Tag: R&D

  • Products Blog
    Voice Analytics: AI and use cases to elevate customer satisfaction.
    Introducing Voice Analytics, a cloud-native AI service unlocking the real power of the content of phone conversations.
  • Products Blog
    Cloud, Manager Assistant, Voice Analytics: a brand-new Imagicle world.
    New products to enhance your work, new integrations to make it easier. From the Cloud or from the ground, dive into the latest Imagicle news with our co-CEO and CTO.
  • Products Blog
    Pick up to 10 time zones for your Call Analytics reports.
    Clearer data analysis of call traffic, especially for organizations with (home) offices all over the world.
  • Tech Specs Blog
    Three more bites to Imagicle’s Design For People process.
    Imagicle UX Greta tells about three steps of the Exploration phase of UX software design for people: Brainstorming & sketches, Wireframing, Prototyping. Discover a reliable and programmatic way to understand the needs, aspirations, and emotional touchpoints of customers and users.
  • Release Blog
    Spring Release 2020: Call Analytics top performances and scalability.
    Discover the tremendous improvement we have made to the Call Accounting solution by optimizing the use of the database and reports.
  • Products Blog
    Spring Release 2020: Call Recording reports.
    Spring brings you the Call Recording reports! Discover the new feature to check the correct sizing of your system, channels' activities, perform volume analysis and avoid losing the recording of important calls.
  • Products Blog
    Contact Manager: introducing Full-Text Search capability.
    Discover the full-text search engine: ready to optimize contacts search for the Imagicle directories solution.
  • People Blog
    Being an Imagicle student.
    My desire was to build solutions that would make people's daily communication easier. Meanwhile, possibly, work in a cutting-edge company where I could apply my computer engineering studies and have fun. Here's how my dream came true within Imagicle.
  • Tech Specs Blog
    3 imagicle steps to designing a strong user experience.
    Consistency and ease in the user experience are huge undertakings, but we have embraced them! Find out our three steps to provide relevant and significant experiences to users based on their behavior analysis, improve the way users interact with the apps and thus enhance overall user satisfaction.
  • Products Blog
    Don’t Panic: UX is here 🆘.
    Starting from Winter Release 2020, thanks to a sophisticated UX process, your Attendant Console will be equipped with a brand new Panic Button. You'll be able to act quickly and minimize threats when an unexpected event occurs. Discover the new Imagicle feature that will make you feel better and safer.
  • Products Blog
    Serverless Architecture: Imagicle’s journey to the Clouds.
    Follow our Cloud Architect in the adventurous journey to Imagicle Cloud Licensing and the highest peaks of technology.
  • Products Blog
    Why choosing emergent design for Agile software development.
    Learn why and how the architecture of software should emerge through a scale-up approach rather than upfront design, and how Imagicle self-organizing teams allow the design to emerge.
  • Tech Specs Blog
    TDD: why I decided that debugging wasn’t worth my time.
    Take it easy with all that debugging! Here's a Test-Driven-Development real-life usage example to learn how to release projects much faster and with higher quality and stop wasting your time in the tangle of bugs.
  • Tech Specs Blog
    Agile software development: the retrospective.
    Imagicle Scrum Master will guide you through a real retrospective, showing you how to manage your strengths and weaknesses and turn software development into an efficient, enriching (and fun!) process.
  • Keep an eye on the Imagicle world.
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