Record screens, not just calls.

Capture agents' computer desktop activities during calls and get the complete picture of customer interactions.

Capture every aspect of customer & agent interactions

Easy capture for great results.

When Call Recording is engaged, agents’ voice and screen will both be captured. It records up to 2 desktop screens per client, with unlimited storage on the Imagicle Cloud.

Unlock agent insights.

Get the complete picture of agent-customer interactions with screen and monitor both on-site and remote agents’ behaviour.

Create ad-hoc training.

Get all the pieces you need to find and address workflow inefficiencies, better train agents and learn from real-life successes, failures, and use cases.

Improve quality and compliance.

Understand how agents are using applications and tools, find the best way to handle data, revise your scripts to improve future strategies.

Ensure PCI-DSS compliance.

Screen Recording supports file encryption, secure storage, and screen masking to blank sensitive information.

Perfect with Voice Analytics.

Analyze insight of call recording while playing the related screen recording directly inside Imagicle Voice Analytics, getting the real power of conversation analysis.

Easy capture for great results.

When Call Recording is engaged, agents’ voice and screen will both be captured. It records up to 2 desktop screens per client, with unlimited storage on the Imagicle Cloud.

Unlock agent insights.

Get the complete picture of agent-customer interactions with screen and monitor both on-site and remote agents’ behaviour.

Create ad-hoc training.

Get all the pieces you need to find and address workflow inefficiencies, better train agents and learn from real-life successes, failures, and use cases.

Improve quality and compliance.

Understand how agents are using applications and tools, find the best way to handle data, revise your scripts to improve future strategies.

Ensure PCI-DSS compliance.

Screen Recording supports file encryption, secure storage, and screen masking to blank sensitive information.

Perfect with Voice Analytics.

Analyze insight of call recording while playing the related screen recording directly inside Imagicle Voice Analytics, getting the real power of conversation analysis.

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Integrated with the solutions you love.

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Details that make the difference.

Leverage your Call Recording at its best.

Take the crucial activity of recording company calls to the next level. By recording agents' computer desktop activities in addition to their voice during calls, you’ll make the most out of your tools, achieving better collaboration, interoperability, and overall customer experience.

Screen and call recording synchronised and fully automated

You can replay the entire customer interaction inside Voice Analytics thanks to unified play and, at the same time, you’ll get all the insights regarding call analysis such as multilingual transcriptions and sentiment analysis, getting the real power out of conversation analysis.

A whole new perspective for supervisors.

Are agents leveraging CRM data to the fullest? Do they have access to the right sources of data? Did the agent open the right folder? Designed with supervisors in mind, Screen Recording makes their job easier by providing all the possible insights on call trends, best behaviors, agent performance, tool usage and utility, and more.

Ensure full compliance and privacy.

Recorded screens and calls are encrypted with secure SIPs and SRTP protocols, with advanced user profiling for rule-based access and flexible retention time. Plus, Screen Recording supports the screen masking feature: when Call Recording is paused to skip sensitive information, the screen will be blanked to ensure PCI-DSS compliance.

Boost quality to increase revenues.

The insights provided by Call and Screen Recording combined are a gold mine of opportunities to increase customer satisfaction. Spot pain points, unsuccessful procedures, workflow inefficiencies and more to address them promptly and precisely thus directly affecting the health of your business.
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Get the most out of it.

Imagicle Screen Recording is often used in combination with these solutions.
Call Recording icon

Call Recording

Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.

Learn More

Voice Analytics

AI-powered add-on of Imagicle Call Recording to get transcripts and sentiment analysis of your conversations.

Learn More
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More
Call Recording icon

Call Recording

Voice Analytics

Attendant Console - Centralino Telefonico

Attendant Console

Advanced Services

Advanced Services

Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.
Discover the Advanced Services
ImagicleCare

ImagicleCare

Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.
Discover ImagicleCare

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

From the ImagicleBeat blog.

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    • Get the most out of it.

    Imagicle Screen Recording is often used in combination with these solutions.
    Call Recording icon

    Call Recording

    Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.

    Learn More

    Voice Analytics

    AI-powered add-on of Imagicle Call Recording to get transcripts and sentiment analysis of your conversations.

    Learn More
    Attendant Console - Centralino Telefonico

    Attendant Console

    Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

    Learn More
    Call Recording icon

    Call Recording

    Voice Analytics

    Attendant Console - Centralino Telefonico

    Attendant Console

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote