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Overview
Apps
TECH SPECS
The Imagicle ApplicationSuite Cross Platform offers an all in one suite of must-have applications empowering the Unified Communications for enterprises and small-medium businesses.
It is compatible with the most used platforms in the market and it addresses the needs of organizations from any vertical.
The Imagicle ApplicationSuite Cross Platform provides a complete set of UC applications, thus granting an awesome, easy experience to all users, anywhere.
One Suite, One Virtual Machine, One Deployment, One Support.
Accounting & Billing
The most advanced solution for monitoring telephone traffic.
Budget Control
Smartly assigns a budget to the calls, alerts via e-mail and locks the phone.
IP Fax Server
The IP Fax server that enhances your savings and your productivity.
Attendant
Console
The operator console software solution that simplifies telephone traffic handling.
Desktop CTI
The CTI client-server software that enhances the use of your phone.
Advanced
Queueing
The ultimate queue management solution for handling, dispatching and monitoring incoming phone calls.
Auto
Add to your system all the auto attendant features you need.
Directory Caller ID
Synchronize company contacts for fast searches, click to call, Caller ID.
Hospitality
Services
An easy management system integrated with your switchboard.
Mobile
Access on your app everywhere from your device. For AppStore and Google Play.
Care
All the support you need is already inside.
You can purchase the full suite bundle or a single product and always try the other ones for free for 30 days. Start using them in production whenever you need. As easy as activating a license.
One Suite grants you great savings with a single installation-deployment, but you'll love also how affordable it is for your company, either you need to serve 25 users or 25.000.
You can count on our technical support and software maintenance program that will assist you in any situation. Imagicle Care services are included in every purchase and you'll love them.
On-premise, Hosted or in the cloud. With the Imagicle Virtual Appliance it's ready for any virtualization environment.
Each user can choose among 6 languages, while operators and agents can use their app in 8 languages.
The Suite provides full application reliability, granting services also over WAN for Disaster Recovery.
One Suite means saving time and hard dollars, as operations can be reduced at their minimum: i.e. users can automatically synchronize with Microsoft Active Directory and are shared among all the apps.
Administrators can simply manage all the applications from an easy-to-use web interface, coherent for all the services and with advanced email alarms and SNMP traps, they can integrate their network monitoring solutions for their peace of mind.
3 seasonal releases each year, based on your suggestions, grant you the best of breed collaboration tools.
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Features
Certifications
Documents
APPS INCLUDED
9
Attendant Console
Advanced Queueing
Auto Attendant
Directory & Caller ID
Mobile Apps
Supported Platforms
Avaya-Nortel, Mitel-Aastra-Ericsson, Alcatel-Lucent, Broadsoft, Nec-Philips, Siemens and more. Referer to each app datasheet for complete details.
Scalability
Up to 25,000 users (more on project basis)
Provisioning
Manual or automatic from Microsoft AD, LDAP/OpenLDAP systems and CSV files.
High availability
Yes
System alarms
Yes, via e-mail and SNMP
Security
https, secure SMTP/IMAP/POP3
Server OS
Microsoft Windows Server
2012-2008
Database
Microsoft SQL Server Express 2008 R2 is included for free. Any commercial version of Microsoft SQL Server rel. 2005-2008-2012 is also supported (Not included)
Presence Integration
Yes, with SIP Based Presence Server and Microsoft Lync
IM integration
No
Mail server integration
MS Exchange, Lotus Domino, IMAP, SMTP, POP3, GOOGLE, OFFICE 365
Virtualization
Yes, with VMware, Citrix, Microsoft HyperV
Globalized Dialing Plan (E.164) support
Multi-tenant / shared instance support
Multi cluster support
8
4
ACD
via SNMP traps, e-mail
Yes, with SIP Based Presence Server or Microsoft Lync
manual, file or MS ActiveDirectory
The Imagicle ApplicationSuite Cross Platform is being used by companies all over the world.
Sometimes it has been validated with official certifications-vendor's lab testing, Others, as it relies on standard protocols and our huge experience, the interoperability has been directly validated on the field with System Integrators and Customers.
Find out how to deploy your Imagicle apps in your environment.
Imagicle apps usually don't require any training, but you can enjoy our guides.
Quick starting videos to use Imagicle Applications at their best.
Find out some answers to frequent questions and some useful solutions.
GET THEM