Track all your Webex Calling calls.

Fully integrated with Webex Calling Multi-Tenant and Dedicated Instance, Call Analytics enhances the native control Hub built-in reporting tool with more than 50 reports on telephone traffic and costs.

Extend your Control Hub built-in reporting tool.

Full Cisco compatibility.

Call Analytics integrates not only with Webex Calling, but also with other Cisco platforms, even in hybrid environments and regardless of your PSTN, facilitating migrations and supporting your call reporting needs every step of the way.

+50 customizable reports.

Real-time reports for all calls covering all about telephone traffic and costs, with multi-level aggregation, advanced filters, and more. Directly accessible from your UCX Platform web portal and immediately schedulable via email.

Monitor Hunt Group performances.

Monitor Cisco Hunt Groups and agents' KPIs, such as the number of handled, missed and answered calls, average waiting time and duration, and total duration.

Designed for supervisors.

Supervisors can set up a dashboard with fully customizable content, type, and number of reports, schedule alarms for specific events like calls outside working hours, delegate reports, and more.

Interpreted and easy to read data.

You don’t need to be a data analyst to interpret call data: all raw CDRs are translated into a simple, easy to read form, with data retention policy configurable for up to 5 years.

Data Access: you decide!

Multi-level access to reports according to users’ role: administrator, standard user, supervisor. You decide who can access what!

Full Cisco compatibility.

Call Analytics integrates not only with Webex Calling, but also with other Cisco platforms, even in hybrid environments and regardless of your PSTN, facilitating migrations and supporting your call reporting needs every step of the way.

+50 customizable reports.

Real-time reports for all calls covering all about telephone traffic and costs, with multi-level aggregation, advanced filters, and more. Directly accessible from your UCX Platform web portal and immediately schedulable via email.

Monitor Hunt Group performances.

Monitor Cisco Hunt Groups and agents' KPIs, such as the number of handled, missed and answered calls, average waiting time and duration, and total duration.

Designed for supervisors.

Supervisors can set up a dashboard with fully customizable content, type, and number of reports, schedule alarms for specific events like calls outside working hours, delegate reports, and more.

Interpreted and easy to read data.

You don’t need to be a data analyst to interpret call data: all raw CDRs are translated into a simple, easy to read form, with data retention policy configurable for up to 5 years.

Data Access: you decide!

Multi-level access to reports according to users’ role: administrator, standard user, supervisor. You decide who can access what!

Get the quick brochure
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We'll guide you through the benefits of Call Analytics.
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Resources.

  • Products Blog

    The best AI Virtual Receptionist for your Webex Calling

    The best AI Virtual Receptionist for your Webex Calling
    Webex Calling is a powerful platform, and we're offering you the easiest way to further empower it with the best AI virtual receptionist for the case.
  • Products Blog

    50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant

    50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
    Discover the brand new Call Analytics for Webex Calling Multi-Tenant.
  • DownloadDownload
    Brochure Blog

    Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.

    Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.
    • All resources

    From the ImagicleBeat blog.

  • Products Blog

    50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant

    50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
    Discover the brand new Call Analytics for Webex Calling Multi-Tenant.
  • Products Blog

    Call Analytics: boost your Customer Services with Hunt Groups reports.

    Call Analytics: boost your Customer Services with Hunt Groups reports.
    Ready to boost your Customer Service? The reports on Hunt Groups for Call Analytics will get the job done.
  • Products Blog

    Voice Recording Solutions in 2026: Is Imagicle the One for You?

    Voice Recording Solutions in 2026: Is Imagicle the One for You?
    Discover why modern voice recording solutions must go beyond storage and learn how Imagicle delivers secure, compliant call recording with AI analytics.
    • Discover the blog

    Dedicated webinars.

    • EN WatchWatch
      WEBINAR - Release
      30’
      AI Virtual Receptionist with new Appointment Booking and Generative AI Voices. (EMEAR session)
      Discover the latest features of the Imagicle AI Virtual Receptionist: now powered with AI-generative Voices, Real-Time Appointment Booking and an exclusive look at what’s coming next!
    • EN WatchWatch
      WEBINAR - Sales Lab
      45’
      AI for Cisco Calling, made easy.
      Join us for this exclusive webinar to discover how Imagicle AI solutions makes it simple to enhance your Cisco Calling experience with AI Agents & Receptionist, AI Voice Analytics and even more coming soon.
    • EN WatchWatch
      WEBINAR - Sales Lab
      1:00’
      AI powered Customer Service: benefits, impact and value for your business. 
      AI is transforming customer service, enabling faster responses, smarter problem-solving, and seamless customer journeys. In this interactive workshop, we’ll explore the complete journey of AI in customer service — from understanding why automation matters to seeing the tangible outcomes it can deliver for your business.
  • EN WatchWatch
    WEBINAR - Release
    30’
    AI Virtual Receptionist with new Appointment Booking and Generative AI Voices. (EMEAR session)
    Discover the latest features of the Imagicle AI Virtual Receptionist: now powered with AI-generative Voices, Real-Time Appointment Booking and an exclusive look at what’s coming next!
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    AI for Cisco Calling, made easy.
    Join us for this exclusive webinar to discover how Imagicle AI solutions makes it simple to enhance your Cisco Calling experience with AI Agents & Receptionist, AI Voice Analytics and even more coming soon.
  • EN WatchWatch
    WEBINAR - Sales Lab
    1:00’
    AI powered Customer Service: benefits, impact and value for your business. 
    AI is transforming customer service, enabling faster responses, smarter problem-solving, and seamless customer journeys. In this interactive workshop, we’ll explore the complete journey of AI in customer service — from understanding why automation matters to seeing the tangible outcomes it can deliver for your business.
    • See all webinars

    Let's find out more!

  • DownloadDownload
    Security Blog

    Compliance Recording in 2026: a complete guide

    Compliance Recording in 2026: a complete guide
    Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.
  • DownloadDownload
    Brochure Blog

    AI Customer Service done right: automation to empower humans

    AI Customer Service done right: automation to empower humans
    Why AI is becoming essential in customer service and how businesses can adopt it ethically and effectively.
  • Products Blog

    Voice Recording Solutions in 2026: Is Imagicle the One for You?

    Voice Recording Solutions in 2026: Is Imagicle the One for You?
    Discover why modern voice recording solutions must go beyond storage and learn how Imagicle delivers secure, compliant call recording with AI analytics.

    • Book your free demo.

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