Growing towards performance, scalability, and security.
The importance of moving forward.
The pillars of Imagicle innovation.
Contact Manager: searches at the speed of light!
Call Analytics: smarter database, faster reports.
- smarter: the new data modeling has reduced the size of the database by 67%! Until Winter ’20, 1M of calls took up to 2.5GB. From Spring 2020, it will take around 800MB at the most;
- faster: running a report for a given period of time will take half the average time and, in some cases, will be reduced by 80%!
- easier: what do you need to do to take advantage of all these improvements? Well, nothing sophisticated. Just upgrade to Spring’20 and the Suite will take care of everything.
- all customers, from the smallest to the largest, will be able to extract reports much faster;
- we estimate, for example, that 15″ are enough to extract a report on two years of calls for a customer with 1000 users. Or a report on ten months of data for a customer with 2500 users. Of course, it is possible to extend the time interval by waiting a little longer or scheduling the report;
- the Microsoft SQL Server Express database engine, shipped with the Suite with no additional cost, can store up to 3 times the number calls previously managed;
- SQL Server Express can handle up to 2 years of 5000 users calls (or 1 year of 10,000 users calls)*;
it will be necessary to resort to a commercial edition of Microsoft SQL Server only for customers with greater needs for data retention;
- a smaller database means lower hardware requirements, which is particularly important in the case of a commercial SQL Server outside the Suite (and perhaps also shared with other applications);
- Finally, a smaller database also means simpler maintenance operations; for example, periodic backups are now faster and more compact.
The leading role of cybersecurity.
Cybersecurity. Not only on the web.
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