Security
Stay Compliant: A Complete Guide to Compliance Recording.
Webex Calling reporting needs are changing. Breaking down hunt groups, queues, and IVRs by themselves is not enough anymore. For example, you know the customer was placed in single IVRs/queues, but was the call actually served in the end?
In the next months, Imagicle Call Analytics – the only solution adding 50+ reports to Control Hub – will get ready to produce new reports tracking the whole life of the call at a glance, from first ring to answer.
Join the webinar and discover a preview: