The most suitable solution for medium and large enterprises
|
|
Powerful and flexible
|
Blue’s Enterprise 4 is the most advanced solution for monitoring and analysing the telephone traffic of medium and large enterprises.
Thanks to an easy and ready to use web interface and unique tools for the integration with company applications and databases, Blue’s Enterprise 4 improves your savings and your efficiency in a brand new way. |
|
Multi-carrier, multi-site, multi-PBX vendor, multi-Country, multi-currency and multi-time zone, Blue’s Enterprise 4 can cope with any need and also supports a network of different telephone systems, offering a centralised monitoring.
Blue’s Enterprise 4 is the best solution for single office and for enterprises from just a few extensions to an unlimited number of extensions and offices. |
|
Total control via web and e-mail
|
|
Integrates with your applications
|
Blue’s Enterprise 4 analyses outgoing, incoming and internal calls (if provided by your telephone system), thanks to preconfigured and ready to use reports and monitors that can be further customised using filters and groupings.
Blue’s Enterprise 4 does not require any software to be installed on your PC. You can simply use your browser and you will be able to easily access your company calls, according to your role, through the Blue’s Enterprise 4 brand new web interface.
Furthermore, Blue’s Enterprise 4 makes your life easier. You can receive statistics via E-mail in PDF or MS-Excel format with the desired recurrence with no effort at all.
|
|
Blue’s Enterprise 4 integrates with any application you run in your company.
Thanks to web services allowing you to consult data in XML format, you can access monitors and statistics of your telephone traffic directly via the Web, Intranet, your CRM or any other familiar application.
Fast and reliable
Blue’s Enterprise 4 uses MS-SQL Server database to store your telephone traffic data, thus offering top security and performance even if you store millions of calls. Supports any MS-SQL Server 2005-2008 version. In case you do not own a commercial licence, Blue’s Enterprise 4 can install and automatically configure MS-SQL Server 2005 Express free version.
|
|
Stop frauds and save with real time alarms
|
|
Easy to manage
|
Blue’s Enterprise 4 monitors the situation while you can concentrate on your work. Thanks to scheduled alarms, should an undesired event occur you are immediately notified with an e-mail message.
For example, an email can be immediately generated to alert you regarding calls outside working hours, if the expense budget is exceeded, if you missed calls or in case of calls to premium numbers are made
|
|
Thanks to the new web interface, Blue’s Enterprise 4 offers the main application administration tools for your frequent operations such as report, user profile and extension management, as well as windows services and application status monitor.
Furthermore, thanks to a dedicated application on your server, you will be able to use advanced tools for the configuration of your network, tariffs, company database connections, extension synchronisation, user importation, etc.
|
|
Integrates with phonebooks and databases
|
|
Calculate call costs with any telco operator
|
|
Blue’s Enterprise 4 enhances your call accounting documentation with the name of your contact party details you stored in your company phonebook or database.
You reports will be even easier to consult and also your call details will be extremely useful.
|
|
Blue’s Enterprise 4 calculates the cost of your telephone calls even if you use different operators at the same time.
You can easily manage and customise any tariff rate, both time or pulse based, and calculate the costs of your LCR system according to complex routing based on duration/line/number/access code.
|
|
Trend analysis: know before it happens
|
|
Time trend group analysis
|
| Grouped trend analysis shows a chart and cost information as well as duration, missed calls and ring-time duration in a selected period of time. Time scale suits the selected period automatically. |
|
This statistic reports time trend charts and data, filtered for the selected period and time scale. |
|
Integrates user with Microsoft Active Directory
|
|
Windows 2008 32 bit fully supported
|
| You can import and synchronize users and properties directly from the Company Active Directory so that such data is always available and up-to-date. Configuration and maintenance are easier, faster and smarter and completely integrated in an Enterprise environment. |
|
The compatibility list has been updated with the fully supported Windows 2008 32-bit, as recent applications are by default more and more based on physical and virtual servers with Windows Server operating systems. |
|
General characteristics
|
|
|
- web based reports and analysis monitors
- unlimited extension management
- centralised management of a telephone system network even with different PBX brands, with an unlimited number of offices
- guided configuration for an easy and quick installation
- multilevel profile and password management
- automatic update via the Internet thanks to Blue’s Live Update
- server connection via serial port or TCP-IP for a real time call logging and telephone traffic monitor
- dedicated storage buffer, Blue’s IP Buffer – optional, providing 8 MB RAM storing about 50.000 calls
- available in 5 languages ITA-ENG-DEU-FRA-ESP
|
|
-
preconfigured report on topic basis (general, costs, cost centres, departments, groups), charts and tables included
-
incoming, outgoing and internal call logging
-
reports can be further customised thanks to basic and advanced filters thus displaying the required information
-
grouped multilevel call reports
