The Imagicle UC Suite for Cisco UC offers an all-in-one suite
of must-have applications empowering the Cisco Unified Communications & Collaboration for enterprises and small-medium businesses.
It addresses the needs of organizations from any viewpoint, providing the most complete set of UC applications, thus granting an exceptional, easy experience to all users, from their IP phones, from their Jabber desktop-mobile clients, browsers, and mobile devices.
One Suite, One Virtual Machine, One Deployment, One Support.
AVAILABLE ON CISCO GPL - Solution Plus
All the must-have solutions for every company. Included.
The operator console software solution that simplifies telephone traffic handling.
The ultimate queue management solution for handling, dispatching and monitoring incoming phone calls.
Add to your system all the auto attendant features you need.
Records your company calls in both selective and automatic mode.
Synchronize company contacts for fast searches, click to call, Caller ID.
The IP Fax server that enhances your savings and your productivity.
The most advanced solution for monitoring telephone traffic.
Integrates the PBX with the Hotel PMS adding the necessary hotel services.
Access on your app everywhere from your device. For AppStore and Google Play.
Integrates Imagicle apps into Cisco Jabber desktop making it even better.
All the support you need is already inside.
Choose a bundle or a single app and try all the other ones for free. Going live, as easy as activating a license.
OneSuite grants great savings with one deployment, but you'll love also how affordable it is for 50 or 25,000 users.
You can always count on our support program, ImagicleCare. It's included in every app and you'll love it.
On-prem, hosted or in the cloud.
With the Imagicle Virtual Appliance, it's ready for any virtualization enviroment.
Each user can choose from among six languages, while operators and agents can use their apps in eight languages.
The Suite provides full application reliability, also providing
services over WAN for Disaster Recovery.
One suite with all the apps you need on your platform
Leverage your UCS with one VM, One integration, One Support
One offer easy, simple and perfectly fitting the SMB market
Attractive and Easy-To-Use applications that are always up to date
Easy to deploy and manage
Best-in-class, attractive, easy,
Enterprise apps, always up to date
One integration, One Support
Supporting multi-vendor, multi-country complex environments
Full support for projects, POC and customizations
One suite with all the must-have apps your customers need
Perfectly suitable for MidMarket and Enterprise customers
For Cloud, Hosted or On Premise deployments
Joint Go-To-Market approach with flexible Pay-As-You-Grow model
One Suite means saving time and hard dollars, as operations can be reduced to a minimum: i.e. users can automatically synchronize with CUCM or Microsoft Active Directory and are shared among all the apps.
Administrators can simply manage all the applications from an easy-to-use web interface, coherent for all the services and with advanced email alarms and SNMP traps, they can integrate their network monitoring solutions for their peace of mind.
Three seasonal releases each year,
based on your suggestions,
grant you best-in-class
DISCOVER THE ROADMAP
8 (+ 3 mobile apps)
Supports vertical scalability per cluster up to 50.000/150.000 users for single-tenant/multi-tenant environments. Capacity can be expanded with horizontal scalability with a multicluster architecture.
Yes, with disaster recovery
Manual or automatic from Microsoft AD, with imported pictures, LDAP or from CSV files.
Yes, via Imagicle Proactive Support. Also email and SNMP to customer are supported.
https, secure SMTP/IMAP4/POP3/EWS, SIP over TLS and sRTP, OWASP-10 validated
Microsoft Windows Server 2019-2016-2012
Microsoft SQL Server Express 2017 is included for free. Microsoft SQL Server rel. 2008-2012-2014-2016-2017-2019 (Not included)
Yes with Cisco Jabber and Microsoft S4B. With Cisco and MS Teams planned for Summer’21
Single Sign On
Yes, via customer local Active Directory or Azure AD Domain Services
Mail server integration
MS Exchange, OFFICE 365, direct and with Proxy support
VMware, Microsoft HyperV
Yes, for Cisco HCS-SA and Broadworks
Imagicle AppSuite for Cisco UC is officially certified against the latest releases available for Cisco UCM, BE6K/7K and HCS.
Cisco has chosen 5 Imagicle apps (Attendant Console with Advanced Queueing - Auto Attendant, Hospitality Services, Billing, Fax and Directory) as official solutions and added them to the Cisco GPL-SolutionPlus.
Imagicle is one of the few dozens worldwide Cisco Preferred
Find out how to deploy your Imagicle apps in your environment.
Imagicle apps usually don't require any training, but you can enjoy our guides.
Quick starting videos to use Imagicle Applications
at their best.
Find out some answers to frequent questions and some useful solutions.
