Release

  • Products Blog
    Voice Analytics: tags and groups for better performance auditing.
    Voice Analytics has new tools to improve the organization of transcriptions: tags and groups.
  • Products Blog
    Imagicle webinars. All the knowledge you need at your fingertips.
    Discover how we use webinars to keep customers and partners informed, updated, and engaged.
  • Products Blog
    Voice Analytics. Enriched with brand-new widgets and alarms.
    Our Voice Analytics is enriched with new, fantastic features for supervisors. Discover them all!
  • Products Blog
    Call Analytics for Microsoft Teams. An even more powerful integration.
    Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.
  • Products Blog
    Conversational AI. The future of customer service is here.
    Market trends, the value of voice, and use cases to unravel the power of Imagicle Conversational AI.
  • Release Blog
    Imagicle Spring Release 2022. Empowered integrations in the Cloud.
    It’s Spring Time and it’s also Cloud time: new integrations for Webex Calling, a dashboard for Voice Analytics, and... find out!
  • Release Blog
    Voice Analytics. Understanding agent performance.
    Discover the new Voice Analytics dashboard to enhance awareness and strategic use of data for supervisors.
  • Release Blog
    Webex Single Sign-On for Imagicle apps. Simplified access, increased security.
    With Spring '22, all Imagicle apps will be accessible through Webex's Single Sign-On. Find out how this make your life easier.
  • Products Blog
    Imagicle UCX Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.
    As of Feb 3, Imagicle UCX Cloud Suite will be officially available on Cisco GPL S+. Find out how this makes your life easier.
  • Release Blog
    Winter Release 2022. Secure, integrated, Cloudy new features.
    Winter Release 2022 is available!. As always, the innovations are many and merry: navigate through them here!
  • Release Blog
    Top security, new reporting features, enhanced integrations.
    From easier connectivity, through improved security, all the way to the enhanced web interface of Call Recording.
  • Products Blog
    Pick up to 10 time zones for your Call Analytics reports.
    Clearer data analysis of call traffic, especially for organizations with (home) offices all over the world.
  • Products Blog
    Advanced Queueing. Increased performance and unlimited scalability.
    How did we reach unlimited scalability for our Advanced Queueing solution? Click here to find out.
  • Products Blog
    Call Analytics: 2 new reports to make devices’ adoption effective.
    Two brand new reports that will give you accurate insights about the usage of devices across your company, to optimize costs and resources.
  • Release Blog
    OAuth 2.0 support: Microsoft 365 native integration.
    Discover OAuth 2.0, its benefits in terms of security and simplicity, and its use cases within the Imagicle UCX Suite.
  • Products Blog
    The best of Winter Release 2021: cloud, security, integrations.
    UCX Cloud Suite, Call Analytics with Hunt Groups, Integrations, and more… Prepare to be amazed by Winter 2021.
  • Products Blog
    Call Analytics: boost your Customer Services with Hunt Groups reports.
    Ready to boost your Customer Service? The reports on Hunt Groups for Call Analytics will get the job done.
  • Products Blog
    Your Imagicle Attendant Console gets safer than ever.
    The safety you are looking for is just a click away: brand new TLS certificates for your Attendant Console.
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