A closer look at the heart of Imagicle

  • Products Blog
    Call Transfer Rate: how AI Virtual Agents can reduce it
    Call Transfer Rate: how AI Virtual Agents can reduce it
    Let’s dive into the details, starting from defining what call transfer rate is, why reducing it can improve your services, and how AI is your MVP in this mission.
  • Products Blog
    How are Virtual Agents transforming e-commerce support?
    How are Virtual Agents transforming e-commerce support?
    Let's discover how virtual agents are reshaping e-commerce customer support.
  • DownloadDownload
    Brochure Blog
    From human to virtual receptionist. A short overview.
    From human to virtual receptionist. A short overview.
    Meet our new AI colleague through a short vademecum.
  • DescubraDescubra
    Products Blog
    Meet Imagicle Virtual Receptionist, the digital twin of your human receptionists.
    Meet Imagicle Virtual Receptionist, the digital twin of your human receptionists.
    Discover how you can bring your customer service to 10 without efforts.
  • People Blog
    Better Together 2024 – an event for Very Imagicle People
    Better Together 2024 – an event for Very Imagicle People
    Welcome to Better Together ’24! Let’s start at the beginning: what exactly is Better Together, and how did it all begin? In 2022, Imagicle people transitioned to hybrid work after 2 years of remote work. As new hires emerged and colleagues who hadn’t met were introduced, the need for deeper connections became evident. People going […]
  • Products Blog
    Discover the benefits of an AI virtual receptionist and learn how it works. 
    Discover the benefits of an AI virtual receptionist and learn how it works. 
    Learn how AI virtual receptionists automate receptionist tasks, enhance customer service, and boost business efficiency.
  • Products Blog
    Cisco and Imagicle elevating their partnership with Webex Calling
    Cisco and Imagicle elevating their partnership with Webex Calling
    Cisco and Imagicle have partnered for over a decade. This launch elevates our partnership to new heights.
  • Products Blog
    Call Deflection: Enhancing Customer Experience and Agent Productivity
    Call Deflection: Enhancing Customer Experience and Agent Productivity
    Learn how call deflection can make customer service more efficient and save everyone's time.
  • Use Case Blog
    Contact Center Optimization: 3 Essential Tips for Managers
    Contact Center Optimization: 3 Essential Tips for Managers
    Contact Center Optimization: three tools to bring it to the next level and facilitate customer satisfaction and loyalty.
  • Use Case Blog
    Why Recording Call and Contact Center Calls Is Essential
    Why Recording Call and Contact Center Calls Is Essential
    Unlock insights and elevate customer service with advanced call recording and analytics from Imagicle.
  • Products Blog
    Leveraging Call Analytics for Business Growth
    Leveraging Call Analytics for Business Growth
    Explore the potential of Imagicle Call Analytics to boost your business efficiency, cost reduction, and regulatory compliance.
  • Products Blog
    Digitizing the Traditional with Imagicle Digital Fax
    Digitizing the Traditional with Imagicle Digital Fax
    Transform your business communication, reduce costs, and contribute to a more sustainable work environment.
  • Products Blog
    Ensuring Compliance and Exceeding Customer Expectations with Call Recording
    Ensuring Compliance and Exceeding Customer Expectations with Call Recording
    Improve customer service, enhance agent training, and maintain compliance across various sectors.
  • Products Blog
    How to empower customer service with Imagicle. 
    How to empower customer service with Imagicle. 
    Learn how to empower agents and overall customer service with AI-powered technology and unified call management.
  • Products Blog
    New Customer Service Analytics for Webex Calling Multi-Tenant.
    New Customer Service Analytics for Webex Calling Multi-Tenant.
    Explore Imagicle's new reports for Webex Calling, optimizing Customer Service with comprehensive call analytics.
  • Event Blog
    Unveiling the Future: Imagicle and Cisco’s Innovations at WebexOne 2023
    Unveiling the Future: Imagicle and Cisco’s Innovations at WebexOne 2023
    Cisco and Imagicle partnered up to bring the best tech innovations to WebexOne 2023. Get a preview.
  • Products Blog
    Live chat software: 5 consejos para mejorar la atención al cliente
    Live chat software: 5 consejos para mejorar la atención al cliente
    Discover how businesses like yours can improve customer service processes with a live chat software in five simple ways.
  • Products Blog
    15 Tips to Improve Customer Satisfaction in Call Centers
    15 Tips to Improve Customer Satisfaction in Call Centers
    Learn how to bring customer satisfaction to new hights by improving call center strategies.
    • No pierda de vista el mundo de Imagicle.
    Obtenga contenido gratuito y feliz y manténgase al día.