Identify the server required based on the number of applications to run on the same server and on the size of your apps. Apps are classified for that scope on the basis of the size they're usually proposed to different type of Customers: Small businesses, Medium businesses and Large Enterprises.
Number of applications running on the same server by customer type
Up to 3 apps
Up to 5 apps
Up to 7 apps
Up to 9 apps
multiple servers are required, contact us for a project
Up to 11 apps
App classification per Customer Type
per Customer type.
Accounting and Billing extensions
Blue's Enterprise 4/Lync, Billy Blue's 4
Budget Control extensions
Phone Lock users
IP Fax Server channels
Advanced Queueing - Auto-Attendant
Queue Manager Ent. / Auto-Att. Module
CTI - Attendant Console users1
Blue's Attendant Professional - Enterprise
CTI - Desktop users1
Blue's One CTI Enterprise
Voice Mail & UM channels
Call recording channels/agents2
Hospitality services users4
Hotel Pack for Cisco UC
Server type or virtual machine
Dual Core i3-2130 or higher / 2 dedicated vCPU (4 vCPU with Hyper-T) with 2.5Ghz reservation
MS Windows Server 2019-2016-2012 Standard/Data Center/Essentials
Quad Core E3-1230 or higher / 4 dedicated vCPU (8 vCPU with Hyper-T) with 4.8Ghz reservation
Six Core E5-2620 or higher / 6 dedicated vCPU (12 vCPU with Hyper-T) with 6.9Ghz reservation
Dual Quad Core E5-2620 or higher / 8 dedicated vCPU (16 vCPU with Hyper-T) with 8.9Ghz reservation
10 core E5-4627V4 or higher / 10 dedicated vCPU (20 vCPU with Hyper-T) with 12 Ghz reservation
For more info regarding Windows OS for the Imagicle UC Suite please visit www.imagicle.com/go/OS
Our applications are ready to run on any virtualization environment as VMware, Microsoft, etc.
If you install Imagicle applications on a Virtual Machine, you must allocate the amount of RAM, CPU power and disk space stated in the server table. The virtual hardware resources must be reserved, that is, they must not be shared with other virtual machines. No limit must be set for CPU utilization.
Data storage requirements
The suite installation includes Microsoft® SQL Server® 2017 Express Edition, offering top security, improved performance and 10 GB database. The update of existing installations, automatically upgrades to the latest version, in a transparent operation for the system administrator.
The applications store configuration and data in the SQL 2017 Express Edition, with the following storage considerations:
Call Analytics – requires 700 MB per million calls to keep online for reporting
Digital Fax – requires 1 GB per million of faxes sent/received to keep online for retrieval.
The fax attachment is stored on the file system (not in the DB) and requires an average of 100 KB each one (100 GB of disk space per million of faxes)
Contact Manager – 3 KB per each contact in the directories (600 MB per 200,000 contacts)
Advanced Queueing – requires 1.5 GB per million of calls treated and agent detail records
CTI – Attendant Console – requires 0.5 GB per million of calls kept for the clients registry.
SSAM – no DB usage. The messages are stored on the file system, with an average of 3 MB for each recorded message
Call recording requires 350 MB DB space per million calls for metadata. Recordings are saved on the server filesystem. About 300KB of disk space for each recording minute is required on the Imagicle server disk. Having 500GB hard disk, it is possible to store up to 300,000 call recordings, 5 minutes each, which corresponds to 1 year «always on» recordings for 20 agents. It is possible to export recording to external Network File System for longer retention.
Users and other apps require a very small amount of space in the DB, negligible for the DB and Hard Drive storage calculation.
From Imagicle release 2019.Summer.1, we embed MS SQL Server 2017 Express Edition, which is not supported on Windows Server 2008 OS.
If you need more than 10GB online data (Large business scenario), a Microsoft® SQL Server commercial license must be used (not included with the product).
For Microsoft SQL license considerations, you will need as many CALs as the number of users accessing the Imagicle applications or the core/processor license that includes unlimited CALs. The applications can be installed on the same server running Microsoft SQL Server or on a different machine (a dedicated machine is not required).
Client - hardware and software requirements
CPU dual-core or higher, 2GB RAM (PC), 4GB RAM (Mac),
OS MS Windows Vista/7/8/10 32-64 bit
macOS ver. 10.12 (Sierra) and above. 32 or 64bit (valid only for Cisco UC and CrossPlatform Suites)
19” Monitor, 1280 x 1024 or above
Blue's Attendant is supported by Imagicle on the following editions of Windows 10: Pro, Education and Enterprise.
