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Imagicle apps, 
always a season ahead

Imagicle Mobile Apps

 
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Always better.

We invest every day in developing new apps and improving the ones you are already using.
We want to provide you a continuously growing set of functionalities and best in class performances and reliability.
Thus we will be concentrating the new releases on fixed periods of each year, for you to plan your upgrades and to know in advance what is coming out.

Moreover we constantly work with vendors and partners to verify the compatibility with the newest platforms and operating system. You can be even more confident in upgrading your unified communications system as the Imagicle applications will just work with it.

 

 

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RoadmapList
SPRING 2016 Highlights

Imagicle ApplicationSuite for Cisco UC

IVR Module for QME

Dial-in behaviour type

New behaviour type to let the caller directly dial the extension number of the destination and easily create Auto Attendant IVR services

IVR Module for QME

TimeTable

Calendar based activation of specific behaviours within an IVR Service, to have your customer services automatically changing on time of the day/week/holidays

IVR Module for QME

Reporting

IVR service out of the box reports on call volumes, outcomes and time analysis, for maximum control of your customer service

Imagicle ApplicationSuite Cross Platform

IVR Module for QME

Dial-in behaviour type

New behaviour type to let the caller directly dial the extension number of the destination and easily create Auto Attendant IVR services

IVR Module for QME

TimeTable

Calendar based activation of specific behaviours within an IVR Service, to have your customer services automatically changing on time of the day/week/holidays

IVR Module for QME

Reporting

IVR service out of the box reports on call volumes, outcomes and time analysis, for maximum control of your customer service

Imagicle ApplicationSuite for Skype for Business

IVR Module for QME

Dial-in behaviour type

New behaviour type to let the caller directly dial the extension number of the destination and easily create Auto Attendant IVR services

IVR Module for QME

TimeTable

Calendar based activation of specific behaviours within an IVR Service, to have your customer services automatically changing on time of the day/week/holidays

IVR Module for QME

Reporting

IVR service out of the box reports on call volumes, outcomes and time analysis, for maximum control of your customer service

SUMMER 2016 Highlights

Imagicle ApplicationSuite for Cisco UC

Attendant Console

Call forward status

The call forward status of colleagues can be seen on Blue’s Attendant with specific icon, to help operators to know if he/she is out of the office even without presence integration

Call Recording

Shared line support

Phones with shared lines can record calls and having them associated to the respective user, for a even more complete support of any Cisco UC based environment for the Imagicle Call Recording

IVR Module for QME

Reporting

Trend analysis, to verify the call trends per hour in the day or the day of week/month and Busy channels, to check if licensed channels are enough or you are missing calls and need to expand the system. The power is nothing without control!

Imagicle ApplicationSuite Cross Platform

Attendant Console

Call forward status

The call forward status of colleagues can be seen on Blue’s Attendant with specific icon, to help operators to know if he/she is out of the office even without presence integration

IVR Module for QME

Reporting

Trend analysis, to verify the call trends per hour in the day or the day of week/month and Busy channels, to check if licensed channels are enough or you are missing calls and need to expand the system. The power is nothing without control!

Imagicle ApplicationSuite for Skype for Business

Attendant Console

Call forward status

The call forward status of colleagues can be seen on Blue’s Attendant with specific icon, to help operators to know if he/she is out of the office even without presence integration

IVR Module for QME

Reporting

Trend analysis, to verify the call trends per hour in the day or the day of week/month and Busy channels, to check if licensed channels are enough or you are missing calls and need to expand the system. The power is nothing without control!

WINTER 2017 Highlights

Imagicle ApplicationSuite for Cisco UC

Suite

Windows Server 2016 support

Imagicle Suite installation in new Windows Server 2016 Operating Systems, for state of the art deployments.

Attendant Console

Add/Modify contacts

Possibility to add or modify an external contact to Speedy directories directly from Blue’s Attendant, to let them be faster and easier in filling and maintaining the company directories

Directory, Click to Call & Caller ID

Contact segregation

Bypass the Cisco UCM limitation and provide separation of internal directory in a multi-tenant environment (like HCS Shared architecture), for access from any Cisco IP Phone, DX/MX device and Cisco Jabber.

IP Fax Server

Business Continuity

Out of the box high available services, with no document loss in case of failure of any node and no service interruption.

IP Fax Server

Enhanced scalability

90 max concurrent supported fax channels per node (formerly 50), available as new capacity while upgrading if just matching the hardware requirements .

IP Fax Server

API

Web API for sending faxes and checking fax status from any application and mass faxing

Imagicle ApplicationSuite Cross Platform

Suite

Windows Server 2016 support

Imagicle Suite installation in new Windows Server 2016 Operating Systems, for state of the art deployments.

Attendant Console

Add/Modify contacts

Possibility to add or modify an external contact to Speedy directories directly from Blue’s Attendant, to let them be faster and easier in filling and maintaining the company directories

IP Fax Server

Business Continuity

Out of the box high available services, with no document loss in case of failure of any node and no service interruption.

IP Fax Server

Enhanced scalability

90 max concurrent supported fax channels per node (formerly 50), available as new capacity while upgrading if just matching the hardware requirements .

IP Fax Server

API

Web API for sending faxes and checking fax status from any application and mass faxing

Imagicle ApplicationSuite for Skype for Business

Suite

Windows Server 2016 support

Imagicle Suite installation in new Windows Server 2016 Operating Systems, for state of the art deployments.

