queue panel to answer a call, even when the Attendant is receiving a consultation for the same call.
ACD - Customer Service	build 1	Fix	Minor changes to UI tooltips.
Attendant Console	build 1	New	Now the Attendant client shows if the call in a queue was diverted or forwarded.
Attendant Console	build 1	Fix	Sometimes the Attendant Client could automatically answer calls which were pulled from the queue by another agent
Call Recording	build 1	New	Now Call Recording can handle overlapping dial plans.
Call Recording	build 1	New	Call Recording can now play an announcement when the recording starts.
Call Recording	build 1	Fix	Receiving a lot of SIP OPTIONS messages from the pbx could cause system resources leak.
Directory, Click to Call & Caller ID	build 1	New	When using ECC, Directory look up for the calling / called number can optionally include department directories which, by default, are not accessible by the user.
Hotel Pack for Cisco UC	build 1	New	Now Hotel Pack supports UHLL PMS connection protocol without additional configuration.
Hotel Pack for Cisco UC	build 1	New	When Hotel Pack is connected to the PMS with the UHLL protocol, you can request a DB Resync through the PMSLink2 monitor interface.
Hotel Pack for Cisco UC	build 1	New	Added Maid Status IVR for the Fidelio Cruise PMS connection
Hotel Pack for Cisco UC	build 1	New	Added Maid Status IVR for the Mitel PMS connection
IP Fax Server	build 1	New	Added support for Italtel IMS platform. StoneFax now handles "in session" SIP OPTIONS messages.
IP Fax Server	build 1	New	StoneFax Voip Engine now supports DNS SRV.
IP Fax Server	build 1	New	Now you can register StoneFax to a SIP server which is not included in the registration SIP URI.
IP Fax Server	build 1	Improved	StoneFax Print Utility converts documents to fax much faster.
IP Fax Server	build 1	Fix	Downloading faxes from Jabber Gadget randomly failed.
IP Fax Server	build 1	Fix	Sometimes very large pdf files could not be converted to fax.
IP Fax Server	build 1	Fix	Some MFP generate documents with small margins which could cause StoneFax service to fail.
IP Fax Server	build 1	Fix	Adding new fax users to a cluster could conflict on different nodes.
IVR Module for QME	build 1	New	New interactive/scheduled report: Busy Channels for IVR module for QME
IVR Module for QME	build 1	New	New interactive/scheduled report: Trend Analysis for IVR module for QME
Voice Mail	build 1	Fix	Updating to 2016.3.2 version disabled the user's voicemail personal welcome message. Updating to 2016.6.1 version restores the message.
Suite	build 2	Improved	The file format of the template needed to create a users list CSV file is now UTF-8.
Suite	build 2	Improved	When exporting the users list from the web interface, the downloaded file format is now UTF-8 with BOM.
Suite	build 2	Improved	The process of compressing old log files now has a little impact on the server performance.
Suite	build 2	Fix	You could not update existing IAS users through CSV import if the IsRoom column was empty.
Suite	build 2	Fix	If Microsoft KB3161639 update was installed, Imagicle AXL service could not connect with CuCM version 9.0 and earlier.
Suite	build 2	Fix	When a phone presence status was reported both by SIP and by TAPI, the "Forwarded" status could have been hidden.
Suite	build 2	Fix	Simultaneous data updates on HA installations with SQL server 2005 could lead to data alignment mismatch.
Suite	build 2	Fix	HA installations: on Windows 2012, to be able to add a new node, SQL server database file path had to be the same.
Suite	build 2	Fix	When updating a VAI installation, you could get an error installing the prerequisite "SQL CLR Types"
Accounting & Billing	build 2	Fix	Time Dimension analysis reports sometimes did not show all groups, even if the grand total was correct.
Accounting & Billing	build 2	Fix	Time Dimension chart reports did show incorrect average values (Incoming/outgoing).
Accounting & Billing	build 2	Fix	In the month when daylight savings ended, all the calls where reported one hour in the past.
Accounting & Billing	build 2	Fix	On HA installation, Imagicle Billing configurations were not replicated if the license was expired.
ACD - Customer Service	build 2	Fix	QME Enterprise could not assign a call to an agent when the caller was anonymous and the call had been diverted.
ACD - Customer Service	build 2	Fix	Now the Agent and Call Detail Reports take into account the user privileges to filter call data.
Directory, Click to Call & Caller ID	build 2	Improved	CURRI directory lookup performance has been improved.
Directory, Click to Call & Caller ID	build 2	Fix	You could not import Speedy contacts whose email domain included more than one dot (e.g. @something.com.qa).
