One suite. One experience. Everything you need to work with a smile.
Imagicle UCX Cloud Suite includes a complete set of UC apps into a single suite. Best in class Call Recording, Attendant Console, Advanced Queueing and Auto Attendant, Call Analytics, Contact Manager, Digital Fax, and Hotel Services.
All the apps can be managed through a single pane of glass, while users can access them from IP phones, Cisco Webex, Cisco Jabber desktop-mobile clients, browsers, and mobile devices.
The apps are available à la carte, per single, or bunch of users/channels, powered by dedicated elastic resources with unlimited data retention.
By the way, did you have to switch to smart working too? Well, then Imagicle UCX Cloud Suite is definitely what you want. All your apps will be just a click away, making your job as efficient and smooth as ever, wherever you are. You will be able to manage incoming calls, monitor costs and resource allocation, find a contact within seconds, send a fax and much more from the comfort of your desk without reducing the quality of your communications and collaborations.
Looks the same, but it’s very, very different.
Imagicle UCX Cloud Suite is hosted and operated by Imagicle on a dedicated, secure, and reliable instance available for every GEO based on AWS Data Centers.
This topic needs some more insights.
Nowadays, ISVs are talking about the Cloud. All of them have a cloud offer based on some of the leading cloud providers. But it’s easy to mistake an actual private cloud solution with a simple“off-prem” solution, limited to“server virtualization” on AWS.
As Imagicle, we have been starting our investment in the Cloud more than 3 years ago. We launched a series of value-added cloud services available for on-prem and hosted customers, like Cloud Licensing and Proactive Support.
Above all, we have created a DevOps team dedicated to developing and managing Imagicle UCX Cloud Suite that allowed us to optimize and fully automate operations on the Imagicle Cloud, granting the setup of a new customer instance, including HA, in a few minutes.
SW updates/upgrades are also automated and can easily manage hundreds of instances per day. Moreover, we’re strongly investing in native cloud technologies aimed at improving lifecycle, automation, network interconnection, and, bottom line, customer experience.
Perfect match with Cisco UCM Cloud.
Imagicle UCX Cloud Suite offers different ways to connect customers to their private instances flexibly and securely, both through partner connection and customer connection.
In the first case, the partner aggregates customer access to the Imagicle Cloud via Equinix, VPN or SD-WAN. In the second case, the customer has direct access to the Imagicle Cloud via Equinix, VPN, or SD-WAN.
So, for a Cisco customer running Cisco Meraki or Viptela SD-WAN, connecting to their Imagicle UCX Cloud Suite instance will be just a matter of extending their network with another site, thanks to the Imagicle native support of SD-WAN termination.
There’s no need for premise satellite or equipment. We’re talking about a full cloud solution with state of the art peering connectivity: an exclusive offer in the market, to cover all the UC Apps (Attendant Console with Advanced queueing and Auto Attendant, Call Recording, Call Analytics, Contact Manager, Digital Fax) from a single Suite, with a single peering.