Release

Products Blog

Voice Analytics: tags and groups for better performance auditing.

Voice Analytics has new tools to improve the organization of transcriptions: tags and groups.

Products Blog

Imagicle webinars. All the knowledge you need at your fingertips.

Discover how we use webinars to keep customers and partners informed, updated, and engaged.

Products Blog

Voice Analytics. Enriched with brand-new widgets and alarms.

Our Voice Analytics is enriched with new, fantastic features for supervisors. Discover them all!

Products Blog

Call Analytics for Microsoft Teams. An even more powerful integration.

Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.

Products Blog

Conversational AI. The future of customer service is here.

Market trends, the value of voice, and use cases to unravel the power of Imagicle Conversational AI.

Release Blog

Imagicle Spring Release 2022. Empowered integrations in the Cloud.

It’s Spring Time and it’s also Cloud time: new integrations for Webex Calling, a dashboard for Voice Analytics, and... find out!

Release Blog

Voice Analytics. Understanding agent performance.

Discover the new Voice Analytics dashboard to enhance awareness and strategic use of data for supervisors.

Release Blog

Webex Single Sign-On for Imagicle apps. Simplified access, increased security.

With Spring '22, all Imagicle apps will be accessible through Webex's Single Sign-On. Find out how this make your life easier.

Products Blog

Imagicle UCX Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.

As of Feb 3, Imagicle UCX Cloud Suite will be officially available on Cisco GPL S+. Find out how this makes your life easier.

Release Blog

Winter Release 2022. Secure, integrated, Cloudy new features.

Winter Release 2022 is available!. As always, the innovations are many and merry: navigate through them here!

Release Blog

Top security, new reporting features, enhanced integrations.

From easier connectivity, through improved security, all the way to the enhanced web interface of Call Recording.

Products Blog

Pick up to 10 time zones for your Call Analytics reports.

Clearer data analysis of call traffic, especially for organizations with (home) offices all over the world.

Products Blog

Advanced Queueing. Increased performance and unlimited scalability.

How did we reach unlimited scalability for our Advanced Queueing solution? Click here to find out.

Products Blog

Call Analytics: 2 new reports to make devices’ adoption effective.

Two brand new reports that will give you accurate insights about the usage of devices across your company, to optimize costs and resources.

Release Blog

OAuth 2.0 support: Microsoft 365 native integration.

Discover OAuth 2.0, its benefits in terms of security and simplicity, and its use cases within the Imagicle UCX Suite.

Products Blog

The best of Winter Release 2021: cloud, security, integrations.

UCX Cloud Suite, Call Analytics with Hunt Groups, Integrations, and more… Prepare to be amazed by Winter 2021.

Products Blog

Call Analytics: boost your Customer Services with Hunt Groups reports.

Ready to boost your Customer Service? The reports on Hunt Groups for Call Analytics will get the job done.

Products Blog

Your Imagicle Attendant Console gets safer than ever.

The safety you are looking for is just a click away: brand new TLS certificates for your Attendant Console.