Blue's Attendant is supported on the in-market supported servicing branches of Windows 10 including Current Branch and Current Branch for Business.
Citrix XenApp/Desktop and Microsoft Terminal Services virtualization environments are supported.
Mail - Mail2Fax
any e-mail client
Internet Explorer, Firefox, Safari, Chrome browser
Cisco 6921 - 6941 - 6945 - 6961 - - 7800 series - 8941 (SCCP) - 8945 (SCCP) - 8961 - 9951 - 9971
no visual indication of phone status.
In this case, you may divert an outgoing call attempt to a number that will return an unauthorized call message, for instance through: Imagicle SSAM, Imagicle IVR Manager, Imagicle Queue Manager Enterprise, Third party voice mail systems
Cisco 7911 - 7912 (SCCP) - 7920 - 7922 - 7931 - 7940 - 7942 - 7945 - 7960 - 7962 - 7965 - 7970 - 7975 - 8800 series
models which support visual indication of phone locking status.
Directory & Caller ID
Cisco 6921 - 6941 - 6945 - 6961
7911 - 7912 - 7921 - 7922 - 7925g - 7931 - 7941 - 7942 - 7945 - 7961 - 7962 - 7965 - 7970 - 7975 (also old 7906, 7940, 7960)
8941 - 8945 - 8961
9951 - 9971
DX650 - DX80 - DX70
conference call recording method: any phone
Built-in Bridge recording method: 7900, 8900, 9900, DX series
check details on Cisco Recording Supported Device Matrix here
from the affordable 3900 series to the high-end 9900 or the new DX series. But if you need to keep your analog phones, you can do that, too.
Imagicle Fax - Imagicle Contacts
iPhone/iPad and Android devices
any e-mail client
browser Safari, Chrome
Now you can run the Imagicle AppSuite on the same Cisco UC on UCS server! Your preferred Imagicle solutions, can now be co-resident with the Cisco Unified Communications virtual machines on the Cisco Unified Computing Systems (UCS), providing cost saving and even more integration with Cisco.
It is possible to run the Imagicle AppSuite on the same Cisco UC on UCS server.
Your preferred Imagicle solutions, can be co-resident with the Cisco Unified Communications virtual machines on the Cisco Unified Computing Systems (UCS), providing cost saving and even more integration with Cisco.
The Imagicle AppSuite can run on UCS B and C series where Cisco UCM runs, with the following basic requirements:
Identify the server required on the basis of the number of applications to run on the same server and on the size of your apps. Apps are classified for that scope on the basis as the size they're usually proposed to different type of Customers: Small businesses, Medium businesses and Large Enterprises.
You can find out more regarding the Cisco Virtualization software requirements here.
Refer to this document to identify if the specific Cisco UC app that you are planning to run on the UCS server does support FULL coresidency.
Example: As of June 2012, Cisco Emergency Responder and Cisco Unified Attendant Console (Business, Department or Enterprise) can't be co-resident with any third party virtual machine, so they limit the UCS server to only be used for Cisco UC apps. Consider using Blue's Attendant Console Enterprise or Professional in your projects, for reaching extra savings optimizing UCS investments and offering a better service to your customers.
To identify how many resources are needed on the UCS server to run the Imagicle AppSuite applications:
* Hard Disk requirements are specific for applications deployment plus the included Microsoft SLQ Server 2017 Express Edition database only. Should you require a larger database for CDR analysis, faxes or directories, you have to consider additional storage resources.
The Cisco UC Virtualization Foundation OEM option is only sold and supported as an add-on SKU for use with Business Edition 6000 and 7000, Packaged Collaboration Solution and UC on UCS.
It is not available or transferable for use with non-UCS hardware or non-UC software.
Physical server Hardware restricted to 2-socket Cisco UCS models. Licenses cannot be split for 1-socket servers or combined for 4-socket servers.
Max vCPU per VM is 8.
Supports connection to VMware vCenter management (vCenter software must be purchased separately). Does not enable any other advanced features (such as VMware High Availability, Data Recovery, vMotion, Distributed Switch, etc.).
The only applications that may be hosted on this OEM are those that meet the requirements of the Cisco Business Edition 6000/7000 Co-residency Policy Document available at: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/BE6000/Coresidency/10-x/BE6K_coRes.html
i.e. Cisco Collaboration apps and 3rd-party apps in Collaboration category of Solutions Plus or Cisco Developer Network, with a maximum count of 3rd-party VMs. .
Some of the best support I've ever experienced!
David Lawson, Cubiks - UK