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UCX Platform
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Welcome
Welcome Overview
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Sign up for the Imagicle for Microsoft Teams Virtual Roadshow
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Sign up for the Imagicle for Microsoft Teams Virtual Roadshow
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Imagicle applications for Microsoft Teams.
Imagicle applications for Microsoft Teams.
Microsoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era.
Products
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Imagicle UCX Engage – Elevating your Customer Experience with Human & Virtual interactions.
Imagicle UCX Engage – Elevating your Customer Experience with Human & Virtual interactions.
An easy, integrated solution to implement AI automation in your company.
Products
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Why Virtual Agents help you boost your customer service effectively.
Why Virtual Agents help you boost your customer service effectively.
Imagine a business where customer service teams can get rid of the most repetitive tasks because a bot is already taking care of them.
Release
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Summer Release 2024: a wave of experience innovation.
Summer Release 2024: a wave of experience innovation.
Virtual Receptionist. A new way of greeting customers with AI. Imagine having a receptionist available 24/7/365, always ready to greet callers with the perfect tone, who knows exactly where to direct them. That’s what the new Imagicle Virtual Receptionist brings to your reception crew. This AI-powered digital twin of your human receptionists is ready to […]
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Call Transfer Rate: how AI Virtual Agents can reduce it
Call Transfer Rate: how AI Virtual Agents can reduce it
Let’s dive into the details, starting from defining what call transfer rate is, why reducing it can improve your services, and how AI is your MVP in this mission.
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How are Virtual Agents transforming e-commerce support?
How are Virtual Agents transforming e-commerce support?
Let's discover how virtual agents are reshaping e-commerce customer support.
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From human to virtual receptionist. A short overview.
From human to virtual receptionist. A short overview.
Meet our new AI colleague through a short vademecum.
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Meet Imagicle Virtual Receptionist, the digital twin of your human receptionists.
Meet Imagicle Virtual Receptionist, the digital twin of your human receptionists.
Discover how you can bring your customer service to 10 without efforts.
People
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Better Together 2024 – an event for Very Imagicle People
Better Together 2024 – an event for Very Imagicle People
Welcome to Better Together ’24! Let’s start at the beginning: what exactly is Better Together, and how did it all begin? In 2022, Imagicle people transitioned to hybrid work after 2 years of remote work. As new hires emerged and colleagues who hadn’t met were introduced, the need for deeper connections became evident. People going […]
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Discover the benefits of an AI virtual receptionist and learn how it works.
Discover the benefits of an AI virtual receptionist and learn how it works.
Learn how AI virtual receptionists automate receptionist tasks, enhance customer service, and boost business efficiency.
Products
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Cisco and Imagicle elevating their partnership with Webex Calling
Cisco and Imagicle elevating their partnership with Webex Calling
Cisco and Imagicle have partnered for over a decade. This launch elevates our partnership to new heights.
Products
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Call Deflection: Enhancing Customer Experience and Agent Productivity
Call Deflection: Enhancing Customer Experience and Agent Productivity
Learn how call deflection can make customer service more efficient and save everyone's time.
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Contact Center Optimization: 3 Essential Tips for Managers
Contact Center Optimization: 3 Essential Tips for Managers
Contact Center Optimization: three tools to bring it to the next level and facilitate customer satisfaction and loyalty.
Use Case
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Why Recording Call and Contact Center Calls Is Essential
Why Recording Call and Contact Center Calls Is Essential
Unlock insights and elevate customer service with advanced call recording and analytics from Imagicle.
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Leveraging Call Analytics for Business Growth
Leveraging Call Analytics for Business Growth
Explore the potential of Imagicle Call Analytics to boost your business efficiency, cost reduction, and regulatory compliance.
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Digitizing the Traditional with Imagicle Digital Fax
Digitizing the Traditional with Imagicle Digital Fax
Transform your business communication, reduce costs, and contribute to a more sustainable work environment.
Products
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Ensuring Compliance and Exceeding Customer Expectations with Call Recording
Ensuring Compliance and Exceeding Customer Expectations with Call Recording
Improve customer service, enhance agent training, and maintain compliance across various sectors.
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How to empower customer service with Imagicle.
How to empower customer service with Imagicle.
Learn how to empower agents and overall customer service with AI-powered technology and unified call management.
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