An AI-driven voice receptionist that lets callers speak naturally (no “press 1”). It understands intent, answers FAQs from your content, transfers to the right person/department, books appointments, and notifies colleagues about missed calls. It augments (and doesn’t replace) your reception team with 24/7 service and better management of peak and break times.

A Speech-to-Text engine transcribes the caller. The Virtual Receptionist interprets intent with AI, replies using the Topics & Answers you upload, and TTS plays the prompts (no audio files needed). Transfers are blind with busy/no-answer detection; using Camp-On, it can reclaim the call and run fallbacks (ask again, transfer elsewhere, take a note & email).

Virtual Receptionist uses a template-based editor for quick, standard receptionist tasks. AI Voice Agent offers a comprehensive editor with branching logic, data lookup, and advanced integrations for complex workflows. Choose Virtual Receptionist for simple, front-office tasks; choose Voice Agent when you need in-depth customization.

Yes. It connects to your calling platform via the Imagicle UCX Platform using the Auto Attendant – Conversational IVR entry point. Your PBX routes calls to UCX over a SIP/SIP-TLS+SRTP trunk, so you can keep your existing carrier/SBC.

Yes. It’s designed with privacy by design: role-based access, encryption in transit/at rest, audit logging, and configurable retention. Imagicle Cloud runs on AWS with regional data residency options. Recording isn’t required; if you enable Imagicle Call Recording, its retention is configured separately. (This is general info, not legal advice.)

Fluent English, Italian, French, Spanish, German, and Gulf Arabic, with natural understanding of names and departments in each language.

Through the Contacts and Topics & Answers tabs, which can be populated by uploading CSV files or making in-line changes. AI Virtual Receptionist will rely exclusively on what has been manually uploaded to provide answers and understand questions. Callers do not need to phrase their questions in a specific way: AI Virtual Receptionist will understand the context and choose the most appropriate response.

Yes. It performs blind transfers with busy/no-answer detection to people or departments named in natural language (in 6 languages). If no one picks up, it reclaims the call, notifies the colleague, and offers to take a message or help further.

A dashboard with handled calls (totals, avg duration, last behavior), attempted transfers (completed/uncompleted, reasons, contacts), caller questions (answered/unanswered), and fallbacks (counts/types). Includes time filters and detail views; refresh is manual.

Fully cloud, but it connects cleanly to on-prem platforms via SIP/SBC. No number migration needed; voice stays on-prem if needed.