Terms & Conditions

Service Provider License Agreement

Updated in May 2024

This document is a legal agreement between Imagicle Spa and the Service Provider (a company providing Unified Communications and Collaboration services to their customers, based on cloud or hosted platforms) that has purchased the Imagicle software license (from now on the Software). The use of the following Software implies your acceptance of these terms. The terms “SOFTWARE” and/or “IMAGICLE SOLUTIONS” are used to identify the program received from Imagicle Spa or downloaded from the official website www.imagicle.com. Such term does not include any other program that is covered by a separate license and distributed as a different entity. By installing, copying, downloading, accessing to or in any way using the Software, it is implied that the Service Provider accepts to be bound by the terms of the present contract. If the Service Provider does not accept the terms of the present contract, Imagicle Spa does not grant the Service Provider the Software in license. In this case, the Service Provider is invited to abstain from installing, copying, downloading, accessing to or in any way using the Software.

1 Proprietary rights

The Software and any accompanying documentation are property of Imagicle Spa and are protected by Italian and international laws. You further acknowledge and agree that Imagicle Spa owns and shall continue to own all right, title, and interest in and to the Software and Documentation, including associated intellectual property rights under copyright, trade secret, patent, or trademark laws. This Agreement does not grant you any ownership interest in or to the Software or the Documentation, but only a limited right of use that is revocable in accordance with the terms of this Agreement.

2 Terms and guarantees

The Software and accompanying documentation are being licensed to you, meaning that you have the right to use the Software only in accordance with this License Agreement.
The Software is considered in use on a computer/server when it gets loaded on a temporary or permanent memory.

The license is absolutely personal, therefore the Service Provider cannot transfer, sale, sublicense or otherwise distribute the Software as a permanent license to third parties.
The Service Provider can make the functionality of the Software available to a single end user or to multiple end users (individual or companies), according to the specific single tenant or multi-tenant capabilities purchased, only through hosting or software-as-a-service.
The Service Provider can use the Software for its company.

Every licensed copy of the Software can be installed on a single computer property of or in rent to the end user.
Once installed this copy cannot be installed on other computers unless the license is moved and it is not used any more on the original computer. As set forth in the applicable order form or Proposal – Sales Order, the license shall either be perpetual or for a specified period of time. In either case, such license shall be subject to Your payment of the applicable license or subscription fee (as determined by IMAGICLE and set forth in the applicable order form or Proposal – Sales Order ) and your receipt and use of an applicable license key from IMAGICLE. This Agreement shall begin upon the earlier of Your acceptance of this Agreement or Your use of the Software and shall continue until: (a) in the case of Your licensing the Software on a subscription basis, the expiration of the applicable subscription term; or (b) the date on which this Agreement and/or the license is terminated by IMAGICLE as permitted in this Agreement and/or in the Imagicle Terms and Conditions of Sale. In the event the Software is licensed on a subscription basis, you may access and use the functionality of the Software for so long as You pay the applicable subscription fees and the subscription term is maintained. If You do not renew your subscription in accordance with the terms of this Agreement, the Software functionalities will be affected and may cease functioning. It will be possible to cancel the license at any time by stopping to use all the copies of the Software and the relative documentation without expecting anything from Imagicle Spa.

Imagicle Spa guarantees that the software operates as described in the relative documentation. The guarantee is valid for 1 year from the date of purchase. The present guarantee is not applicable to any software which has been changed, ruined, forced or used in modalities different from those indicated in the license. This Limited Guarantee is the only explicit guarantee given to the Service Provider and replaces any other possible explicit guarantee. To the maximum extent permitted by applicable law, Imagicle Spa and its suppliers provide to you the Software and any (if any) support services related to the Software (“Support Services”) AS IS AND WITH ALL FAULTS; Imagicle Spa and its suppliers hereby disclaim with respect to the Software and Support Services all warranties and conditions, whether express, implied or statutory, including, but not limited to any (if any) warranties, duties or conditions of or related to: merchantability, fitness for a particular purpose, lack of viruses, accuracy or completeness of responses, results, workmanlike effort and lack of negligence. There is no warranty, duty or condition of title, QUIET ENJOYMENT, QUIET POSSESSION, CORRESPONDENCE TO DESCRIPTION or non-infringement. The entire risk arising out of use or performance of the Software and any Support Services remains with YOU.

3 Uses not allowed

Without the prior express written permission by Imagicle Spa you may not
a. Use, copy, or transfer, electronically or otherwise, the Software or documentation except as expressly permitted in this License Agreement.

  • b. Decode, decompile or disassemble the Software
  • c. Modify the files which constitute the software.
  • d. Separate components. The Software is granted in license as a single product. Single component parts cannot be separated for use on any other purpose.

4 Limitation of liability

In no event shall Imagicle Spa liability related to any part of the Software exceed the license fees actually paid by You for the purchase of the perpetual license or the subscription fee paid in the last 12 months.
Except for a return of the purchase price under the circumstances provided in the limited warranty, neither Imagicle Spa nor its suppliers shall in any event be liable for any damages whatsoever arising out of or related to the use of or inability to use the Software including but not limited to direct, indirect, special, incidental or consequential damages, and damages for loss of business profits, business interruption, loss of business information or other pecuniary loss, even if Imagicle Spa has been advised of the possibility of such damages, whether such liability is based on contract, tort, warranty or any other legal or equitable grounds.

5 Copyright

The ownership and the intellectual copyright concerning the Software (therefore included, for example, every image, logo, photography, animation, video, audio, music, text and “Applet” integrated into the Software), the Software enclosed, printed materials and any copy of the product are of Imagicle Spa property. The ownership and the intellectual copyright concerning content that are not included in the Software (but which the user can access by using the Software) are of property of the respective owners and can be protected by laws and treated on the Copyright or other intellectual property. The use of any “online” service which the user can access by using the Software will be disciplined by the relative conditions of use. If the Software contains documentation provided exclusively in electronic form, the user is authorized to print one copy of the above-mentioned electronic documentation for their use. The user cannot copy the printed materials enclosed into the Software.

6 Acknowledgments

Without limiting the foregoing, You acknowledge that the Software may include or use open-source software. Such open-source software is subject to the terms of the applicable open-source license agreements. Please refer to the “Acknowledgments” section of the online version of the Documentation for the licensing information open-source software.

7 Governing law and choice of forum

This Agreement shall be governed by and interpreted in accordance with the laws of Italy, as if performed wholly within the state and without giving effect to the principles of conflicts of law.
Any claim or dispute arising in connection with this Agreement shall be resolved by the Court of Milan (Italy).