Customer Service: 3 apps for a comprehensive, scalable solution.

Tech Lab

Thanks to Imagicle Customer Service, you can grant a complete, scalable solution with a simple architecture that reduces operational costs by combining three differentapps into a single panel, streamlining queue and calls management:

  •   Advanced Queueing, a call distribution software based on the SIP/SIPS and RTP/sRTP protocols, allows a flexible and easy queue configuration leverging several distribution algorithms via the web;
  •   Auto Attendant Module enables the definition of multi-levelself-service call flows through a simple web interface;
  •  Attendant Console, fully integrated with company directories, is the easy-to-useoperator console that simplifies call management and daily operations.
Michel Ravasio
Senior Country Manager - US