Imagicle apps, always a season ahead.

The latest Imagicle Release is available!
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Always better.

We invest every day in developing new apps and improving the ones you are already using. We want to provide you a continuously growing set of functionalities and best-in-class performances and reliability. Thus we will be concentrating the new releases on fixed periods of each year, for you to plan your upgrades and to know in advance what is coming out. Moreover, we constantly work with vendors and partners to verify the compatibility with the newest platforms and operating system. You can be even more confident in upgrading your unified communications system as the Imagicle applications will just work with it.

Always better.

We invest every day in developing new apps and improving the ones you are already using. We want to provide you a continuously growing set of functionalities and best-in-class performances and reliability. Thus we will be concentrating the new releases on fixed periods of each year, for you to plan your upgrades and to know in advance what is coming out. Moreover, we constantly work with vendors and partners to verify the compatibility with the newest platforms and operating system. You can be even more confident in upgrading your unified communications system as the Imagicle applications will just work with it.

Imagicle Roadmap.

Coming Next
This roadmap offers a preview of what we’re working on and where Imagicle is heading next. The features shown are coming in the next future and reflect our current vision and priorities.

While we’re excited about what’s ahead, details and timing may evolve along the way. The roadmap is shared to keep you informed and inspired, but it doesn’t represent a formal commitment to deliver specific features in a given release.

We’ll continue to refine our plans based on customer feedback, innovation, and real-world needs, always with the goal of delivering the best possible experience.
Product
Feature
ETA
Contact Center
Brand new client
A brand new lightweight web client for contact centers that boosts agent productivity without call control. It delivers customer context and workflows while telephony stays on your existing phone
    Spring-Summer ’26
Contact Center
Contact card
A brand-new contact card embedded in the Imagicle client, providing instant access to contact details and contextual information for active and queued calls.
    Spring ’26
Attendant Console
Contact card
A brand-new contact card embedded in the Imagicle client, providing instant access to contact details and contextual information for active and queued calls.
    Spring ’26
Contact Center
Callback
Callers can request an automatic callback while waiting in queue.
    Summer ’26
Attendant Console
Callback
Callers can request an automatic callback while waiting in queue.
    Summer ’26
Contact Center
Missed Calls
Agents can easily monitor calls they missed from their queues.
    Summer ’26
Attendant Console
Missed Calls
Agents can easily monitor calls they missed from their queues.
    Summer ’26
Contact Center
Park Notes
Preserve call notes even when parking and unparking calls on Webex Calling Multi-Tenant.
    Spring ’26
Attendant Console
Park Notes
Preserve call notes even when parking and unparking calls on Webex Calling Multi-Tenant.
    Spring ’26
Digital Fax
New engine for higher scalability and performance
A completely redesigned fax engine to deliver improved scalability, reliability, and overall performance.
    Summer ’26
Microsoft Teams
Contact Center, Attendant Console, Virtual Receptionist
Unify integration
Unlock advanced calling automation by integrating Imagicle solutions with Unify, extending ACS calling automation across platforms.
    Summer ’26
AI Analytics
Brand new AI Analytics
A next-generation analytics engine powered by AI to deliver deeper insights, smarter reporting, and actionable intelligence.
    Spring-Summer ’26
AI Compliance Recording
Manual Agent Scoring
Enable supervisors to manually evaluate and score agent interactions to support quality monitoring and coaching.
    Spring ’26
AI Compliance Recording
PII Redaction
Automatically detect and redact sensitive information in call recordings to enhance compliance and data protection.
    Spring-Summer ’26
AI Compliance Recording
Call summarization and categorization
AI-generated call summaries and automatic categorization to speed up reviews and improve operational insights.
    Spring-Summer ’26
AI Compliance Recording
Automated Agent Scoring
AI-driven agent performance evaluation to deliver consistent and scalable quality scoring.
    H2 ‘26
AI Compliance Recording
Support for Teams Queue recording
Native support for recording Microsoft Teams queues, extending recording capabilities.
    Spring ’26
AI Compliance Recording
Support for Webex Calling customer assist queues recording
Recording support for Webex Calling Customer Assist queues to extend quality monitoring across channels.
    Spring ’26
AI Virtual Receptionist
AskKB with streaming
Faster and more natural FAQ responses thanks to real-time streaming from the knowledge base.
    Summer ’26
AI Virtual Receptionist
Prompt based agent definition
Define virtual receptionist behavior using prompts and deploy fully self-managed call flows.
    Spring ’26
AI Virtual Receptionist
Generic MCP support
Extended interoperability with generic MCPs to enable flexible and scalable autonomous virtual receptionist scenarios.
    Spring-Summer ’26
UCX Suite
SIEM integration for Audit
Send UCX Suite audit events in real time to external SIEM and syslog systems for enhanced security monitoring.
    Spring ’26
UCX Suite
Windows 2025 support
Full compatibility with Windows Server 2025 to ensure long-term platform stability and support.
    Summer ’26
UCX Suite
SQL 2025 support up to 50GB for SQL Express
Support for SQL Server 2025, including SQL Express databases up to 50GB, to meet growing data needs.
    Spring ’26
Virtual Appliance
New version based on Windows server 2022
Updated Virtual Appliance built on Windows Server 2022, delivering improved security, performance, and reliability.
    Spring ’26
This release focuses on strengthening day-to-day operations across Call Recording, analytics, and identity/contact synchronization. It introduces a new Cloud Call Recording interface with advanced filters plus always-on coverage controls, along with Operator Connect call reporting for MS Teams. The UCX Platform expands self-service Entra ID sync and deepens Webex Calling object synchronization, while the AI Virtual Receptionist now syncs contacts from Entra ID and Webex Control Hub.
Product
Feature
For
Call Recording
Configure always-on coverage by setting the recording percentage
  • Cisco
  • MS Teams
Call Analytics
Operator Connect call reporting and analytics for MS Teams
  • MS Teams
UCX Suite
EWS dismission completed with full OAuth compatibility
  • Cisco
  • MS Teams
  • Cross Platform
Call Recording
New Cloud UI with advanced filters and improved navigation
  • Cisco
  • MS Teams
UCX Platform
Self-service Entra ID synchronization
  • Cisco
  • MS Teams
AI Virtual Receptionist
Full Webex Calling object sync (users, workspaces, virtual lines, queues, and more)
  • Cisco
AI Virtual Receptionist
Contact sync from Entra ID and Webex Control Hub
  • Cisco
  • MS Teams
  • Cross Platform
This Summer, AI takes the lead with human-like new features that improve user experience inside out. A refined Call Recording interface and improved Attendant Console follow up to make everything even more exciting.
Product
Feature
For
AI Virtual Receptionist
Appointment booking
Callers can book appointments with natural vocal interactions in agentic mode. You can set up which appointments the AI can handle and sync with your calendar through cal.com, which integrates with Outlook, Google, Apple, MS Exchange, and more.