Directory, Click to Call & Caller ID	build 2	Fix	Exporting a contact which included a double quote (in any field) resulted in a corrupted CSV file.
IP Fax Server	build 2	Improved	StoneFax HA installations: now the user cover pages are automatically replicated on all nodes.
IP Fax Server	build 2	Fix	Fax Print Utility created log files in a wrong location.
IP Fax Server	build 2	Fix	StoneFax Jabber Gadget: you could try to download a fax while it was still being received, but you got an error.

Suite	build 1	New	IAS is now compatible with Windows Server Essentials 2012 R2
Suite	build 1	New	Now IAS services run as local system account on Windows Server 2003.
Suite	build 1	Improved	When you add a new node to a IAS cluster, the node name is displayed and checked for duplicates.
Suite	build 1	Fix	The Backup and Restore tool did not manage Budget Control and StoneFax user-customized templates for the Arabic locale.
Suite	build 1	Fix	In users management, you could not mask the user's primary extension with asterisks.
Suite	build 1	Fix	User authentication against AD is now executed disabling Referral chasing, to speed up operation on very large and complex AD domains.
Suite	build 1	Fix	In users management, you could not enter email addresses longer than 50 characters. Now the email fields comply to RFC 5321.
Suite	build 1	Fix	Users management: sometimes CSV import failed with and internal error.
Accounting & Billing	build 1	New	Billy Blue's Scheduled Report new option allows to send reports only when data are found.
Accounting & Billing	build 1	Fix	Memory usage was too high when more than 100 gateways were configured.
Accounting & Billing	build 1	Fix	Fixed memory alert for process BMiner.exe
Accounting & Billing	build 1	Fix	Billing Gadget for Cisco Jabber: the link to Billy Blue's Report was broken when the "Remember me" login flag was set
ACD - Customer Service	build 1	New	Audio messages can now be generated uploading an audio file in the following formats: WAV, MP3, WMA, AAC. Any number of channels and frequency is allowed.
ACD - Customer Service	build 1	Improved	Queue administrators can now upload audio messages.
ACD - Customer Service	build 1	Fix	Fixed a performance issue with a large number of queues and agents.
ACD - Customer Service	build 1	Fix	Qme Gadget for Cisco Jabber: using Jabber in softphone mode, sometimes you could not answer consultation calls from the queues.
ACD - Customer Service	build 1	Fix	Adding an agent to a queue could cause QME to stop monitoring existing conversations with agents. This could also prevent an agent from logging out.
ACD - Customer Service	build 1	Fix	The Call Volume Report reported a wrong duration when total amount of time was greater than 60 minutes.
ACD - Customer Service	build 1	Fix	In the Call Volume Report, calls details where not sorted by arrival date and time.
Budget Control	build 1	Fix	When department budget was in use, email notifications that the phone was unlocked were sent to user whose phone was already unlocked.
Call Recording	build 1	New	CSV index file of exported recordings now includes the IAS username.
Call Recording	build 1	New	A new Numbering Plan parameter allows Call Recording to clean up the remote party number.
Call Recording	build 1	Improved	Call Recording Gadget for Cisco Jabber: multiple matches in Speedy directories are now properly reported in the recordings list.
Call Recording	build 1	Improved	Now the Call Recording Gadget for Cisco Jabber correctly reports conference calls.
Call Recording	build 1	Improved	Multiple matches in Speedy directories are now properly reported in the recordings list.
Call Recording	build 1	Improved	Now the Call Recording web interface correctly reports conference calls.
Call Recording	build 1	Improved	Recordings interrupted by a service restart, system crash or sudden power loss, are now restored as soon as the service starts again.
Call Recording	build 1	Improved	Manual deletion can now be disabled permanently for administrator profiles too.
Call Recording	build 1	Fix	Now the CSV index file of exported recordings handles non-Latin chars (UTF-8 with BOM) properly.
Call Recording	build 1	Fix	The license page did not report the correct number of available channels during the evaluation period.
Call Recording	build 1	Fix	Call Recording Gadget for Cisco Jabber remembered credentials and performed autologin even if not required by the user.
Call Recording	build 1	Fix	Call Recording Gadget for Cisco Jabber did not show the download icon in the detail page.
Call Recording	build 1	Fix	Sometimes a call stream could remain active even if the recording was terminated.
Call Recording	build 1	Fix	Sometimes calls answered by QME agents could not be recorded.
Call Recording	build 1	Fix	Cisco Media Forking call legs that could not be coupled and mixed together now are saved separately.
Directory, Click to Call & Caller ID	build 1	Improved	Added fast Search support for Cisco IpPhone model 8811
IP Fax Server	build 1	Improved	Improved Email-to-Fax speed, when downloading a large number of email messages.
