Terms & Conditions

Maintenance Services and Support

Updated in May 2024

In choosing an Imagicle product, you have made an important investment for your business. However, you can optimise your investment even further by managing your application day by day, so that you achieve top efficiency and receive the services you need, when you need them. Imagicle has developed a complete technical support and maintenance program for you that knows your needs and assists you in any situation.

Our support team is ready to help to ensure your application works properly so that you can concentrate on your work worry free. Every Imagicle product includes our ImagicleCare Basic technical support service for the first 12 months. It provides a team of specialists that can serve you in seven different languages (Italian, English, German, French, Spanish, Portuguese and Arabic).

If you need a more advanced technical support service, with guaranteed and established response times, you may wish to subscribe to our ImagicleCare Gold program. ImagicleCare support services are not intended as guidance for product installation and configuration or for solution customisation, but to support everyday use of our solutions. For all other needs, we would be pleased to assist you with our Professional Services.