A smooth transition. Without losing anything.
See how many news? Now you probably understand why we care so much for our customers to update the AppSuite so that they can start to enjoy the latest features, enhancements, and security improvements as soon as possible.
That’s very easy: just update AppSuite. You may object that it’s not that simple. We know that the UCX Suite provides critical services in production, so it’s not so easy to update it and even harder to update it frequently. Here is another reason to install the latest release: Summer 2020 allows to upgrade to newer releases more smoothly, i.e., without losing any call!
The AppSuite update process is now much smarter: it is capable of shutting down smoothly voice applications such as Advanced Queuing, Auto Attendant, Fax, and Call Recorder – that means that these apps do not halt suddenly, causing an abrupt termination of active calls. Instead, apps enter a special “maintenance” operation mode: they will reject any new calls directed to the queues and IVR services, any faxes, and any recordings, causing the PBX to re-route them to other AppSuite nodes. At the same time, apps will continue to properly handle active calls, waiting for them to complete before stopping and letting the update process continue.
But that’s not all: we’ve thought that this feature can be particularly valuable for Service Provides who provide our UC apps by hosting and managing AppSuite by themselves. Now, they can fully control the new maintenance operating mode offered by the UCX Suite thanks to a dedicated public REST API! So, if they have automated the IAS update process, now they can enhance their service by setting an IAS node in maintenance mode before updating it.