IP Fax Server	build 1	Fix	If StoneFax could not get the calling and called number at the first ring, they remained empty.
IVR Module for QME	build 1	New	Added a new behaviour, allowing the user to dial the extension number he/she wants to be connected to.
IVR Module for QME	build 1	New	Now you can activate or deactivate behaviours based on time schedule.
IVR Module for QME	build 1	New	Audio messages can now be generated uploading an audio file in the following formats: WAV, MP3, WMA, AAC. Any number of channels and frequency is allowed.
IVR Module for QME	build 1	New	IVR Module for QME reports can now be scheduled and received via email.
IVR Module for QME	build 1	New	IVR Module for QME now supports Active/Standby High Availability.
IVR Module for QME	build 1	New	Added new reports: Call Volume by Service and Behaviour
IVR Module for QME	build 1	Fix	When call transfer failed, IVR Module only tried a second attempt, skipping subsequent retries.
IVR Module for QME	build 1	Improved	Improved PBX compatibility when using RFC2833 DTMF.
IVR Module for QME	build 1	Improved	Improved SIP signalling stability on unreliable networks.
Voice Mail	build 1	New	Multiple language support form SSAM: now the language of SSAM voice menu is controlled by the language preference in the IAS user's settings.
Voice Mail	build 1	New	Now French-speaking users can listen to message details and change their PIN through the IP phone. The French IVR has a new voice too.
Voice Mail	build 1	New	The default welcome message is now different for each of the end-user languages supported by the IAS (en,it,de,fr,es,ar).
Voice Mail	build 1	Improved	Now when the administrator selects a new default welcome message, it is instantly activated for all the users who did not record a personal welcome message.
Voice Mail	build 1	Improved	Now the administrator cannot delete the default welcome message, which must always exist.
Voice Mail	build 1	Fix	When leaving SSAm main menu by pressing 9, sometimes the goodbye message was not played.
Suite	build 2	New	Now you can configure the log files retention period through the web interface.
Suite	build 2	New	Old log files are automatically compressed to save disk space.
Suite	build 2	Improved	The default log files retention period is now 30 days.
Suite	build 2	Improved	The MAM events related to the services performance now are notified by default every 4 hours.
Suite	build 2	Improved	IAS services are now compatible with User Account Control, which can be active on the IAS server.
Suite	build 2	Improved	Improved file system replication robustness.
Suite	build 2	Fix	When the login authentication priority was AD, then CCM, then IAS, Single Sign On was disabled.
Suite	build 2	Fix	The date picker control in Hotel Link, IVR and Recorder web pages did not match the IAS language preference.
Accounting & Billing	build 2	New	Added a new access level to the web interface: Global Supervisor (8). Global supervisors can access all traffic reports but cannot start and stop services.
ACD - Customer Service	build 2	New	Now reports can be exported in .docx (Word) e .xlsx (Excel) formats.
ACD - Customer Service	build 2	Fix	Sometimes the "Max Waiting Calls" columns could be empty, when a 0 was expected.
ACD - Customer Service	build 2	Fix	QME could send more than one call to the same agent.
ACD - Customer Service	build 2	Fix	QME could not automatically detect the transport protocol (SIP over TCP / SIP over UDP), so the consultation calls could fail on those PBXes which accept TCP only.
Attendant Console	build 2	Fix	Sometimes the call registry did not report a call which was just terminated. It appeared after restart.
Budget Control	build 2	New	Now reports can be exported in .docx (Word) e .xlsx (Excel) formats.
IP Fax Server	build 2	New	On StoneFax HA installations, access to POP3/IMAP mailbox is now more efficient.
IP Fax Server	build 2	New	Now reports can be exported in .docx (Word) e .xlsx (Excel) formats.
IP Fax Server	build 2	Fix	Now StoneFax converts documents to the fax format faster.
IP Fax Server	build 2	Fix	Sometimes you could not download the fax as PDF from the web interface or from the Jabber gadget.
IVR Module for QME	build 2	New	Now reports can be exported in .docx (Word) e .xlsx (Excel) formats.
IVR Module for QME	build 2	Improved	Improved performance of the IVR module volume report.
IVR Module for QME	build 2	Improved	The available behaviours in the IVR Module report options now belong only to the IVR Service selected.
IVR Module for QME	build 2	Fix	The "Max Concurrent Calls" column in the IVR module reports now contains the actual number of channels which were in use when the call was answered.
IVR Module for QME	build 2	Fix	Sometimes you had to press the play button twice to be able to listen to an audio file.
Phone Lock	build 2	Fix	Some IP phones models could occasionally fail to display the lock icon.

