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UCX Engage
Imagicle UCX Engage Offer.
Enhance customer experience on voice and digital channels with virtual and human interactions. Improve agent experience with smart workspaces and self-service automation. All while ensuring quality & compliance and understanding what your customers think.
ENGAGE ESSENTIALS
To complete your call center.
Ideal for Webex Calling MT, CX Essentials/Basic, UCCX.
ENGAGE VIRTUAL
Add self-service automation.
Ideal for multiple scenarios, even without a calling platform.
UCX Agent Console.
An Omnichannel console for seamless customer engagement across voice and digital channels. Access caller information, handle calls, and oversee queues effortlessly. Manage requests from various chat channels and enable users to interact with virtual agents via voice or digital means, escalating to human support as required.
Agent Chat Console.
Customers can reach out your business through their preferred messaging app with instant answers. Whatsapp, SMS, Telegram, Website chat and more. Inbound chats are routed to available agents, who can reply instantly via the integrated MS Teams/Webex gadget, where chats from multiple channels are centralized in one intuitive interface.
Imagicle Virtual Agents.
Automate voice and digital conversations with self-learning, human-like AI powered bots, giving you the opportunity to create tailored experience from the front desk to the most advanced workflows through no-code interfaces.
DISCOVER MORE Build your conversational flows with Smartflows.
Easily build, customize, train and modify your Virtual Agents on Imagicle Smartflows, a no-code designer with live testing. Features a flow editor with semantic analysis and integration with different LLM models. Can be synced with CRM/ERP/HR backend systems and your knowledge base.
Bring your customer and agent experience to a 10.
Try the services included in Imagicle UCX Engage for free, with a plan tailored to your needs.
Power AI and stay compliant with Call Recording
Possibility to Start/Stop/Pause/Resume recording directly in your client, Supporting Always On (with sampling), On Demand and Live Keep. With recording filters in the flow, you can avoid recording specific calls & meetings providing even stronger compliance. Plus, analyse conversations with transcriptions and AI sentiment analysis for top quality evaluation
ENGAGE ESSENTIALS
To complete your call center.
Ideal for Webex Calling MT, CX Essentials/Basic, UCCX.
ENGAGE VIRTUAL
Add self-service automation.
Ideal for multiple scenarios, even without a calling platform.