Call Analytics: boost your Customer Services with Hunt Groups reports.
The new reports for Hunt Groups included in Winter Release 2021.
Disclaimer for the hunting enthusiasts… unfortunately for you, we aren’t talking about it. Today, instead, we’re going to tell you about a new striking feature of our Call Analytics app: Hunt Group Analysis, allowing you to manage calls through a Cisco Answering Group in an extremely efficient way.
As you know, Imagicle Call Analytics is the most advanced solution for analyzing and monitoring telephone traffic for any Cisco Calling Platforms.
Thousands of calls are made every day in any business sector. Thanks to Imagicle Call Analytics, you can monitor all activities in real time through a clear and simple dashboard, totally customizable. By monitoring call flows and phone usage, you can gain call insights by identifying the effective adoption of your devices and getting tracking adoption across the network. Moreover, you can analyze caller journeys, reduce phone abuses and frauds assigning budgets and locking phones, save cash, get compliance reporting, and improve the quality of your service.
Imagicle Call Analytics is available in 2 versions:
- Standard, for reporting on incoming/outgoing and internal/external calls, useful to analyze the call journey, reduce phone abuses and frauds, provide compliance reports and improve service quality;
- Enterprise, where the Budget Control and Phone Lock apps enrich the features of the standard version, to have full control over the use of devices and the associated costs.
And since we like to do things in the best possible way, starting from Winter 2021, Imagicle Call Analytics offers you an enhanced Hunt Group reporting to help you get the most out of them and improve caller experience.
I’m Minou, from the Imagicle R&D team, and today I’m going to share with you the wonderful brand-new report section. 🙂
What is a hunt group and why analyzing it can improve your customer service.
Hunt groups for call handling.
A quick look at the new reports.
Hunt Group Summary.
Hunt Group By Extensions
Hunt Group Busy Hours.
Hunt Group Calls Details.
How Imagicle can help you improve your customer service (for real!)
All your Hunt Group Calls with no additional cost!
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