Suite	build 1	New	Added support for MiTel MiVoice MX-ONE TAPI line monitoring through ECSTA driver.
Suite	build 1	New	IAS is now compatible with Windows Server Essentials 2012 R2
Suite	build 1	New	Now IAS services run as local system account on Windows Server 2003.
Suite	build 1	Improved	When you add a new node to a IAS cluster, the node name is displayed and checked for duplicates.
Suite	build 1	Fix	The Backup and Restore tool did not manage Budget Control and StoneFax user-customized templates for the Arabic locale.
Suite	build 1	Fix	In users management, you could not mask the user's primary extension with asterisks.
Suite	build 1	Fix	User authentication against AD is now executed disabling Referral chasing, to speed up operation on very large and complex AD domains.
Suite	build 1	Fix	In users management, you could not enter email addresses longer than 50 characters. Now the email fields comply to RFC 5321.
Suite	build 1	Fix	Users management: sometimes CSV import failed with and internal error.
Accounting & Billing	build 1	Fix	Memory usage was too high when more than 100 gateways were configured.
Accounting & Billing	build 1	Fix	MonkeyVoice cdr parsing failed when the dialogid field was empty.
Accounting & Billing	build 1	Fix	Fixed memory alert for process BMiner.exe
Accounting & Billing	build 1	Fix	On the Configuration Wizard, the "next" button was disabled when configuring sftp for Alcatel OXO and Nortel BCM.
ACD - Customer Service	build 1	New	Audio messages can now be generated uploading an audio file in the following formats: WAV, MP3, WMA, AAC. Any number of channels and frequency is allowed.
ACD - Customer Service	build 1	Improved	Queue administrators can now upload audio messages.
ACD - Customer Service	build 1	Fix	Fixed a performance issue with a large number of queues and agents.
ACD - Customer Service	build 1	Fix	Adding an agent to a queue could cause QME to stop monitoring existing conversations with agents. This could also prevent an agent from logging out.
ACD - Customer Service	build 1	Fix	The Call Volume Report reported a wrong duration when total amount of time was greater than 60 minutes.
ACD - Customer Service	build 1	Fix	In the Call Volume Report, calls details where not sorted by arrival date and time.
Budget Control	build 1	Fix	When department budget was in use, email notifications that the phone was unlocked were sent to user whose phone was already unlocked.
IP Fax Server	build 1	Improved	Improved Email-to-Fax speed, when downloading a large number of email messages.
IP Fax Server	build 1	Fix	If StoneFax could not get the calling and called number at the first ring, they remained empty.
IVR Module for QME	build 1	New	Added a new behaviour, allowing the user to dial the extension number he/she wants to be connected to.
IVR Module for QME	build 1	New	Now you can activate or deactivate behaviours based on time schedule.
IVR Module for QME	build 1	New	Audio messages can now be generated uploading an audio file in the following formats: WAV, MP3, WMA, AAC. Any number of channels and frequency is allowed.
IVR Module for QME	build 1	New	IVR Module for QME reports can now be scheduled and received via email.
IVR Module for QME	build 1	New	IVR Module for QME now supports Active/Standby High Availability.
IVR Module for QME	build 1	New	Added new reports: Call Volume by Service and Behaviour
IVR Module for QME	build 1	Fix	When call transfer failed, IVR Module only tried a second attempt, skipping subsequent retries.
IVR Module for QME	build 1	Improved	Improved PBX compatibility when using RFC2833 DTMF.
IVR Module for QME	build 1	Improved	Improved SIP signalling stability on unreliable networks.
Suite	build 2	New	Now you can configure the log files retention period through the web interface.
Suite	build 2	New	Old log files are automatically compressed to save disk space.
Suite	build 2	Improved	The default log files retention period is now 30 days.
Suite	build 2	Improved	The MAM events related to the services performance now are notified by default every 4 hours.
Suite	build 2	Improved	IAS services are now compatible with User Account Control, which can be active on the IAS server.
Suite	build 2	Improved	Improved file system replication robustness.
Suite	build 2	Fix	When the login authentication priority was AD, then CCM, then IAS, Single Sign On was disabled.
Suite	build 2	Fix	The date picker control in Hotel Link, IVR and Recorder web pages did not match the IAS language preference.
Accounting & Billing	build 2	New	Added a new access level to the web interface: Global Supervisor (8). Global supervisors can access all traffic reports but cannot start and stop services.
ACD - Customer Service	build 2	New	Now reports can be exported in .docx (Word) e .xlsx (Excel) formats.
ACD - Customer Service	build 2	Fix	Sometimes the "Max Waiting Calls" columns could be empty, when a 0 was expected.
ACD - Customer Service	build 2	Fix	QME could send more than one call to the same agent.
