Winter ’23 – From UC to UCX Suite. Next-level eXperience.
Winter Release 2023 is almost here! Discover what’s new in the Imagicle UCX Suite, now with an added X multiplying the power of Customer and Employee eXperience like you’ve never seen before.
✅ Screen Recording. Brand new Imagicle Call Recording add-on to capture agents’ on-screen activities during calls and replay the customer interaction.
✅ Voice Analytics. Improved with tags to identify key conversations and groups to monitor your operators’ transcriptions easily, in one place.
✅ Conversational AI. New dashboard and statistics to analyze the performance of Voicebots and Chatbots and a new way to integrate with Whatsapp avoiding 3rd party providers.
✅ Imagicle Gadgets. New look&feel for Contact Manager, Call Recording, Digital Fax.
✅ Support Portal. A brand new tool to check, manage, and follow the status of your support tickets.