Imagicle applications for Microsoft Teams

Attendant
Console

Agent
Console

Advanced
Queueing

Auto
Attendant

Contact
Manager

AI
Virtual
Receptionist

Voice
Virtual
Agents

Digital
Virtual
Agents

Call
Recording

Voice
Analytics

Call
Analytics

Digital
Fax

Streamline call handling, compliance with regulations worldwide, and contact center operations directly from your Microsoft Teams client.

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Turn Microsoft Teams into a Contact Center.

Can Microsoft Teams be used as a contact center? With Imagicle solutions, the answer is yes, and it's easier than ever. From call handling, to smart routing, to chat support, to built-in AI assistance, everything is as fast as a click.

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Attendant Console

Based on ACS and Microsoft certified for both security & privacy and contact center, Attendant Console is complete with Advanced Queueing, Auto Attendant, and Contact Manager for a complete customer service solution working with the MS Teams client. Fast, reactive, intuitive.

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Agent Workspaces

Choose Agent Chat Console to let customers reach out your business through their preferred messaging app with instant answers, or Omnichannel Agent Console for seamless customer engagement across voice and digital channels.

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User Interface of Imagicle AI Virtual Receptionist

AI Virtual Agents & Receptionist

Automate voice and digital conversations, with self-learning AI powered bots covering both basic and advanced functions depending on your needs. If you’re seeing long wait times, repetitive “status/check” calls, and after‑hours gaps, AI Virtual Agents take the load off: they answer, understand, and complete tasks end‑to‑end, with a seamless handoff to a human for complex or sensitive requests.

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Call Recording

Teams Call Recording, complete with Voice Analytics and compliant with HIPAA, GDPR, PCI-DSS, MiFID II, and other regulations, allows to start, stop, pause, resume recording directly through the Microsoft Teams App and Microsoft Teams Web, with Search&Play directly inside the MS Teams client. Available in Always On or On Demand modes, or a mix of both. MS Teams certified for Security&Privacy & Functionality.

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Digital Fax

100% software and cloud-based, it allows to send and receive highly sensitive documents across any device, directly on your Microsoft Teams. Offering unlimited storage from the Imagicle Cloud, Digital Fax is GDPR & HIPAA compliant and ready for hybrid and mixed environments.

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Call Analytics

50+ reports to monitor and analyze your calls, allocate costs, check resources’ adoption, run reports, and make data-driven decisions. All schedulable via email and easy to read, making sure you stay on top of your telephone traffic & expenses effortlessly.

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Put all this information in your pocket.

Download the Imagicle for Microsoft Teams whitepaper, including not only information about our apps but also market trends and insights.

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Sync your users' list the easiest way.

Thanks to the Imagicle Cloud synchronization capabilities, your Imagicle UCX Cloud Platform will be automatically synchronized with your Entra ID users list. Keeping your list updated has never been easier!

Available on Microsoft Marketplace

Imagicle Contact Center & Compliance Recording for Microsoft Teams is available on Microsoft AppSource Marketplace and Azure Marketplace, where you can see plans, pricing, and even buy it directly. You also have the option to contact an Imagicle expert for a personalized demo, discovery call, or quote.

Imagicle Contact Center Certified to work with Microsoft Teams

Microsoft Certification.
Completed!

Imagicle has been officially passed the Microsoft 365 Privacy & Security and Contact Center certification programs, proving the rigorous quality and compliance standards we uphold.

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