ACD - Customer Service	build 2	Fix	QME could not automatically detect the transport protocol (SIP over TCP / SIP over UDP), so the consultation calls could fail on those PBXes which accept TCP only.
Attendant Console	build 2	Fix	Sometimes the call registry did not report a call which was just terminated. It appeared after restart.
Attendant Console	build 2	Fix	Improved compatibility with TAPI ECSTA driver for Avaya IP Office. Requires additional manual setup.
Budget Control	build 2	New	Now reports can be exported in .docx (Word) e .xlsx (Excel) formats.
IP Fax Server	build 2	New	On StoneFax HA installations, access to POP3/IMAP mailbox is now more efficient.
IP Fax Server	build 2	New	Now reports can be exported in .docx (Word) e .xlsx (Excel) formats.
IP Fax Server	build 2	Fix	Now StoneFax converts documents to the fax format faster.
IP Fax Server	build 2	Fix	Sometimes you could not download the fax as PDF from the web interface or from the Jabber gadget.

Suite	build 5	Fix	Users synchronization procedure was very slow.
Accounting & Billing	build 5	Fix	Imagicle Billing default driver choice for CUCM discarded all external calls.
Accounting & Billing	build 5	Fix	Imagicle Billing Billy Blue's stops processing new calls when evaluation period expires, even if properly licensed.
Directory, Click to Call & Caller ID	build 5	Fix	Speedy Fast Search could not be uses as XML service.
Suite	build 3	Fix	Backup & Restore tool ignored IAS authentication preference file.
Suite	build 3	Fix	After upgrading from 2014.12.1 or 2014.12.2, Windows service "Imagicle AXL Client" was not automatically restarted.
Accounting & Billing	build 3	New	Added the field "Transferred By" to Imagicle Billing reports.
Suite	build 3	Improved	Better database synchronization conflicts handling.
Suite	build 3	Improved	Event ID 204 (related to nodes clock alignment) now tells which cluster remote node has the clock aligned.
Suite	build 3	Improved	Tolerance to data synchronization failure due to temporary causes.
Suite	build 3	Improved	Replication Service is more resilient to issues due to file system synchronization latency.
Suite	build 3	Improved	Event ID 206 now reports more details about the synchronization failure.
Suite	build 3	Improved	Replication Service can automatically recover when data synchronization is unexpectedly interrupted.
Suite	build 3	Fix	Cluster data synchronization could fail on very slow machines.
Suite	build 3	Fix	While creating a cluster with many nodes, cluster topology could not be updated properly on all nodes.
Suite	build 3	Fix	If cluster creation fails, the displayed on the web interface was always "unknown".
Suite	build 3	Fix	Custer administration web interface always shows the "replicated" database replication strategy, even when it is "shared".
Suite	build 3	Fix	Replication Service can send duplicate notification about data synchronization success.
Suite	build 3	Fix	Cluster creation wizard ignored the database replication strategy selected by the user.
Suite	build 3	Fix	When stopping Replication Service, a file system synchronization process could remain alive.
ACD - Customer Service	build 3	Fix	When an agent is not monitored through TAPI, Agent Analysis counts his/her answered calls as missed calls.
Directory, Click to Call & Caller ID	build 3	Improved	Much faster contacts synchronization.
Directory, Click to Call & Caller ID	build 3	Improved	When scheduled contacts synchronization fails, administrators are notified through a MAM event (ID 6023).
Directory, Click to Call & Caller ID	build 3	Fix	Contacts synchronization can fail due to "Duplicate speed dial" when synchronizing with Estos Meta Directory that runs in evaluation mode.
Directory, Click to Call & Caller ID	build 3	Fix	Contacts synchronization can fail when source contains an invalid E.164 telephone number.
Directory, Click to Call & Caller ID	build 3	Fix	The speed dial fields of a contact were editable when they should not.
Directory, Click to Call & Caller ID	build 3	Fix	On Jabber 9.7 and 10.5.0 adding a new contact was not possible.
IP Fax Server	build 3	Fix	Some PDF files were sent as blank pages.
Directory, Click to Call & Caller ID	build 1	New	This release adds a new feature to Speedy: Speed dials. Dial any contact by a short number. Requires Cisco UCM 8.x or newer with ECC-CURRI technology.
Suite	build 1	New	The release adds a new easy way to configure HA cluster installations through the web interface. HA reliability had a significant improvement too.
Suite	build 1	Improved	Users synchronization with CuCM now fills "PBX username" field by default.
Suite	build 1	Improved	The number of concurrent active AXL sessions on CuCM has been minimized.
Suite	build 1	Improved	The filter on date on reports for QME, StoneFax and Budget Control now uses the user's language.