    What's up?

  • Blog
    Summer release ’24: what’s new.
    Summer release ’24: what’s new.
  • EN Wed. 25 Sep 11:30 AM CEST RegístreseRegístrese
    WEBINAR - Release
    40’
    Attendant & Agent Console for Microsoft Teams. More complete and powerful than ever. (EMEAR)
    Register to this webinar included in the Summer '24 Release dedicated to Agent & Attendant Console for Microsoft Teams, now more powerful than ever.
  • DownloadDownload
    Brochure Blog
    From human to virtual receptionist. A short overview.
    From human to virtual receptionist. A short overview.
    Meet our new AI colleague through a short vademecum.
  • DownloadDownload
    Brochure Blog
    Are my communications safe in the Cloud? Imagicle Cloud Security Brochure
    Are my communications safe in the Cloud? Imagicle Cloud Security Brochure
    Are your communications safe in the Cloud? If you choose Imagicle, the answer is yes. Discover why.

    • Featured authors.

    Aldo Antignano
    Aldo Antignano
    Senior Support & IT Manager
    Italy
    Bernardo Federigi
    Bernardo Federigi
    Senior Marketing Manager
    Italy
    Lorenzo Naldi
    Lorenzo Naldi
    Marketing Engagement Team Leader
    Italy
    Stefania Solivardi
    Stefania Solivardi
    Marketing Content Creator
    Italy
    Elena Panzera
    Elena Panzera
    Former Content Marketing Specialist
    Italy
    Fiamma Romano
    Fiamma Romano
    Demand Generation Team Leader
    Italy
    Michel Ravasio
    Michel Ravasio
    Senior Country Manager - US
    North America
    Yury Montagnani
    Yury Montagnani
    Senior Sales Manager Europe, Africa & APJC
    Italy
    Marco Rullo
    Marco Rullo
    Senior R&D Manager Product Owner - Unified Communications
    Italy
    Giuliano Biasci
    Giuliano Biasci
    Senior Software Engineer
    Italy
    Luca Omiciuolo
    Luca Omiciuolo
    Senior Software Engineer
    Italy
    Michele Marini
    Michele Marini
    Senior Software Engineer
    Italy
    Samuele Franceschi
    Samuele Franceschi
    People & Culture Team Leader
    Italy
    Cristian Delù
    Cristian Delù
    Senior Software Engineer
    Italy
    Marco Da Rios
    Marco Da Rios
    Senior Software Engineer
    Italy
    Andrea Sonnino
    Andrea Sonnino
    Senior Tech Solution Specialist
    Italy
    Greta Babbini
    Greta Babbini
    Software UX/UI Designer
    Italy
    Luca Bonuccelli
    Luca Bonuccelli
    Senior Software Engineer
    Italy
    Massimo Di Puccio
    Massimo Di Puccio
    Co-CEO, Chief Marketing & Sales Officer
    Italy
    Christian Bongiovanni
    Christian Bongiovanni
    Co-CEO, Chief Technology Officer
    Italy
    Stefano Raffaelli
    Stefano Raffaelli
    Senior Software Engineer
    Italy
    Andrea Rivaben
    Andrea Rivaben
    Senior Solution Specialist Manager
    Italy
    Francesco Ronchieri
    Francesco Ronchieri
    Junior Software Engineer
    Italy
    Luca Isola
    Luca Isola
    Senior Business Development Manager Service Provider
    Italy
    Marco Cerri
    Marco Cerri
    Senior R&D Manager Product Owner - Cloud Services
    Italy
    Omar Radwan
    Omar Radwan
    Channel Sales DACH, CEE & APJC
    Italy
    Anas Assil
    Anas Assil
    Senior Channel Manager Middle East
    Middle East
    Riccardo Viviani
    Riccardo Viviani
    Senior Software Engineer Scrum Master
    Italy
    Viviana Di Meglio
    Viviana Di Meglio
    Channel Manager Europe, Africa & APJC
    Italy
    Massimiliano Picchi
    Massimiliano Picchi
    VP Sales, GM of Imagicle Middle East
    Middle East
    Matteo Conta
    Matteo Conta
    Senior Software Engineer
    Italy
    Riccardo Rolfo
    Riccardo Rolfo
    Channel Manager Italy
    Italy
    Thomas Popinel
    Thomas Popinel
    Channel Manager - France
    Europe
    Andrea Valleriani
    Andrea Valleriani
    Strategic Account Manager
    Italy
    Huda Bukhari
    Huda Bukhari
    Channel Sales Executive Saudi Arabia
    Middle East