Menu
banner roadmap

 

Imagicle apps, 
always a season ahead

Imagicle Mobile Apps

 
Live HintroTML

Always better.

We invest every day in developing new apps and improving the ones you are already using.
We want to provide you a continuously growing set of functionalities and best in class performances and reliability.
Thus we will be concentrating the new releases on fixed periods of each year, for you to plan your upgrades and to know in advance what is coming out.

Moreover we constantly work with vendors and partners to verify the compatibility with the newest platforms and operating system. You can be even more confident in upgrading your unified communications system as the Imagicle applications will just work with it.

 

 

Live HTML

We love your ideas.

Every year, hundred feedbacks from customers like you, help us to improve our products.

 

POST YOUR IDEA

RoadmapList
SUMMER 2015 Highlights

Imagicle ApplicationSuite for Cisco UC

Accounting & billing for Cisco

Active-Hot StandBy High Availability

High Availability aligned with other apps of the ImagicleSuite, where no manual intervention is required. Primary node is intended to process the calls and backup node to provide access to already available historical reports, with automatic sync data, if primary fails

Attendant Console

Amazing features for your new Attendant Console

Possibility to display the COUNTRY name of the calling party and direct transfer a call to a colleague Voicemail

Call Recording

Search and Play interface available within the ApplicationSuite and Cisco Jabber Desktop

Search and Play interface for recorded calls integrated in the Imagicle ApplicationSuite web portal with the other apps, without requiring any client installation to users. New gadget with Search and Play experience directly within Cisco Jabber Desktop

Imagicle ApplicationSuite Cross Platform

Attendant Console

Amazing features for your new Attendant Console

Possibility to display the COUNTRY name of the calling party and direct transfer a call to a colleague Voicemail

Imagicle ApplicationSuite for Skype for Business

Attendant Console

Amazing features for your new Attendant Console

Possibility to display the COUNTRY name of the calling party and direct transfer a call to a colleague Voicemail

WINTER 2016 Highlights

Imagicle ApplicationSuite for Cisco UC

IVR Module for QME

Web interface for IVR module

Terrific easy to use web interface within Queue Manager Enterprise, to define Auto Attendant menu for IVR services. Building up a professional and complete customer service, with auto attendant and queuing based on time of the day and attendant consoles/agents has never been easier.

Call Recording

Full integration within Imagicle ApplicationSuite

Imagicle Call Recording available out fo the box within the Imagicle ApplicationSuite, without any additional installation or external component needed. Smooth upgrade from previous versions included, for the most complete Suite of ready must have apps for Cisco UC.

Hotel Pack for Cisco UC

Fidelio Cruise certification

Imagicle Hotel Pack enables a Cisco UC based solution to be offered in the hospitality market. Very specific hospitality customers are cruises, where the hotel pack is also a fit thanks to the integration with Micros Fidelio Cruise SPMS.

Suite

Official certification and logo for Cisco UCM 11.0

Being part of Cisco GPL, Imagicle ApplicationSuite is always verified with newer UCM versions already before the Cisco FCS/release. As usual Imagicle is committed in getting the official Cisco logo with the IVT certification in Cisco lab, for maximum partners and customers confidence in Imagicle products

Imagicle ApplicationSuite Cross Platform

IVR Module for QME

Web interface for IVR module

Terrific easy to use web interface within Queue Manager Enterprise, to define Auto Attendant menu for IVR services. Building up a professional and complete customer service, with auto attendant and queuing based on time of the day and attendant consoles/agents has never been easier.

Imagicle ApplicationSuite for Skype for Business

IVR Module for QME

Web interface for IVR module

Terrific easy to use web interface within Queue Manager Enterprise, to define Auto Attendant menu for IVR services. Building up a professional and complete customer service, with auto attendant and queuing based on time of the day and attendant consoles/agents has never been easier.

SPRING 2016 Highlights

Imagicle ApplicationSuite for Cisco UC

IVR Module for QME

Dial-in behaviour type

New behaviour type to let the caller directly dial the extension number of the destination and easily create Auto Attendant IVR services

IVR Module for QME

TimeTable

Calendar based activation of specific behaviours within an IVR Service, to have your customer services automatically changing on time of the day/week/holidays

IVR Module for QME

Reporting

IVR service out of the box reports on call volumes, outcomes and time analysis, for maximum control of your customer service

Imagicle ApplicationSuite Cross Platform

IVR Module for QME

Dial-in behaviour type

New behaviour type to let the caller directly dial the extension number of the destination and easily create Auto Attendant IVR services

IVR Module for QME

TimeTable

Calendar based activation of specific behaviours within an IVR Service, to have your customer services automatically changing on time of the day/week/holidays

IVR Module for QME

Reporting

IVR service out of the box reports on call volumes, outcomes and time analysis, for maximum control of your customer service

Imagicle ApplicationSuite for Skype for Business

IVR Module for QME

Dial-in behaviour type

New behaviour type to let the caller directly dial the extension number of the destination and easily create Auto Attendant IVR services

IVR Module for QME

TimeTable

Calendar based activation of specific behaviours within an IVR Service, to have your customer services automatically changing on time of the day/week/holidays

IVR Module for QME

Reporting

IVR service out of the box reports on call volumes, outcomes and time analysis, for maximum control of your customer service

SUMMER 2016 Highlights

Imagicle ApplicationSuite for Cisco UC

Attendant Console

Call forward status

The call forward status of colleagues can be seen on Blue’s Attendant with specific icon, to help operators to know if he/she is out of the office even without presence integration

Call Recording

Shared line support

Phones with shared lines can record calls and having them associated to the respective user, for a even more complete support of any Cisco UC based environment for the Imagicle Call Recording

IVR Module for QME

Reporting

Trend analysis, to verify the call trends per hour in the day or the day of week/month and Busy channels, to check if licensed channels are enough or you are missing calls and need to expand the system. The power is nothing without control!