Suite	build 1	Improved	Package update is more resilient to errors while stopping IAS services.
Suite	build 1	Improved	Package installer is now resilient to application automatic restart after crash.
Suite	build 1	Improved	Package installation now disables Windows Firewall.
Suite	build 1	Improved	Now Application Suite's web interface can be used from clients behind NAT.
Suite	build 1	Fix	SSO on web interface does not work on Windows Server 2012 R2.
Suite	build 1	Fix	Restarting a Cisco IP Phone caused temporary XML service unavailability.
Suite	build 1	Fix	Problem with performance counters on 64 bit systems.
Suite	build 1	Fix	Contacts search by XML service could not work on Cisco 7960 IP Phone.
Suite	build 1	Fix	Clicking Cancel button on "Numbering plan parameters" page caused an error.
Suite	build 1	Fix	Backup procedure fails on Summer 2014.
Suite	build 1	Improved	"Lync URI" field con include the "sip:" prefix.
Suite	build 1	Fix	User's presence can remain grayed, just after first subscription.
Suite	build 1	Fix	Saving Lync presence settings could sometime corrupt configuration.
Suite	build 1	Fix	On Summer 2014, Lync presence didn't work.
Suite	build 1	New	Web user interface for cluster management.
Suite	build 1	Improved	Enhanced cluster's file system synchronization performance over WAN.
Suite	build 1	Improved	Cluster upgrade procedure is now faster and completely automatic.
Suite	build 1	Improved	Application Suite's cluster nodes now use TCP ports above 52700.
Attendant Console	build 1	Fix	On Cluster installation, when primary CTI Server failed while QME didn't, the Attendant clients didn't show calls waiting in QME queues.
Budget Control	build 1	Fix	Filtering by "Telephone State" didn't work on "Manage Budgets" page.
Accounting & Billing	build 1	Fix	Jabber Gadget wrong header in Italian language.
Accounting & Billing	build 1	Fix	Application update could lead to customized tariffs data loss.
Accounting & Billing	build 1	Fix	The attachment in the scheduled report email messages had a wrong filename.
Accounting & Billing	build 1	Fix	Calls spanning midnight had a wrong date in the Imagicle Billing reports.
Accounting & Billing	build 1	Fix	The report "Incoming Calls Group By Two Custom Fields" reported some wrong values in the first page bar diagram.
IVR - Auto Attendant	build 1	Fix	IVR scripts can fail if T302 timer is configured on Voice Gateway.
IVR - Auto Attendant	build 1	Fix	Choosing option "0" on second level menu for "Two levels with DID" didn't work.
ACD - Customer Service	build 1	New	QME's embedded IVR now supports "barge in".
ACD - Customer Service	build 1	Fix	Users without First Extension Number can be configured as QME's queue operator.
ACD - Customer Service	build 1	Fix	Agent conversation time could be unavailable when "Caller name string" queue's advance property was empty.
ACD - Customer Service	build 1	Fix	QME could sometime crash after a failed call transfer.
Directory, Click to Call & Caller ID	build 1	New	Option to disable Caller Lookup for Cisco Ecc-Curri is now available on Speedy's "Manage Service" web page. Useful to enhance performance on CuCM older than 10.x.
Directory, Click to Call & Caller ID	build 1	Improved	Directory lookup for anonymous callers is now quicker.
Directory, Click to Call & Caller ID	build 1	Improved	Better user interaction with password text box in Speedy gadget for Cisco Jabber.
Directory, Click to Call & Caller ID	build 1	Improved	When importing contacts from a CSV file, invalid records do not cause the procedure to fail.
Directory, Click to Call & Caller ID	build 1	Improved	Updated compatibility list for Cisco IP Phone models supporting Fast Search from softkeys.
Directory, Click to Call & Caller ID	build 1	Fix	Local Contacts special directory could appear editable.
Directory, Click to Call & Caller ID	build 1	Fix	hitting ENTER while editing directory properties tried to delete the directory.
Directory, Click to Call & Caller ID	build 1	Fix	hitting ENTER while editing contact details tried to delete the contact.
Directory, Click to Call & Caller ID	build 1	Fix	Caller name lookup was not displayed on Cisco IP Phones with Arabic locale.
Directory, Click to Call & Caller ID	build 1	Fix	Caller name lookup did not searched the directories with the expected priority.
Directory, Click to Call & Caller ID	build 1	Fix	Advanced contacts search within a directory included contacts from other directories.
Voice Mail	build 1	New	the German voicemail IVR includes message details and the ability to change the user pin.
IP Fax Server	build 1	Improved	Now offnet prefix can be added even if destination number matches another StoneFax user.
