Imagicle Legal Terms.

End of Life Policy

Imagicle product portfolio is continuously updated and improved to grant state of the art solutions and fit the customer’s expectations. During this innovation process some products can be withdrawn from the pricelist (End of Sale) because replaced with a more advanced one or dismissed.You can updgrade to the new product if available and keep your Imagicle products always up-to-date (upgrade is included with the appropriate Imagicle Care plan), or plan the upgrade you need.

For the 3 years after the End of Sale date, Imagicle will provide the needed support to the product and bug fixing as per the ImagicleCare policies: the upgrade to the newer version could be required to fix specific issues. The product is no longer supported after 3 years from End of Sale and the upgrade, if available, is required.
In any case, an ImagicleCare plan must be active to access support, more info here or contact our Sales Team. Please check the table below to see if your product is supported or if you need to upgrade it to the current version.
This End of Life policy is not applicable to Third-party products sold by Imagicle, subject to the End of Life policies of their own vendors.

END OF SALE PRODUCTS

ProductEnd of saleEnd of support Available updates
SAS 2.x for Cisco Call Manager31/01/200931/01/2012Imagicle UC Suite for the current version of Cisco UC
Billy 231/01/200931/01/2012Call Analytics for Cisco
StoneFax31/01/200931/01/2012Digital Fax
Speedy 231/01/200931/01/2012Contact Manager
IVR31/01/200931/01/2012Auto Attendant Module for Advanced Queueing
Queue Manager31/01/200931/01/2012Advanced Queueing
SSAM31/01/200931/01/2012SSAM
    
SAS 2.x for Cisco Call Manager Express31/01/200931/01/2012Imagicle UC Suite for the current version of Cisco UC
Billy 231/01/200931/01/2012Call Analytics for Cisco
StoneFax31/01/200931/01/2012Digital Fax
Queue Manager31/01/200931/01/2012Advanced Queueing
Speedy 231/01/200931/01/2012Contact Manager
SSAM31/01/200931/01/2012SSAM Enterprise
Concerto31/01/200931/01/2012
    
SAS 2.x for Cross Platform31/01/200931/01/2012Imagicle UC Suite Cross Platform current release
StoneFax31/01/200931/01/2012Digital Fax
SSAM31/01/200931/01/2012
    
SAS 3.x for Cisco Call Manager08/03/201108/03/2014Imagicle UC Suite for the current version of Cisco UC
Billy Blue’s 3 e 408/03/201108/03/2014Call Analytics for Cisco
StoneFax08/03/201108/03/2014Digital Fax
Speedy08/03/201108/03/2014Contact Manager
StoneLock08/03/201108/03/2014Phone Lock
IVR Manager08/03/201108/03/2014Auto Attendant Module for Advanced Queueing
Queue Manager08/03/201108/03/2014Advanced Queueing
SSAM08/03/201108/03/2014SSAM
    
SAS 3.x for Cisco Call Manager Express08/03/201108/03/2014Imagicle UC Suite for the current version of Cisco UC
Billy Blue’s 3 and 408/03/201108/03/2014Call Analytics for Cisco
StoneFax08/03/201108/03/2014Digital Fax
Speedy Professional08/03/201108/03/2014Contact Manager
IVR Manager Professional08/03/201108/03/2014Auto Attendant Module for Advanced Queueing
Queue Manager08/03/201108/03/2014Advanced Queueing
SSAM Professional08/03/201108/03/2014SSAM Enterprise
Concerto08/03/201108/03/2014
    
SAS 3.x for Cross Platform08/03/201108/03/2014Imagicle UC Suite for the current version of Cross Platform
StoneFax08/03/201108/03/2014Digital Fax
SSAM08/03/201108/03/2014
    
SAS 2013 for Cisco Call Manager Express25/08/201325/08/2016Imagicle UC Suite for the current version of Cisco UC
Billy Blue’s 3 and 425/08/201325/08/2016Call Analytics for Cisco
StoneFax25/08/201325/08/2016Digital Fax
Speedy Professional25/08/201325/08/2016Contact Manager
IVR Manager Professional25/08/201325/08/2016Auto Attendant Module for Advanced Queueing
Queue Manager25/08/201325/08/2016Advanced Queueing
SSAM Professional25/08/201325/08/2016SSAM Enterprise
Concerto25/08/201325/08/2016
    
Other products   
Telcen Blue’s Professional31/03/201931/03/2022Call Analytics for Cross Platform 
Imagicle Hotel01/01/201901/01/2022
PMS Link 231/12/201831/12/2021
Blue’s 200031/01/200231/01/2005Call Analytics for Cross Platform
Blue’s Professional Multisite11/05/201511/05/2018Call Analytics for Cross Platform 
Blue’s 2002 Hotel01/02/200501/02/2008
Blue’s Card01/06/200701/06/2010
Blue’s Enterprise 200031/01/200631/01/2009Call Analytics for Cross Platform 
Blue’s Enterprise Pro31/01/200931/01/2012Call Analytics for Cross Platform 
Blue’s Hotel Pro01/03/201301/03/2016
Blue’s IP Buffer30/06/201530/06/2016
Blue’s One Personal CTI31/03/201531/03/2018
Blue’s Personal31/12/200531/12/2008
Fax2IP15/02/201215/02/2015
IVR Manager Enterprise31/03/201931/03/2022Auto Attendant Module for Advanced Queueing
IVR Studio01/03/201801/03/2021
Meetnow Audio01/04/201501/04/2018
Meetnow Video15/02/201215/02/2015
SkyStone ACD01/01/201201/01/2015
SkyStone ACD 201115/03/201315/03/2016
SkyStone Audio 1.x01/01/200901/01/2012
SkyStone Audio Enterprise 2.x01/12/201001/12/2013
SkyStone Audio Enterprise 3.x01/01/201201/01/2015
SkyStone Audio Professional 2.x01/12/201001/12/2013
SkyStone Audio Professional 3.x01/01/201201/01/2015
SkyStone Audio Professional 201115/03/201315/03/2016
SkyStone Audio Enterprise 201115/03/201315/03/2016
Skystone Audio 2013 (on XP OS) 31/12/2014
SkyStone Video 2.x12/01/201018/09/2013*
SkyStone Video 3.x30/07/201218/09/2013*
SkyStone Video 201231/03/201318/09/2013*
SkyStone Audio 201301/03/201701/09/2018**
SkyStone Video 201301/03/201701/09/2018**
Billy Blue’s 4 – module REM CDR – SRST mode15/05/201815/05/2021
Blue’s Voice Memory31/03/201531/03/2016

*The end of support term occurs before the three years stipulated by Imagicle’s Police End of Life.
This is because starting with Version 6.14, Skype no longer supports video calls to/from the previous Skype
that was installed with SkyStone Video 2.x, 3.x and 2012, and which does not allow for proper operation.
**The end of support term occurs before the three years stipulated by Imagicle’s Police End of Life. This is because
starting from Version 8.0, Skype no longer supports video calls from/to the previous Skype that was installed with
SkyStone Video/Audio 2013, and that does not allow proper operation, causing a sudden interruption of the service
as specified in our license agreement with the end user.