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Attendant Console
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Voice Analytics
Contact Manager
Call Analytics
Digital Fax
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Advanced Services
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Imagicle for Webex Calling – Virtual Roadshow
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Telephone answering service: 5 tips to boost customer satisfaction
Customers expect a high quality telephone answering service driven by a friendly voice on the other hand of the line. But how to optimize it?
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Web chat: 5 tips to boost your customer support
5 simple to dos that you can follow to empower your customer support through web chat.
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Spring Release 2023: a breath of fresh news for your favorite Calling Platforms.
Spring release 2023 brought amazing new integrations to your favorite calling platforms. Discover them all!
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Winter Release 2023. From UC to UCX, next-level experience.
The news of Winter Release 2023 will revolutionize your eXperience all-around. Discover them all!
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Imagicle Screen Recording. Your ally to enhance customer eXperience.
Discover the new Imagicle Screen Recording, the Call Recording add-on that records agents’ on-screen activities during calls
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Voice Analytics: tags and groups for better performance auditing.
Voice Analytics has new tools to improve the organization of transcriptions: tags and groups.
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Imagicle webinars. All the knowledge you need at your fingertips.
Discover how we use webinars to keep customers and partners informed, updated, and engaged.
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Voice Analytics. Enriched with brand-new widgets and alarms.
Our Voice Analytics is enriched with new, fantastic features for supervisors. Discover them all!
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Call Analytics for Microsoft Teams. An even more powerful integration.
Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.
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Conversational AI. The future of customer service is here.
Market trends, the value of voice, and use cases to unravel the power of Imagicle Conversational AI.
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Imagicle Spring Release 2022. Empowered integrations in the Cloud.
It’s Spring Time and it’s also Cloud time: new integrations for Webex Calling, a dashboard for Voice Analytics, and... find out!
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Voice Analytics. Understanding agent performance.
Discover the new Voice Analytics dashboard to enhance awareness and strategic use of data for supervisors.
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Webex Single Sign-On for Imagicle apps. Simplified access, increased security.
With Spring '22, all Imagicle apps will be accessible through Webex's Single Sign-On. Find out how this make your life easier.
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Imagicle UCX Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.
As of Feb 3, Imagicle UCX Cloud Suite will be officially available on Cisco GPL S+. Find out how this makes your life easier.
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Winter Release 2022. Secure, integrated, Cloudy new features.
Winter Release 2022 is available!. As always, the innovations are many and merry: navigate through them here!
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Top security, new reporting features, enhanced integrations.
From easier connectivity, through improved security, all the way to the enhanced web interface of Call Recording.
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Pick up to 10 time zones for your Call Analytics reports.
Clearer data analysis of call traffic, especially for organizations with (home) offices all over the world.
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Advanced Queueing. Increased performance and unlimited scalability.
How did we reach unlimited scalability for our Advanced Queueing solution? Click here to find out.
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