IP Fax Server	build 1	Fix	Faxes could be received but not processed properly after a service crash.
IP Fax Server	build 1	Fix	Faxes could not be sent after installing KB2919355 on Windows Server 2012 R2.
IP Fax Server	build 1	Fix	Using {username} placeholder in unique identifier pattern remained empty for outgoing faxes.
IP Fax Server	build 1	Fix	Web2fax: when sending fax to a Speedy contact, contact's last name field was missing in the cover page.
Phone Lock	build 1	Fix	Using xml service can cause a misleading "license exceeded" monitor event.

Accounting & Billing	build 1	New	Active-Hot StandBy High Availability.
Accounting & Billing	build 1	Fix	Incoming calls transferred to a PSTN number were not reported correctly.
Accounting & Billing	build 1	Fix	Fixed compatibility problem of the web report filters with the latest browsers versions. It affected the 'gateway' and 'department' fields.
Accounting & Billing	build 1	Fix	The Billing gadget for Jabber could not work on HTTPS connections.
Accounting & Billing	build 2	Fix	The package update could fail when the database collation was customized.
Accounting & Billing	build 3	Improved	On HA installations, the reports and alarms schedules are now replicated on the backup nodes.
Accounting & Billing	build 3	Fix	Call processing was not automatically resumed after restoring a backup from previous version, if a major update occurred.
Accounting & Billing	build 3	Fix	On HA installations, tariff changes made on a stand-by server was not applied to the processing node.
Accounting & Billing	build 3	Fix	On HA installations, users information was not properly replicated across the cluster.
Accounting & Billing	build 3	Fix	On HA installations, the CUCM raw CDRs were replicated across the cluster even if they were not needed.
ACD - Customer Service	build 1	Fix	When a diverted call with no diverting number was parked, it did not return to the agent when the parking timeout expired.
ACD - Customer Service	build 3	Fix	When an incoming call had no SDP, offered payload size for G.729 audio streams was 60 ms instead of 20 ms.
ACD - Customer Service	build 3	Fix	QME Agent Analysys report was not working.
Attendant Console	build 1	New	Now a small flag in tells to the attendant agents the country from which the call was placed. It is displayed in the calls, queue, and parked calls panels.
Attendant Console	build 1	New	Now the agents can directly transfer a ringing call to an internal contact's voicemail.
Attendant Console	build 1	Fix	On the call record panel, you could not see if the call was internal or external.
Attendant Console	build 3	Fix	Blue's Attendant fails to start if a user who has been removed from the list, is still included in the favorite numbers.
Budget Control	build 3	Fix	Budget Control may calculate wrong budgets at the end of budget period.
Call Recording	build 2	Fix	A user with permission level 2 could not use the Call Recording Jabber gadget.
Call Recording	build 3	Improved	Call Recording: call searching performance have been improved.
Call Recording	build 3	Fix	Call Recording gadget for Jabber was broken when the Suite was installed from scratch.
Call Recording	build 3	Fix	Minor fixes to the Call Recording gadget for Jabber user interface.
Call Recording	build 3	Fix	When you opened the Call Recording gadget for Jabber through the URL, the username was lost.
Call Recording	build 3	Fix	Minor fixes to the Call Recording gadget for Jabber.
Call Recording	build 3	Fix	Call Recording gadget for Jabber: added compatibility with Windows 2003.
IP Fax Server	build 3	Fix	More than one node in the cluster could generate the same reference number for Stonefax documents.
Attendant Console	build 3	Fix	When the client window is behind other windows, incoming calls were not vocalized by Jaws.
Attendant Console	build 3	Fix	Two concurrent calls from different external numbers could be associated to the same local contact.
Suite	build 1	Improved	Added MAM notification for long running operations.
Suite	build 1	Fix	Stone lock and Budget Control application links were displayed even if the applications were disabled.
Suite	build 1	Fix	Error in snmp MIB could cause error 14002 to be notified twice.
Suite	build 1	Fix	Adding a new node to a cluster deletes unused local data files.
Suite	build 1	Fix	Fix: when synchronization failed, it could remain blocked.
Suite	build 1	Fix	Possible synchronization error during long lasting operations.
Suite	build 1	Fix	Replication service could spawn useless copies of the process.
Suite	build 2	Fix	Budget Control, QME, and StoneFax reports failed.
Suite	build 2	Fix	When adding a new node to a cluster, the estimated completion time was not available throughout all the operation.
Suite	build 3	New	A maintenance tool is now available to remove single nodes from HA cluster configurations.
Suite	build 3	Improved	Information about VMWare resource allocation is given in the support page for VMWare guest machines.
