Achieving Compliance & Quality with Call & Screen Recording and Voice Analytics (ENG).

Today’s enterprises are tasked with ensuring both external regulatory compliance and adherence to internal protocols across all their communications. Simultaneously, they need to measure interaction quality to offer superior Customer Experience and enhance satisfaction levels. 

Join this webinar to explore how Imagicle Call Recording can assist in fulfilling these needs:

Compliance

• Securely record calls in alignment with regulations like GDPR, MiFID II, PCI-DSS, and HIPAA.

Quality

• Access agents screen activities during calls to better monitor remote work and improve service quality.
• Analyse recorded calls and provide insight with multi-language transcriptions and sentiment analysis.

Omar Radwan

Channel Sales DACH, CEE & APJC