Blog

Let’s dive into the details, starting from defining what call transfer rate is, why reducing it can improve your services, and how AI is your MVP in this mission.

Let's discover how virtual agents are reshaping e-commerce customer support.

Welcome to Better Together ’24! Let’s start at the beginning: what exactly is Better Together, and how did it all begin? In 2022, Imagicle people transitioned to hybrid work after 2 years of remote work. As new hires emerged and colleagues who hadn’t met were introduced, the need for deeper connections became evident. People going […]

Learn how AI virtual receptionists automate receptionist tasks, enhance customer service, and boost business efficiency.

Cisco and Imagicle have partnered for over a decade. This launch elevates our partnership to new heights.

Learn how call deflection can make customer service more efficient and save everyone's time.

Contact Center Optimization: three tools to bring it to the next level and facilitate customer satisfaction and loyalty.

Unlock insights and elevate customer service with advanced call recording and analytics from Imagicle.

Explore the potential of Imagicle Call Analytics to boost your business efficiency, cost reduction, and regulatory compliance.

Transform your business communication, reduce costs, and contribute to a more sustainable work environment.

Improve customer service, enhance agent training, and maintain compliance across various sectors.

Learn how to empower agents and overall customer service with AI-powered technology and unified call management.

Explore Imagicle's new reports for Webex Calling, optimizing Customer Service with comprehensive call analytics.

Cisco and Imagicle partnered up to bring the best tech innovations to WebexOne 2023. Get a preview.

Discover how businesses like yours can improve customer service processes with a live chat software in five simple ways.

Learn how to bring customer satisfaction to new hights by improving call center strategies.