Words matter. Record them.

100% voice recording for compliance, coaching, transaction verification, legal protection or handling sensitive information. From any device.

Record calls securely and reliably, no matter where the agent is.

Capture your conversations the way you like.

Centralized capture across devices and platforms with a variety of recording modes: always-on, on-demand, and live keep.

Compliance recording and quality assurance.

Capture conversations securely to protect data and meet security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA.

Access recordings and analytics from every part of the business.

Support geographically distributed environments and deliver the same high-level features to mobile and remote workers, from any device.

Coaching and training. Realize value from your interactions.

Leverage prerecorded calls in training and coaching process as an effective way to train agents and elevate customer experience.

Insights for better decision making.

Get detailed reports across your organization. Plus, get an extensive and complete analysis of what happened during calls thanks to Voice Analytics and Screen Recording functionalities and make data-driven decisions.

A unified experience from the tools you love.

Available from the web portal and Cisco Phones, Cisco Webex, Jabber, Finesse, Microsoft Teams, and Imagicle Attendant Console.

See Call Recording
for Webex Calling
in action.
Try Call Recording
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

Details that make the difference.

Stay secure, compliant, and legal.

From recording rules to customer consent and masking, make it easy to mitigate risk and meet security standards. Recorded calls are encrypted with secure SIPs and SRTP protocols, with advanced user profiling for rule-based access and flexible retention time.

Make recording management simple.

Capture, archive, retrieve and analyze interactions with effortless search&play features, download/delete multiple recordings, get email notifications with call recording details and enjoy seamless integration with other Imagicle apps, such as Attendant Console.

Cloud-ready, flexible, and scalable.

Scalable technology for single, multi-tenant instance, Cloud or Cloud-connected, available as a cloud service, for installation on a physical/virtual server or via a ready-to-use virtual appliance, with local or external encrypted storage and configurable data retention.

Ready for today’s work-from-anywhere model.

Capture and analyze operators’ interactions anytime from anywhere for remote workforce success. Monitor the use of resources and provide insight into process adherence and efficiency gaps, whether agents are in-office, on the go, or at home.

Cover the reporting needs of any team size.

Analyze and easily export interaction reports for rapid insights: Traffic Analysis, Volume Analysis by user, group, server node and tenant, comprehensive Recordings List and Busy Channel to verify the correct sizing of your telephone system.

Voice Analytics for your Call Recording.

Enhance sales and service team productivity with advanced speech search and AI-driven analytics, guaranteeing faster, more accurate search. Moreover, you can leverage sentiment analysis, based on the power of cloud-based data to boost your business and win your customers' hearts.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Call Recording.

Get the most out of it.

Imagicle Call Recording is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Voice Analytics

AI-powered add-on of Imagicle Call Recording to get transcripts and sentiment analysis of your conversations.

Learn More

Screen Recording

On top of voice, it adds screen recording functionalities to Call Recording to get the complete picture of customer interactions.

Learn More
Advanced Services

Advanced Services

Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.
ImagicleCare

ImagicleCare

Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Call Recording Tech Specs.

All the technical specifications you need to work with Imagicle at best.

Compatible calling platforms.

What calling platforms is Call Recording compatible with?

Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.

ProducerSystemReleaseCertificationsNotes
CISCOHCS8.6- 9.x- 10.x- 11.x-12.x-14.xRemote party number and call direction information is available starting from CallManager rel. 8.5.1
CISCOUnified Communications Manager (Included Webex Calling Dedicated)8.x- 9.x- 10.x- 11.x- 12.x-14.xCisco CompatibleRemote party number and call direction information is available starting from CallManager rel. 8.5.1
CISCOUnified Communications Manager Business Edition 60008.6- 9.x- 10.x- 11.x-12.x-14.xCisco CompatibleRemote party number and call direction information is available starting from CallManager rel. 8.5.1
CISCOUnified Communications Manager Business Edition 70008.6- 9.x- 10.x- 11.x-12.x-14.xCisco CompatibleRemote party number and call direction information is available starting from CallManager rel. 8.5.1
CISCOWebex Calling Multi-Tenant
CISCOUnified Communications Manager ExpressCisco IOS 15.6(1)T or Cisco IOS XE 3.17S or aboveRecording available for PSTN in/out calls only. Please contact Imagicle to check the requirements.
MicrosoftMicrosoft TeamsNative integration
BroadSoftBroadWorksR22.0 and aboveBroadSoft CompatibleSupported SIPREC-based recording modes: Always (automatic)- Always with Pause/Resume- On Demand User Initiated
AudiocodesMediantRequires SIPREC licenses

What endpoints is Call Recording compatible with?

ProductProducerPhoneCertificationsNotes
Call RecordingCISCOAny 3rd party SIP phones or analog phone setsManual conference or SIPREC recording methods
Call RecordingCISCOAny Cisco IP Phone supporting built-in bridgeBuilt-in Bridge or NBR recording methods
Call RecordingCISCOWebex Desktop Client- Jabber Desktop and Jabber Mobile ClientsBuilt-in Bridge or NBR recording methods. Recordings access and controls through Imagicle Call Recording Gadget
Call RecordingCISCOFinesse web clientRecordings access and controls through Imagicle Call Recording Finesse Gadget
Call RecordingCISCOAny phone registered to broadworks environment
Call RecordingMICROSOFTMS-Teams Desktop and Mobile clientNative Microsoft Cloud Integration. Access to recordings through Imagicle Call Recording App

Imagicle Call Recording inside the Webex Control Hub

Are you ready for this disruptive integration? Imagicle Call Recording is about to arrive inside the Webex Control Hub for a quick and easy configuration, and it'll be fully integrated with Webex Calling Multi-Tenant and Dedicated. Be the first to discover more about it.

Check what requirements you need to satisfy to deploy in production or test in your lab.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Call Recording.
Advanced Services

Advanced Services

Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.
ImagicleCare

ImagicleCare

Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

From the Imagicle Beat blog.

Dedicated webinars.

  • EN WatchWatch
    WEBINAR - Release
    45’
    Call Recording: global availability for Webex Calling MT – Summer Release ENG
    Imagicle Call Recording is now globally available for your Webex Calling Multi-Tenant.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    New Voice Analytics: insights for better customer service.
    A new AI service, fully Cloud, that leverages the content of your company's conversations.
  • EN WatchWatch
    WEBINAR - How to Lab
    40’
    Achieving Compliance & Quality with Call & Screen Recording and Voice Analytics (ENG).
    Join the webinar to explore the full potential of Imagicle Call Recording + Screen Recording and Voice Analytics.

We love answering your questions.

It will available to everyone in Winter 2022, but you can try it in advance, for free, now.

Absolutely! It’s 100% compliant with GDPR (and other) privacy regulations thanks to audit trail, role-based access, configurable data retention, and more.

Yes. Supervisors can set notifications options and reports to always be aware of who’s recording which call and in which mode.

Yes. To have a complete monitoring of calls, both live and after the call has ended, you can integrate the Attendant Console to leverage our Silent Monitoring and Whisper Coaching options.

If you choose Cloud Call Recording, you will have unlimited, encrypted, hyper-secure storage.

Get the most out of it.

Imagicle Call Recording is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Voice Analytics

AI-powered add-on of Imagicle Call Recording to get transcripts and sentiment analysis of your conversations.

Learn More

Screen Recording

On top of voice, it adds screen recording functionalities to Call Recording to get the complete picture of customer interactions.

Learn More

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote