With a simple graph and the possibility to choose the range of data to analyze, it will be possible to immediately understand if the system is well dimensioned or if there are critical issues, so as to intervene promptly and avoid the loss of important data. It will also be possible to understand if there are critical time slots or particular months of the year where the system is suffering due to the increase in calls.
Basically, the report will detect any sizing problem and indicate if the system has failed to record calls and how many they are.
This first introduction to the new Call Recording reports ends here, but the news coming with Spring 2020 are still many, so stay tuned and remember: the best is yet to come.
Ps. Did you miss the first post on the news included in the Spring Release 2020?
Get back on track! Click here and discover the full-text search engine included in Spring 2020: ready to optimize the contacts search for the Imagicle directories solution and the search fields of all Imagicle apps and gadgets, including Cisco Jabber and Cisco Finesse.