Attendant Console

Add/Modify contacts

Possibility to add or modify an external contact to Speedy directories directly from Blue’s Attendant, to let them be faster and easier in filling and maintaining the company directories

Attendant Console

Microsoft S4B/Lync native support

Possibility to control Lync/S4B client natively, without the need of physical phones

IP Fax Server

Business Continuity

Out of the box high available services, with no document loss in case of failure of any node and no service interruption.

IP Fax Server

Enhanced scalability

90 max concurrent supported fax channels per node (formerly 50), available as new capacity while upgrading if just matching the hardware requirements .

IP Fax Server

API

Web API for sending faxes and checking fax status from any application and mass faxing

IVR Module for QME

Microsoft S4B/Lync native support

Out of the box Integration with Lync/S4B server as Trusted Application, no more need of media gateway

ACD - Customer Service

Microsoft S4B/Lync native support

Out of the box Integration with Lync/S4B server as Trusted Application, no more need of media gateway

SPRING 2017 Highlights

Imagicle ApplicationSuite for Cisco UC

Suite

Multi-cluster user’s synchronization

Possibility to support multiple Cisco UCM clusters to connect for user synchronization and authentication, fully supporting the environments where a central LDAP/AD is not available as trusted user source

LDAP Module

LDAP Module

New module based on flagship openLDAP to store user info in a UC environment, including authentication, web portal for admin and users, LDAP interfaces

Phone Lock

Phone Lock management and supervision

Possibility for supervisors to lock/unlock users and check their lock status

Phone Lock

Lock phone with Windows session

Possibility to automatic lock/unlock the user Desk Phone based on Windows session (login/logout/locked), to get phone locking capacities even more convenients

IVR Module for QME

Role based access to IVR services (Available as of May '17)

Possibility to have assign users to specific IVR services and let them doing self service modifications and access to reports

Hotel Pack for Cisco UC

Set room phone DND by PMS (Available as of May '17)

Support of Do not disturb (DND) configuration at room phone if set by PMS, for maximum privacy and comfort

Hotel Pack for Cisco UC

Disable room phone external calls (Available as of May '17)

Possibility to disable external calls for room phone by PMS after check in, based on guest request to avoid bill surprise

Imagicle ApplicationSuite Cross Platform

LDAP Module

LDAP Module

New module based on flagship openLDAP to store user info in a UC environment, including authentication, web portal for admin and users, LDAP interfaces

IVR Module for QME

Role based access to IVR services (Available as of May '17)

Possibility to have assign users to specific IVR services and let them doing self service modifications and access to reports

Imagicle ApplicationSuite for Skype for Business

LDAP Module

LDAP Module

New module based on flagship openLDAP to store user info in a UC environment, including authentication, web portal for admin and users, LDAP interfaces

IVR Module for QME

Role based access to IVR services (Available as of May '17)

Possibility to have assign users to specific IVR services and let them doing self service modifications and access to reports

SUMMER 2017 Highlights

Imagicle ApplicationSuite for Cisco UC

Call Recording

Recording email notification

Possibility to notify users through an email at end of recording, with all recording info and attached recording link

Call Recording

External storage

Possibility to have encrypted recordings saved in an external storage and available through the same Search & Play web and Jabber UI

Call Recording

Secured communications

Support of secure SIP for encrypted signaling with Cisco UCM, over a Transport Layer Security (TLS) connection that protects sessions from sniffing. Support of secure RTP (sRTP) for decryption of messages passed through the RTP-based communication protocol, to maximize also the recording content security

Suite

User Sync API

API to trigger a user synchronization from the defined sources (LDAP/AD or UCM) programmatically through a 3rd party app (CRM, Provisioning tool,..)

Imagicle ApplicationSuite Cross Platform

Suite

User Sync API

API to trigger a user synchronization from the defined sources (LDAP/AD or UCM) programmatically through a 3rd party app (CRM, Provisioning tool,..)

Imagicle ApplicationSuite for Skype for Business

Suite

User Sync API

API to trigger a user synchronization from the defined sources (LDAP/AD or UCM) programmatically through a 3rd party app (CRM, Provisioning tool,..)

WINTER 2018 Highlights

Imagicle ApplicationSuite for Cisco UC

Call Recording

Conference recording service

CTI service to automate a conference to the Imagicle recording number(s) and make Dial in recording seamless (no manual conference needed) for either always on and on demand modes. Enables recording in environments where Cisco forking technology is not available (ex: HCS SA or devices over MRA)

Call Recording

Tampering detection

Digital signage of recordings to avoid tampering. Together with recording encryption to grant maximum security

Call Recording

Audit

Track of users play, download and delete activities on each recording, for control and traceabiliy

Call Recording

Pause/Resume recording

Possibility to pause/resume recording to skip info like credit card data (PCI-DSS compliance)

Attendant Console

Apple compatibility

Possibility to run the full featured Imagicle Attendant Console natively on MAC OSX

Hotel Pack for Cisco UC

PMS interface redundancy

Based on active-hot standby mode, with automatic connection of the back up server to the hotel PMS interface, for best reliability in Hotels and Cruises

Imagicle ApplicationSuite Cross Platform

Attendant Console

Apple compatibility

Possibility to run the full featured Imagicle Attendant Console natively on MAC OSX

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