  • Cisco
  • MS Teams
  • Cross Platform
AI Virtual Receptionist & Agents
AI Generative Voices
Leverages advanced generative AI to produce natural, expressive speech in real time. Unlike traditional text-to-speech, it mimics human tone and emotion for more lifelike voice interactions. Not available for all languages.
  • Cisco
  • MS Teams
  • Cross Platform
Call Recording
A whole new UI inside the UCX Platform
Call Recording will be incorporated into the current Voice Analytics UI to create a more cohesive user experience: users will browse, download, delete, filter recordings directly from the UCX Platform. Only for Cloud deployments.
  • Cisco
  • MS Teams
Agent & Attendant Console
Sticky Agents improvement
If an operator transfers the call to a colleague, then that colleague will automatically become the caller’s sticky agent.
  • Cisco
  • MS Teams
  • Cross Platform
Attendant Console
Voicemail transfer
If a caller looks for an unavailable colleague, the operator can transfer the call directly to their voicemail.
  • MS Teams
AI takes center stage in Imagicle Spring 2025 release! With AI Virtual Agents and Receptionist now supporting Arabic, 2x faster responses, detailed call tracking, and KB content re-indexing, conversations feel more human than ever. Seamless Webex user sync, revamped UI for Call Recording and the introduction of Sticky Agents make interactions smarter and more efficient. Dive into each news and prepare for an AI-driven season!
Product
Feature
For
UCX Platform
Cloud user synchronization for Webex
Customers synchronizing users between Webex and the UCX Platform no longer need to manually create users on the Platform, as they will now be automatically synchronized from Webex.
  • Cisco
AI Virtual Agents
Full Arabic support
In addition to English, Spanish, French, German, and Italian, the Imagicle AI Virtual Agents will be able to have human-like conversations in Arabic with high level accuracy.
  • Cisco
  • MS Teams
  • Cross Platform
AI Virtual Agents
Automatic re-index of KB contents
Automatic re-index ensures that the content of a document or source is automatically re-analyzed and reorganized to remain searchable and up-to-date, eliminating the need for manual intervention.
  • Cisco
  • MS Teams
  • Cross Platform
Agent/Attendant Console
Sticky Agents introduction
Both Attendant and Agent Console will be able to detect the agent/operator with whom customers have previously interacted and transfer calls based on this criteria.
  • Cisco
  • MS Teams
  • Cross Platform
AI Virtual Receptionist
Full Arabic support
In addition to English, Spanish, French, German, and Italian, the Imagicle AI Virtual Receptionist will be able to have human-like conversations in Arabic with high level accuracy.
  • Cisco
  • MS Teams
  • Cross Platform
AI Virtual Receptionist
2x faster replies
Virtual Receptionist will serve customers twice as fast, improving its already high speed and getting more human-like.
  • Cisco
  • MS Teams
  • Cross Platform
AI Virtual Receptionist
Edit in line of contacts and FAQs
In addition to CSV upload, Virtual Receptionist admins and users will be able to edit contacts and FAQs directly from the Virtual Receptionist UI.
  • Cisco
  • MS Teams
  • Cross Platform
AI Virtual Receptionist
Details on transfer/caller question statistics
Virtual Receptionist will be able to track which FAQs customers are asking and what happens to calls after it transfers them (successful, unsuccessful, busy contact, etc.)
  • Cisco
  • MS Teams
  • Cross Platform
With a true wave of innovation, Summer 2024 is the Imagicle release you don't want to miss. It brings together AI enhancements, a new Imagicle Cloud portal with innovated features and user experience, finer integrations with Webex and Microsoft Teams, and more.
Product
Feature
For
AI Virtual Receptionist
Initial Availability
Initial availability of the AI Virtual Receptionist, the automatic receptionist able to welcome callers 24x7, answer basic questions and transfer calls to internal users, via a conversational interactive voice agent.
  • Cisco
  • MS Teams
  • Cross Platform
UCX Platform
Initial Availability
Introducing the new Imagicle Cloud Portal, your gateway to all Imagicle Cloud Apps. This powerful platform features a robust user management module and essential self-service tools, seamlessly integrating with Cloud Calling platforms. With UCX Platform, the cutting-edge cloud-native portal, both administrators and users can effortlessly access and manage all Imagicle cloud applications.
