Call Recording Solutions in the worldwide market.
Nowadays, there are several Call Recording solution vendors, compatible or certified with Cisco UC environments.
Most of the available flagship recording products are sold by companies who are actually developing call recording solution only, thus providing a very comprehensive solution including lots of features like:
- audio&video recordings;
- screen recording;
- speech recognition, to allow keyword search within several recordings;
- large scale concurrent recordings, thanks to dedicated high performance (also read “expensive”) hardware.
You should be aware that most of these solutions were developed several years ago, when “legacy” PBX was largely adopted, and VoIP was still a niche market. As a consequence, those vendors invested an awful amount of money in engineering hardware-based solutions to “sniff” voice calls directly from ISDN or analog twisted pair physical lines.
Now that VoIP is ruling worldwide, traditional Call Recording suppliers had to change their recording approach to an IP-based sniffing. In Cisco terms, that means SPAN lines recording. This is working just fine in a small-medium business scenario, with hundreds of concurrent recordings and dedicated hardware.
But you must be aware that SPAN lines recording is using a large amount of bandwidth in your corporate network, thus heavily interfering with other IP-based services.
Finally, most of the customers are now seeking for a multi-service UC platform and not for a Call Recording-only solution.
Few customers really need and use most of the above “rich” recording features but, whether you use them or not, you will have to pay if they are included in the solution.