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Voice Analytics. Enriched with brand-new widgets and alarms.
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Products Blog
Voice Analytics. Enriched with brand-new widgets and alarms.
Our Voice Analytics is enriched with new, fantastic features for supervisors. Discover them all!
Products Blog
Call Analytics for Microsoft Teams. An even more powerful integration.
Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.
Products Blog
Conversational AI. The future of customer service is here.
Discover the new Voice Analytics dashboard to enhance awareness and strategic use of data for supervisors.
Release Blog
Imagicle Spring Release 2022. Empowered integrations in the Cloud.
It’s Spring Time and it’s also Cloud time: new integrations for Webex Calling, a dashboard for Voice Analytics, and... find out!
Release Blog
Voice Analytics. Understanding agent performance.
Discover the new Voice Analytics dashboard to enhance awareness and strategic use of data for supervisors.
Release Blog
Webex Single Sign-On for Imagicle apps. Simplified access, increased security.
With Spring '22, all Imagicle apps will be accessible through Webex's Single Sign-On. Find out how this make your life easier.
Products Blog
Imagicle UC Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.
As of Feb 3, Imagicle UC Cloud Suite will be officially available on Cisco GPL S+. Find out how this makes your life easier.
Release Blog
Winter Release 2022. Secure, integrated, Cloudy new features.
Winter Release 2022 is available!. As always, the innovations are many and merry: navigate through them here!
Release Blog
Top security, new reporting features, enhanced integrations.
From easier connectivity, through improved security, all the way to the enhanced web interface of Call Recording.
Products Blog
Pick up to 10 time zones for your Call Analytics reports.
Clearer data analysis of call traffic, especially for organizations with (home) offices all over the world.
Products Blog
Advanced Queueing. Increased performance and unlimited scalability.
How did we reach unlimited scalability for our Advanced Queueing solution? Click here to find out.
Products Blog
Call Analytics: 2 new reports to make devices’ adoption effective.
Two brand new reports that will give you accurate insights about the usage of devices across your company, to optimize costs and resources.
Release Blog
OAuth 2.0 support: Microsoft 365 native integration.
Discover OAuth 2.0, its benefits in terms of security and simplicity, and its use cases within the Imagicle UC Suite.
Products Blog
The best of Winter Release 2021: cloud, security, integrations.
UC Cloud Suite, Call Analytics with Hunt Groups, Integrations, and more… Prepare to be amazed by Winter 2021.
Products Blog
Call Analytics: boost your Customer Services with Hunt Groups reports.
Ready to boost your Customer Service? The reports on Hunt Groups for Call Analytics will get the job done.
Products Blog
Your Imagicle Attendant Console gets safer than ever.
The safety you are looking for is just a click away: brand new TLS certificates for your Attendant Console.
Products Blog
Hello! My name is Imagicle UC Suite. Nice to meet you.
The name of your favorite UC Suite isn't the only thing that changes: discover the new Imagicle UC Suite in 3 flavors: Cloud, On-Prem, and Hosted; the integrations area and the new homepage.
Release Blog
The best of Imagicle Summer Release 2020. FREE HANDBOOK.
A short collection of blog posts about the latest news included in the Imagicle Summer Release 2020, ready to be enjoyed in a compact, interactive handbook.