Capture all your Webex Calling conversations.

Easily configure your Call Recording inside Control Hub and manage every step of voice recording directly from the Webex App, both for Multi-Tenant and Dedicated Instance.

Record Webex calls securely and reliably, anytime and anywhere.

Capture your Webex Calling conversations.

Call Recording, 100% Cloud, records on Webex Calling Desk Phones, Webex App and Webex Go, supporting internal and external calls in Always On and On Demand modes with Pause/Resume.

Compliance recording and quality assurance.

Capture conversations securely to protect data and meet security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA.

Natively integrated with Webex Calling.

Configure Call Recording directly on Control Hub in any Webex Calling region, for a seamless and frictionless configuration and UX.

Coaching and training. Realize value from your interactions.

Leverage recorded calls as an effective way to train and coach agents and elevate customer experience.

Better with Voice Analytics and Screen Recording.

Get detailed reports across your organization. Plus, get an extensive analysis of what happened during calls thanks to Voice Analytics and Screen Recording.

Seamless access to recordings from your Webex App.

Access recordings from the web portal or directly on the Webex App through the exclusive gadget.

Capture your Webex Calling conversations.

Call Recording, 100% Cloud, records on Webex Calling Desk Phones, Webex App and Webex Go, supporting internal and external calls in Always On and On Demand modes with Pause/Resume.

Compliance recording and quality assurance.

Capture conversations securely to protect data and meet security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA.

Natively integrated with Webex Calling.

Configure Call Recording directly on Control Hub in any Webex Calling region, for a seamless and frictionless configuration and UX.

Coaching and training. Realize value from your interactions.

Leverage recorded calls as an effective way to train and coach agents and elevate customer experience.

Better with Voice Analytics and Screen Recording.

Get detailed reports across your organization. Plus, get an extensive analysis of what happened during calls thanks to Voice Analytics and Screen Recording.

Seamless access to recordings from your Webex App.

Access recordings from the web portal or directly on the Webex App through the exclusive gadget.

Start your free trial now
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Call Recording
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Resources.

  • Products Blog
    Ensuring Compliance and Exceeding Customer Expectations with Call Recording
    Improve customer service, enhance agent training, and maintain compliance across various sectors.
  • EN WatchWatch
    WEBINAR - Release
    45’
    Call Recording: global availability for Webex Calling MT – Summer Release ENG
    Imagicle Call Recording is now globally available for your Webex Calling Multi-Tenant.
  • EN WatchWatch
    WEBINAR - How to Lab
    40’
    Achieving Compliance & Quality with Call & Screen Recording and Voice Analytics (ENG).
    Join the webinar to explore the full potential of Imagicle Call Recording + Screen Recording and Voice Analytics.
    • All resources

    Call Recording Tech Specs.

    All the technical specifications you need to work with Imagicle at best.

    Imagicle Call Recording for Webex Calling – Architecture Diagram.

    It leverages native regional Webex DC integration with regional Imagicle DC

     

     

    Configuration from Control Hub – How to.

    Learn how to configure Imagicle Call Recording in Control Hub with this video tutorial.

    “
    Check what requirements you need to satisfy to deploy in production or test in your lab.
    Requirements

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote

    Dedicated webinars.

    • EN WatchWatch
      WEBINAR - How to Lab
      40’
      Achieving Compliance & Quality with Call & Screen Recording and Voice Analytics (ENG).
      Join the webinar to explore the full potential of Imagicle Call Recording + Screen Recording and Voice Analytics.
    • EN WatchWatch
      WEBINAR - Release
      45’
      Call Recording: global availability for Webex Calling MT – Summer Release ENG
      Imagicle Call Recording is now globally available for your Webex Calling Multi-Tenant.
    • IT WatchWatch
      WEBINAR - Release
      45’
      Call Recording: disponibilità globale per Webex Calling Multi-Tenant – Summer Release ITA
      Scopri come Imagicle Call Recording sia ora disponibile in tutto il mondo per Webex Calling Multi-Tenant.
  • EN WatchWatch
    WEBINAR - How to Lab
    40’
    Achieving Compliance & Quality with Call & Screen Recording and Voice Analytics (ENG).
    Join the webinar to explore the full potential of Imagicle Call Recording + Screen Recording and Voice Analytics.
  • EN WatchWatch
    WEBINAR - Release
    45’
    Call Recording: global availability for Webex Calling MT – Summer Release ENG
    Imagicle Call Recording is now globally available for your Webex Calling Multi-Tenant.
  • IT WatchWatch
    WEBINAR - Release
    45’
    Call Recording: disponibilità globale per Webex Calling Multi-Tenant – Summer Release ITA
    Scopri come Imagicle Call Recording sia ora disponibile in tutto il mondo per Webex Calling Multi-Tenant.
    • See all webinars

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote