Imagicle apps, always a season ahead.

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Always better.

We continuously invest in developing new apps and improving the ones you use. To help you plan upgrades and know what’s coming, we release new versions during fixed periods each year. We also work closely with vendors and partners to ensure compatibility with the latest platforms and operating systems, meaning Imagicle applications will work seamlessly with your unified communications upgrades.
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Always better.

We continuously invest in developing new apps and improving the ones you use. To help you plan upgrades and know what’s coming, we release new versions during fixed periods each year. We also work closely with vendors and partners to ensure compatibility with the latest platforms and operating systems, meaning Imagicle applications will work seamlessly with your unified communications upgrades.
SUBSCRIBE TO THE NEWSLETTER

Imagicle Roadmap.

Coming Next
This roadmap offers a preview of what we’re working on and where Imagicle is heading next. The features shown are coming in the next future and reflect our current vision and priorities.

While we’re excited about what’s ahead, details and timing may evolve along the way. The roadmap is shared to keep you informed and inspired, but it doesn’t represent a formal commitment to deliver specific features in a given release.

We’ll continue to refine our plans based on customer feedback, innovation, and real-world needs, always with the goal of delivering the best possible experience.
Contact Center
Feature
ETA
Contact card
A brand-new contact card embedded in the Imagicle client, providing instant access to contact details and contextual information for active and queued calls.
Spring ’26
Committed
Park Notes
Preserve call notes even when parking and unparking calls on Webex Calling Multi-Tenant.
Spring ’26
Committed
Brand new client
A brand new lightweight web client for contact centers that boosts agent productivity without call control. It delivers customer context and workflows while telephony stays on your existing phone
Spring-Summer ’26
Callback
Callers can request an automatic callback while waiting in queue.
Summer ’26
Missed Calls
Agents can easily monitor calls they missed from their queues.
Summer ’26
Feature
ETA
Contact card
A brand-new contact card embedded in the Imagicle client, providing instant access to contact details and contextual information for active and queued calls.
Spring '26
Committed
Park Notes
Preserve call notes even when parking and unparking calls on Webex Calling Multi-Tenant.
Spring ’26
Committed
Callback
Callers can request an automatic callback while waiting in queue.
Summer ’26
Missed Calls
Agents can easily monitor calls they missed from their queues.
Summer ’26
Feature
ETA
New engine for higher scalability and performance
A completely redesigned fax engine to deliver improved scalability, reliability, and overall performance.
Summer ’26
Feature
ETA
Unify integration
Unlock advanced calling automation by integrating Imagicle solutions with Unify, extending ACS calling automation across platforms.
Summer ’26
Feature
ETA
Brand new AI Analytics
A next-generation analytics engine powered by AI to deliver deeper insights, smarter reporting, and actionable intelligence.
Spring-Summer ’26
Feature
ETA
Manual Agent Scoring
Enable supervisors to manually evaluate and score agent interactions to support quality monitoring and coaching.
Spring ’26
Committed
Support for Teams Queue recording
Native support for recording Microsoft Teams queues, extending recording capabilities.
Spring ’26
Committed
Support for Webex Calling customer assist queues recording
Recording support for Webex Calling Customer Assist queues to extend quality monitoring across channels.
Spring ’26
Committed
PII Redaction
Automatically detect and redact sensitive information in call recordings to enhance compliance and data protection.
Spring-Summer ’26
Call summarization and categorization
AI-generated call summaries and automatic categorization to speed up reviews and improve operational insights.
Spring-Summer ’26
Automated Agent Scoring
AI-driven agent performance evaluation to deliver consistent and scalable quality scoring.
H2 ‘26
Feature
ETA
Prompt based agent definition
Define virtual receptionist behavior using prompts and deploy fully self-managed call flows.
Spring ’26
Committed
Generic MCP support
Extended interoperability with generic MCPs to enable flexible and scalable autonomous virtual receptionist scenarios.
Spring-Summer ’26
Feature
ETA
SIEM integration for Audit
Send UCX Suite audit events in real time to external SIEM and syslog systems for enhanced security monitoring.
Spring ’26
Committed
SQL 2025 support up to 50GB for SQL Express
Support for SQL Server 2025, including SQL Express databases up to 50GB, to meet growing data needs.
Spring ’26
Committed
Windows 2025 support
Full compatibility with Windows Server 2025 to ensure long-term platform stability and support.
Summer ’26
Feature
ETA
New version based on Windows server 2022
Updated Virtual Appliance built on Windows Server 2022, delivering improved security, performance, and reliability.
Spring ’26
Committed
This release focuses on strengthening day-to-day operations across Call Recording, analytics, and identity/contact synchronization. It introduces a new Cloud Call Recording interface with advanced filters plus always-on coverage controls, along with Operator Connect call reporting for MS Teams. The UCX Platform expands self-service Entra ID sync and deepens Webex Calling object synchronization, while the AI Virtual Receptionist now syncs contacts from Entra ID and Webex Control Hub.
Call Recording
Feature
For
Configure always-on coverage by setting the recording percentage
  • Cisco
  • MS Teams
New Cloud UI with advanced filters and improved navigation
  • Cisco
  • MS Teams
Feature
For
Operator Connect call reporting and analytics for MS Teams
  • MS Teams
Feature
For
Full Webex Calling object sync (users, workspaces, virtual lines, queues, and more)
  • Cisco
  • MS Teams
  • Cross Platform
Feature
For
EWS dismission completed with full OAuth compatibility
  • Cisco
  • MS Teams
  • Cross Platform
Feature
For
Self-service Entra ID synchronization
  • Cisco
  • MS Teams
  • Cross Platform
Webex Calling Sync for User, workspaces, virtual lines, queues and all the objects
  • Cisco
This Summer, AI takes the lead with human-like new features that improve user experience inside out. A refined Call Recording interface and improved Attendant Console follow up to make everything even more exciting.
AI Virtual Receptionist
Feature
For
Appointment booking
Callers can book appointments with natural vocal interactions in agentic mode. You can set up which appointments the AI can handle and sync with your calendar through cal.com, which integrates with Outlook, Google, Apple, MS Exchange, and more.
  • Cisco
  • MS Teams
  • Cross Platform
AI Generative Voices
Leverages advanced generative AI to produce natural, expressive speech in real time. Unlike traditional text-to-speech, it mimics human tone and emotion for more lifelike voice interactions. Not available for all languages.
  • Cisco
  • MS Teams
  • Cross Platform
Feature
For
AI Generative Voices
Leverages advanced generative AI to produce natural, expressive speech in real time. Unlike traditional text-to-speech, it mimics human tone and emotion for more lifelike voice interactions. Not available for all languages.
  • Cisco
  • MS Teams
  • Cross Platform
Feature
For
A whole new UI inside the UCX Platform
Call Recording will be incorporated into the current Voice Analytics UI to create a more cohesive user experience: users will browse, download, delete, filter recordings directly from the UCX Platform. Only for Cloud deployments.
  • Cisco
  • MS Teams
Feature
For
Sticky Agents improvement
If an operator transfers the call to a colleague, then that colleague will automatically become the caller’s sticky agent.
  • Cisco
  • MS Teams
  • Cross Platform
Feature
For
Sticky Agents improvement
If an operator transfers the call to a colleague, then that colleague will automatically become the caller’s sticky agent.
  • Cisco
  • MS Teams
  • Cross Platform
Voicemail transfer
If a caller looks for an unavailable colleague, the operator can transfer the call directly to their voicemail.
  • MS Teams
AI takes center stage in Imagicle Spring 2025 release! With AI Virtual Agents and Receptionist now supporting Arabic, 2x faster responses, detailed call tracking, and KB content re-indexing, conversations feel more human than ever. Seamless Webex user sync, revamped UI for Call Recording and the introduction of Sticky Agents make interactions smarter and more efficient. Dive into each news and prepare for an AI-driven season!
UCX Platform
Feature
For
Cloud user synchronization for Webex
Customers synchronizing users between Webex and the UCX Platform no longer need to manually create users on the Platform, as they will now be automatically synchronized from Webex.
  • Cisco
Feature
For
Full Arabic support
In addition to English, Spanish, French, German, and Italian, the Imagicle AI Virtual Agents will be able to have human-like conversations in Arabic with high level accuracy.
  • Cisco
  • MS Teams
  • Cross Platform
Automatic re-index of KB contents
Automatic re-index ensures that the content of a document or source is automatically re-analyzed and reorganized to remain searchable and up-to-date, eliminating the need for manual intervention.
  • Cisco
  • MS Teams
  • Cross Platform
Feature
For
Sticky Agents introduction
Both Attendant and Agent Console will be able to detect the agent/operator with whom customers have previously interacted and transfer calls based on this criteria.
  • Cisco
  • MS Teams
  • Cross Platform
Feature
For
Sticky Agents introduction
Both Attendant and Agent Console will be able to detect the agent/operator with whom customers have previously interacted and transfer calls based on this criteria.
  • Cisco
  • MS Teams
  • Cross Platform
Feature
For
Full Arabic support
In addition to English, Spanish, French, German, and Italian, the Imagicle AI Virtual Receptionist will be able to have human-like conversations in Arabic with high level accuracy.
  • Cisco
  • MS Teams
  • Cross Platform
2x faster replies
Virtual Receptionist will serve customers twice as fast, improving its already high speed and getting more human-like.
  • Cisco
  • MS Teams
  • Cross Platform
Edit in line of contacts and FAQs
In addition to CSV upload, Virtual Receptionist admins and users will be able to edit contacts and FAQs directly from the Virtual Receptionist UI.
  • Cisco
  • MS Teams
  • Cross Platform
Details on transfer/caller question statistics
Virtual Receptionist will be able to track which FAQs customers are asking and what happens to calls after it transfers them (successful, unsuccessful, busy contact, etc.)
  • Cisco
  • MS Teams
  • Cross Platform
Read the complete list of all updates in the recent version of Imagicle product and subscribe to the newsletter to receive any future updates. Available in English only.
Go to the release notes

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