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Compliance Recording in 2026: a complete guide
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Products
Products
UCX Platform
At a glance
Welcome
Welcome Overview
Omnichannel Agent Console
Attendant Console
Advanced Queueing
Auto Attendant
Contact Manager
Automate
Automate Overview
AI Virtual Receptionist
Voice Virtual Agents
Digital Virtual Agents
Ensure
Ensure Overview
Call Recording
Screen Recording
Digital Fax
Analyze
Analyze Overview
Call Analytics
Voice Analytics
Other
Hotel Services
Services
Advanced Services
ImagicleCare
Download
Security
Compliance Recording in 2026: a complete guide
Get started
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Solutions
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Agent & Supervisor Experience
Receptionist Experience
Security
Legal Compliance
by Industry
Finance
Healthcare
Education
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Contact Center for Microsoft Teams
White paper
Can Teams be an Inbound Contact Center Software? A Playbook
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Integrations
Everything you need
All integrations
Calling Integrations
Integrations with Microsoft Teams
Integrations with Webex Calling
Other integrations with Cisco
Guide
Teams Voice Call Recording: 4 Things to Do Before Rolling Out The Solution
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Imagicle @ Gitex 2021: takeaways from being in a crowd after a while.
Imagicle @ Gitex 2021: takeaways from being in a crowd after a while.
Are in-person events still a thing? As we go back to normal after this intense week, it's time for keynotes & takeaways.
Products
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Voice Analytics: AI and use cases to elevate customer satisfaction.
Voice Analytics: AI and use cases to elevate customer satisfaction.
Introducing Voice Analytics, a cloud-native AI service unlocking the real power of the content of phone conversations.
People
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Secret ingredients behind happy applications.
Secret ingredients behind happy applications.
Follow our HR Assistant Samuele to understand Imagicle's core values, the ones that define us as a company and as People.
Products
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International Day for Universal Access to Information: Imagicle’s commitment.
International Day for Universal Access to Information: Imagicle’s commitment.
Find out how Imagicle can offer you access to information in total flexibility, mobility, and optimization of resources.
People
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Imagicle Middle East. Talent at the service of customers.
Imagicle Middle East. Talent at the service of customers.
Discover how we tailor our products, services, and even mood to our Middle East partners and customers.
People
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Imagicle US. Closer and closer to partners and customers.
Imagicle US. Closer and closer to partners and customers.
Seeing the world in Imagicle: US culture, US office, value proposition. Discover our people-centered mentality.
Brochure
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Meet the new challenges of government communications.
Meet the new challenges of government communications.
Discover Imagicle cloud-based digital workforce tools to allow government agencies and teams to boost their communication and collaboration.
Security
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ISO 27001. Taking care of your data protection.
ISO 27001. Taking care of your data protection.
Imagicle obtained the ISO27001 certificate. Here’s a summary of what it means and what will change in terms of security.
Products
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Your sigh of relief: Imagicle UCX Cloud Suite.
Your sigh of relief: Imagicle UCX Cloud Suite.
Before our communications, it was our needs that changed. What needs do YOU identify with? Let's find out.
Products
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Why it’s Smart to work on the Imagicle Cloud.
Why it’s Smart to work on the Imagicle Cloud.
The Covid-19 paradigm shift. In March 2020, we all learned – the hard way, might I say – that we don’t need to be in the office to get things done. The COVID-19 pandemic has necessitated the adoption of remote work on a wide scale, causing virtually the entire employee base of many companies to embrace an […]
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Pick up to 10 time zones for your Call Analytics reports.
Pick up to 10 time zones for your Call Analytics reports.
Clearer data analysis of call traffic, especially for organizations with (home) offices all over the world.
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Advanced Queueing. Increased performance and unlimited scalability.
Advanced Queueing. Increased performance and unlimited scalability.
How did we reach unlimited scalability for our Advanced Queueing solution? Click here to find out.
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Call Analytics: 2 new reports to make devices’ adoption effective.
Call Analytics: 2 new reports to make devices’ adoption effective.
Two brand new reports that will give you accurate insights about the usage of devices across your company, to optimize costs and resources.
Release
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OAuth 2.0 support: Microsoft 365 native integration.
OAuth 2.0 support: Microsoft 365 native integration.
Discover OAuth 2.0, its benefits in terms of security and simplicity, and its use cases within the Imagicle UCX Suite.
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Finance: how Imagicle apps turned 3 customers into happy customers.
Finance: how Imagicle apps turned 3 customers into happy customers.
The finance world faces a great deal of responsibility. Imagicle is here to help with smoothing operations. Find out how!
Products
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Imagicle + Cisco UCM Cloud. Take your UCs to the cloud.
Imagicle + Cisco UCM Cloud. Take your UCs to the cloud.
More than 2 years ago, I wrote a blog post comparing UCaaS and On-Premise UC. At that time, I couldn’t find a winner for this challenge. The final decision depended on the particular needs of each specific organization. Today, On-Prem deployment is still there, and (maybe?) it will be for a long time. Yet, the journey towards the Cloud has […]
Tech Specs
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Imagicle contribution to Open Source: WireMock.GUI.
Imagicle contribution to Open Source: WireMock.GUI.
The Open Source world now has an Imagicle touch: discover WireMock.GUI, our internal tool written in TDD and developed by our R&D team that mocks the behavior of a web server.
Products
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The best of Winter Release 2021: cloud, security, integrations.
The best of Winter Release 2021: cloud, security, integrations.
UCX Cloud Suite, Call Analytics with Hunt Groups, Integrations, and more… Prepare to be amazed by Winter 2021.
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Security
Blog
Compliance Recording in 2026: a complete guide
Compliance Recording in 2026: a complete guide
Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.
Download
Brochure
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AI Customer Service done right: automation to empower humans
AI Customer Service done right: automation to empower humans
Why AI is becoming essential in customer service and how businesses can adopt it ethically and effectively.
White paper
Blog
Can Teams be an Inbound Contact Center Software? A Playbook
Can Teams be an Inbound Contact Center Software? A Playbook
If your agents already live in Microsoft Teams, you’re closer than you think to a real inbound contact center. Learn why and how to make the next move.
Products
Blog
Teams Call Queue Reporting: What is the Queues App?
Teams Call Queue Reporting: What is the Queues App?
What is the Queues App and how does it collect call queue reporting? Do you need a more advanced tool? Find out.
Download
Security
Blog
Compliance Recording in 2026: a complete guide
Compliance Recording in 2026: a complete guide
Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.
Download
Brochure
Blog
AI Customer Service done right: automation to empower humans
AI Customer Service done right: automation to empower humans
Why AI is becoming essential in customer service and how businesses can adopt it ethically and effectively.
White paper
Blog
Can Teams be an Inbound Contact Center Software? A Playbook
Can Teams be an Inbound Contact Center Software? A Playbook
If your agents already live in Microsoft Teams, you’re closer than you think to a real inbound contact center. Learn why and how to make the next move.
Products
Blog
Teams Call Queue Reporting: What is the Queues App?
Teams Call Queue Reporting: What is the Queues App?
What is the Queues App and how does it collect call queue reporting? Do you need a more advanced tool? Find out.