Voice Analytics training – part 2

Live demo

Discover the full potential of the brand new Voice Analytics, an AI service that provides prompt insights on recorded calls thanks to transcripts and sentiment analysis,in only 15′ minutes.

What is included in the demo: 

✅ Check the list of recordings through a simple dashboard and filter for a given period of time.
✅ Search for specific keywords and phrases to detect issues and hot topics within the conversation.
✅ Analyze a single conversation to understand how the call went. Playback the recording, check the overall and individual speaker sentiments, monitor the transcription, and search for keywords.

Marco Cerri
Senior R&D Manager Product Owner - Cloud Services