Imagicle ApplicationSuite Cross Platform

Attendant Console

Call forward status

The call forward status of colleagues can be seen on Blue’s Attendant with specific icon, to help operators to know if he/she is out of the office even without presence integration

IVR Module for QME

Reporting

Trend analysis, to verify the call trends per hour in the day or the day of week/month and Busy channels, to check if licensed channels are enough or you are missing calls and need to expand the system. The power is nothing without control!

Imagicle ApplicationSuite for Skype for Business

Attendant Console

Call forward status

The call forward status of colleagues can be seen on Blue’s Attendant with specific icon, to help operators to know if he/she is out of the office even without presence integration

IVR Module for QME

Reporting

Trend analysis, to verify the call trends per hour in the day or the day of week/month and Busy channels, to check if licensed channels are enough or you are missing calls and need to expand the system. The power is nothing without control!

WINTER 2017 Highlights

Imagicle ApplicationSuite for Cisco UC

Suite

Windows Server 2016 support

Imagicle Suite installation in new Windows Server 2016 Operating Systems, for state of the art deployments.

Attendant Console

Add/Modify contacts

Possibility to add or modify an external contact to Speedy directories directly from Blue’s Attendant, to let them be faster and easier in filling and maintaining the company directories

Directory, Click to Call & Caller ID

Contact segregation

Bypass the Cisco UCM limitation and provide separation of internal directory in a multi-tenant environment (like HCS Shared architecture), for access from any Cisco IP Phone, DX/MX device and Cisco Jabber.

IP Fax Server

Business Continuity

Out of the box high available services, with no document loss in case of failure of any node and no service interruption.

IP Fax Server

Enhanced scalability

90 max concurrent supported fax channels per node (formerly 50), available as new capacity while upgrading if just matching the hardware requirements .

IP Fax Server

API

Web API for sending faxes and checking fax status from any application and mass faxing

Imagicle ApplicationSuite Cross Platform

Suite

Windows Server 2016 support

Imagicle Suite installation in new Windows Server 2016 Operating Systems, for state of the art deployments.

Attendant Console

Add/Modify contacts

Possibility to add or modify an external contact to Speedy directories directly from Blue’s Attendant, to let them be faster and easier in filling and maintaining the company directories

IP Fax Server

Business Continuity

Out of the box high available services, with no document loss in case of failure of any node and no service interruption.

IP Fax Server

Enhanced scalability

90 max concurrent supported fax channels per node (formerly 50), available as new capacity while upgrading if just matching the hardware requirements .

IP Fax Server

API

Web API for sending faxes and checking fax status from any application and mass faxing

Imagicle ApplicationSuite for Skype for Business

Suite

Windows Server 2016 support

Imagicle Suite installation in new Windows Server 2016 Operating Systems, for state of the art deployments.

Attendant Console

Add/Modify contacts

Possibility to add or modify an external contact to Speedy directories directly from Blue’s Attendant, to let them be faster and easier in filling and maintaining the company directories

Attendant Console

Microsoft S4B/Lync native support

Possibility to control Lync/S4B client natively, without the need of physical phones

IP Fax Server

Business Continuity

Out of the box high available services, with no document loss in case of failure of any node and no service interruption.

IP Fax Server

Enhanced scalability

90 max concurrent supported fax channels per node (formerly 50), available as new capacity while upgrading if just matching the hardware requirements .

IP Fax Server

API

Web API for sending faxes and checking fax status from any application and mass faxing

IVR Module for QME

Microsoft S4B/Lync native support

Out of the box Integration with Lync/S4B server as Trusted Application, no more need of media gateway

ACD - Customer Service

Microsoft S4B/Lync native support

Out of the box Integration with Lync/S4B server as Trusted Application, no more need of media gateway

SPRING 2017 Highlights

Imagicle ApplicationSuite for Cisco UC

Suite

Multi-cluster user’s synchronization

Possibility to support multiple Cisco UCM clusters to connect for user synchronization and authentication, fully supporting the environments where a central LDAP/AD is not available as trusted user source

Call Recording

Cisco MediaSense Integration

Possibility to integrate with Cisco MediaSense audio recording engine, adding role based user access control to recording, LDAP/AD integration for authentication, encryption of recorded calls, recording flexible retention and archiving, UI localization (EN, IT, FR, ES, DE, Arabic), recording announcement

Call Recording

Recording email notification

Possibility to notify users through an email at end of recording, with all recording info and attached recording link

Phone Lock

Lock phone with Windows session

Possibility to automatic lock/unlock the user Desk Phone based on Windows session (login/logout/locked), to get phone locking capacities even more convenients

Hotel Pack for Cisco UC

Set room phone DND by PMS

Support of Do not disturb (DND) configuration at room phone if set by PMS, for maximum privacy and comfort

Hotel Pack for Cisco UC

Disable room phone external calls

Possibility to disable external calls for room phone by PMS after check in, based on guest request to avoid bill surprise

Lista changeLog prodotti
en-USit-ITfr-FRde-DEes-ES