  • Cisco
  • MS Teams
  • Cross Platform
Smartflows
Voice Virtual Agent
Virtual agent to provide bot capabilities via the voice channel, integrated with customer calling platforms supported by Imagicle. An exclusive feature to really provide real omni-channel capabilities.
  • Cisco
  • MS Teams
  • Cross Platform
Smartflows
Knowledge base for self-learning bots
Introducing a groundbreaking knowledge-based capability that allows bots to self-learn from various content formats such as PDFs, documents, text files, and site URLs/maps. This advanced feature enhances the relevance of answers using the Retrieval Augmented Generation (RAG) approach, making it a cutting-edge technology that brings the dream of self-learning virtual agents to life for customers.
  • Cisco
  • MS Teams
  • Cross Platform
Call Recording
Connector for Webex Calling built-in recording
Captures Webex Calling conversations recorded by the built-in Webex Calling recording, to provide a compliant recording with unified search and play and flexible retention features.
  • Cisco
Digital Fax
Cover pages selection from Print2Fax client
Digital Fax users can now choose which cover page to use when sending a fax through the Print2Fax client.
  • Cisco
  • MS Teams
  • Cross Platform
Attendant Console
Brand new ACS based integration with Microsoft Teams (Preview)
UCX Console integration for Microsoft Teams has been rebuilt from scratch leveraging Microsoft Azure Communication Services to provide a faster, smarter and easier experience for operators and agents.
  • MS Teams
UCX Suite
Synchronize Workspaces and more user attributes from Webex Control Hub
Customers synchronizing users from Webex Control Hub no longer need to manually create UCX users for Workspaces, as they will now be automatically synchronized from Webex. Additionally, it's now possible to synchronize the Department field from Webex, simplifying user management even further.
  • Cisco
UCX Suite
Migration from Webex Integration to Service Apps
Introducing the new Webex Service Apps, now powering Call Analytics, User Synchronization, and Presence for Webex. These innovative apps replace the old Webex Integrations, offering easier activation and eliminating the need to rely on an authorizing user. Enjoy a more seamless and efficient experience with Webex.
  • Cisco
Spring Release 2024 is all about your Call Recording capabilities - new integration with Webex Contact Center, heightened features for MS Teams, and more marvelous enhancements in other apps as well. Plus, the introduction of a brand new Imagicle offer bringing contact center team & customer experience to new heights.
Product
Feature
For
Call Analytics
Support for Webex Calling overlapping dialing plan
Telephone calls analysis is now available also for organization using Webex Calling Multi Tenant and an overlapped dialing plan, such as two call queues having the same number but belonging to different locations
  • Cisco
UCX Suite
Synchronize Call Queues, Auto Attendants, Hunt Groups and Virtual Lines from Webex Control Hub
Customers synchronizing users from Webex Control Hub does no more need to manually create Call Queues, Auto Attendants, Hunt Groups or Virtual Lines because they will be automatically synchronized from Webex, so to streamline customer service analysis in Call Analytics and recording of calls through Virtual Lines
  • Cisco
Call Recording
New Recording engine
New native recording engine supporting filters, recording policy per user basis (on-demand/always on) and possibility to self-host for customers on their Azure
  • MS Teams
New Recording gadget
New Recording gadget
New tab for recording gadget on MS Teams to control recording, Start, Stop, Pause, Resume one or multiple recordings.
  • MS Teams
Engage
Initial Availability
Introducing Imagicle UCX Engage, to enhance Customer Experience on voice and digital channels with virtual and human interactions.
  • Cisco
  • MS Teams
  • Cross Platform
Read the complete list of all updates in the recent version of Imagicle product and subscribe to the newsletter to receive any future updates. Available in English only.
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