Suite	build 3	Improved	The Replication Service CPU usage has now no impact on other voice services.
Suite	build 3	Fix	IAS restore process could fail attempting to restore large DB tables.
Suite	build 3	Fix	IAS update failed on existing installations which used MS SQL 2005.
Suite	build 3	Fix	IAS updates could fail on existing installations with a lot of hystorical data, because of a operation timeout.
Suite	build 3	Fix	IAS Administrators can now open support cases to Imagicle support accessing the Imagicle support portal directly from the IAS support page.
Suite	build 3	Fix	HA Sychronization could fail on slow machines.
Suite	build 3	Fix	The High Availability web page could return a false error while adding a node to a cluster.
Suite	build 3	Fix	The High Availability web session could expire under certain circumstances.

Hotel Pack for Cisco UC	build 1	New	This version adds Hospitality services: the ability to integrate Application Suite with your PMS.
ACD - Customer Service	build 1	New	Now you can schedule ACD - Customer Service reports and receive them via email.
IP Fax Server	build 1	New	Now you can schedule Stonefax reports and receive them via email.

Suite	build 1	New	On Windows Server 2008 and 2012, https connection to the web interface is available by default.
Suite	build 1	New	Now Imagicle Application Suite can be installed in HCS environment.
Suite	build 1	New	Now Imagicle Application Suite supports Globalized Numbering Plan, with E.164 internal numbers, for all applications.
Suite	build 1	New	Imagicle Gadgets for Jabber: Now Imagicle Gadgets for Jabber supprt Windows Integrated authentication, using your Windows credentials to access Application Suite.
Suite	build 1	Improved	Imagicle Gadgets for Jabber: Now Imagicle Gadgets are fully localized in 5 languages.
Suite	build 1	Improved	When you delete one or more users, you get the explicit list of dependent information being removed.
Suite	build 1	Improved	Package update is now quicker.
Suite	build 1	Improved	When importing the user list form a CSV files, boolean values can be expressed as number or with the true/false words.
Suite	build 1	Fix	When activating a cluster installation, an unexpected reboot could cause the procedure to fail.
Suite	build 1	Fix	When importing the user list form a CSV files, duplicate values do not stop the procedure.
Suite	build 1	Fix	Imagicle Gadgets for Jabber: The first visualization of a gadget page could fail.
Suite	build 1	Fix	Imagicle Gadgets for Jabber: Minor display compatibility problems with Internet Explorer 8.
Accounting & Billing	build 1	New	Added support for E.164 numbers to the tariffs.
Accounting & Billing	build 1	Fix	Problem in UK tariff caused wrong cost calculation.
Attendant Console	build 1	New	Jabber can be controlled by Imagicle Attendand Console as a softphone.
Attendant Console	build 1	Fix	With some outgoing prefixes, the called number could not be correctly matched.
Budget Control	build 1	Improved	Better performance when hundreds of budgets are defined.
Budget Control	build 1	Fix	Leaving a budget for a deleted user active, cuold cause the notification to other users to fail.
Budget Control	build 1	Fix	A deleted user left in the notification list for a budget, could cause the whole notification to fail.
ACD - Customer Service	build 1	Improved	Now you can add a delay before the call is answered by QME.
ACD - Customer Service	build 1	Fix	When a used was deleted from the users list, it was not removed from the queues agent lists.
Directory, Click to Call & Caller ID	build 1	Fix	Speedy Gadget: you could not modify your personal directories.
Directory, Click to Call & Caller ID	build 1	Fix	Now you can enter local numbers in Speedy contacts in E.164 format.
IP Fax Server	build 1	Improved	The fax sending timeout for the SIP protocol is now 60 seconds.
IP Fax Server	build 1	Fix	Changing a cover page extension could prevent sending faxes.
IP Fax Server	build 1	Fix	Now you can send faxes to numbers which include parenthesis.
IP Fax Server	build 1	Fix	Sometimes the PDF fax notification could be corrupt or unreadable.
IP Fax Server	build 1	Fix	When sending a fax by Print to Fax you received two return receipts.
IP Fax Server	build 1	Fix	StoneFax Gadget for Jabber: the user's "attach fax" and "send return receipt" preferences were ignored, and global preference was used.
IP Fax Server	build 1	Fix	StoneFax Gadget for Jabber: the same attachment could be sent to the server more than once.
IP Fax Server	build 1	Fix	StoneFax Gadget for Jabber: you could not send a fax if the called number included parenthesis.
IP Fax Server	build 1	Fix	StoneFax Gadget for Jabber: you could not see the shared faxes in your inbox and outbox.
Phone Lock	build 1	New	Now the users can use the CuCM pin to lock or unlock the phone.

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