Call Recording now natively integrated with Webex Contact Center.


Discover the latest integration of native Imagicle Call Recording within the Webex Contact Center. 

Exciting news for supervisors and administrators as this feature allows seamless recording, retrieval, and replay of calls directly within the Webex ecosystem. With the introduction of Search&Play functionality, users can easily access and filter recordings, ensuring efficient playback. Benefit from role-based access, secure storage, full regulatory compliance, and quality monitoring.

Join us to explore how this integration ensure compliance to both external regulations and internal procedures and improve customer satisfaction within the Webex Contact Center environment.

Andrea Sonnino
Senior Tech Solution Specialist