-
company logo can be customised and printed on the reports
-
personal and public report management, preloaded standard reports
-
send reports can per e-mail
-
export reports in different formats (PDF, XLS)
-
schedule reports per E-mail with the desired recurrence
|
| Alarms |
|
Telephone tariff management
|
- telephone traffic alarm notification management with customised conditions and filters on outgoing telephone traffic, extensions, call cost, missed and international calls
- alarms can be E-mail to multiple recipients simultaneously, recurrence can be freely customised
|
|
-
telephone tariff management. Tariff customisation thanks to a dedicated tool (Windows interface)
-
Common tariff importation tool via the Internet
-
Call cost time or pulse based multicarrier tariffs. Costs calculated on complex LCR profiles according to line-day and week-time
|
|
|
|
Dashboard
|
-
extension importation and synchronisation via generic ActiveDirectory, LDAP, DB
-
automatic installation of Microsoft® SQL Server 2005 Express
-
automatic installation of Microsoft® Internet Information Server
-
table view data for maintenance and other advanced operations. SQL query panel directly vie web interface
-
application component management and monitor
-
monitor manager with single application status details
-
logs are managed individually according to each component
-
advanced database query management
-
call recalculation
-
PIN and account code management
-
network archive sharing for a centralised data management
-
centralised company telephone book
-
swing: automatic association tool of the name in your phone book and the called\called number in every report
|
|
|
| * |
Virtualization tested on VMware |
| ** |
StoneFax - 100 KB for each fax to be archived in case this option is activated
SSAM - average of 3 MB for each extension message
Billy Blue’s 4/Blue's Enterprise 4 – 2,5 GB each million calls
|
| *** |
As of 2011.6 all the imagicle applications support 64 bit MS Windows Server OS.
If you are planning to use TAPI based applications (as Blues' Attendant), please verify your PBX TAPI driver does support 64 bit OS. If not supported we recommend to use a 32 bit OS or check with our sales team how implementing your solution as some workarounds are available.
Ex: Cisco UCM does NOT support 64 bit TAPI driver until version 8.5. |
Platforms listed in the following table have been verified for operating with the product. Imagicle solutions are based on technological stardards and therefore candidate to operate with many of the most used systems present on the market. Should your system not be listed, please contact our technical department to verify the interoperability.
Support & Software Maintenance included
Every Imagicle product includes ImagicleCare Basic, software maintenance and best effort technical support service from a team of specialists ready to listen to you in 5 different languages (Italian, English, German, French and Spanish).
ImagicleCare Basic includes services granting a post-installation support for the first 12 or 36 months starting from the date of the first registration.
|
Period included
|
Product
|
|
12 months
|
all the Imagicle products excluded those listed below
|
|
36 months
|
-
Blue's Professional
-
Blue's Hotel Pro
-
Blue's One CTI TAPI
-
Blue's Voice Memory
|
After this initial free period, you need to subscribe a support plan for a continuous maintenance and support of our product.
If you are longing for a more advanced support service, with predetermined and guaranteed response time and complete upgrades to the minor and major future software releases, you can subscribe to ImagicleCare Gold support & maintenance program. Learn more...
Support for all trial versions
Imagicle support is also granted during the 30 day evaluation period for every application and includes all ImagicleCare Basic services.
Warrant and support on hardware products
All Imagicle hardware products are covered by a 12 month warranty.
Hardware products include technical support service provided by the ImagicleCare Basic plan. In case of fault during the warranty period, immediately contact the technical support department. After the fault is determined, the device return can be authorised for repair or replacement that will be carried out free of charge except for shipping costs that will be charged to the client. Should a found fault not be covered by warranty, we shall notify the repair costs to the client, before repairing the device. This same procedures applies in case of expired warranty.
ImagicleCare Gold plan subscription does not modify above described warranty and support conditions covering hardware products.
In order to proceed to download you have to login with your account.
If you have not an account press Register button to get a new one.
Choose a software from the list below
In the following tables you find all the items you may need: Standard Products, Product Bundles, Optional modules, Expansions and Upgrades.
In order to see the prices you need to be a registered reseller, distributor or Imagicle Partner.
Click here to enter your password or here to apply to became an Imagicle Partner.
You may consider to buy a special Product Bundle instead of a Standard Product to obtain a better solution at a dramatically convenient price.
You require an Expansion license in order to extend your standard license for example up to the number of extensions monitored with your accounting and billing software, or to expand the number of channels for you IP Fax server.
You require an Upgrade license in order to upgrade to the new version of your product. If your product is covered by an Imagicle Care Gold Plan the upgrades are free of charge for you.
|
|