Imagicle applications for Microsoft Teams.
AI Contact Center
Attendant Console for Microsoft Teams
AI Virtual Receptionist
Compliance & AI Quality Recording
Advanced AI Analytics
Digital Fax
Contact Manager
AI Contact Center
Turn your Microsoft Teams into a fully AI-powered omnichannel contact center with AI automated interactions, smart workspaces for agents and powerful supervisor insights.
CONTACT CENTER FOR MS TEAMS
Attendant Console
Based on ACS and Microsoft certified for both security & privacy and contact center, Attendant Console is complete with Advanced Queueing, Auto Attendant, and Contact Manager for a complete customer service solution working with the MS Teams client. Fast, reactive, intuitive.
ATTENDANT CONSOLE FOR MS TEAMS
AI Receptionist
Automate conversations 24/7 in 6 languages with natural-sounding AI voices. Answer and route calls, handle FAQs, book appointments, and seamlessly escalate to human agents when needed.
AI RECEPTIONIST
Call Recording
Teams Call Recording, complete with Voice Analytics and compliant with HIPAA, GDPR, PCI-DSS, MiFID II, and other regulations, allows to start, stop, pause, resume recording directly through the Microsoft Teams App and Microsoft Teams Web, with Search&Play directly inside the MS Teams client. Available in Always On or On Demand modes, or a mix of both. MS Teams certified for Security&Privacy & Functionality.
RECORDING FOR MS TEAMS
Digital Fax
100% software and cloud-based, it allows to send and receive highly sensitive documents across any device, directly on your Microsoft Teams. Offering unlimited storage from the Imagicle Cloud, Digital Fax is GDPR & HIPAA compliant and ready for hybrid and mixed environments.
FAX FOR MS TEAMS
Call Analytics
50+ reports to monitor and analyze your calls, allocate costs, check resources’ adoption, run reports, and make data-driven decisions. All schedulable via email and easy to read, making sure you stay on top of your telephone traffic & expenses effortlessly.
CALL ANALYTICS
Sync your users' list the easiest way.
Thanks to the Imagicle Cloud synchronization capabilities, your Imagicle UCX Cloud Platform will be automatically synchronized with your Entra ID users list. Keeping your list updated has never been easier!
Available on Microsoft Marketplace
Imagicle Contact Center & Compliance Recording for Microsoft Teams is available on Microsoft AppSource Marketplace and Azure Marketplace, where you can see plans, pricing, and even buy it directly. You also have the option to contact an Imagicle expert for a personalized demo, discovery call, or quote.
Microsoft Certification. Completed!
Imagicle has been officially passed the Microsoft 365 Privacy & Security and Contact Center certification programs, proving the rigorous quality and compliance standards we uphold.
DISCOVER MORECertifications.
Turn-key integrations with your Microsoft Teams.
Customer Experience
What's new in the Imagicle for Microsoft Teams world?
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Products Blog
Why an AI voice receptionist is not a fancier IVR.
Why an AI voice receptionist is not a fancier IVR.See how an AI voice receptionist handles a real call, and why it's not a fancier IVR. Download the free guide with 6 call scenarios. -
Products Blog
5 Quick Upgrades to Improve Agent Experience Inside Your Collaboration App
5 Quick Upgrades to Improve Agent Experience Inside Your Collaboration AppLearn how to improve contact center agent experience with queue visibility, VIP prioritization, and CRM screen pop inside Webex or Microsoft Teams. -
Security Blog
10 Requirements Your Recording Must Meet for Compliance
10 Requirements Your Recording Must Meet for ComplianceVerify your call recording meets GDPR, PCI-DSS, HIPAA, and MiFID II. Download the 10-requirement checklist now. -
Products Blog
Communications Analytics in 2026: Why Reports Alone Aren’t Enough
Communications Analytics in 2026: Why Reports Alone Aren’t EnoughDiscover why traditional call reporting no longer keeps up with business decisions, and how the new Imagicle Advanced Analytics turns communication data into real-time insight.