2023 starts strong for the Imagicle + Cisco partnership: Imagicle Call Recording, already previously available for Webex Calling Dedicated Instance, is now available for Webex Calling Multi-Tenant as well, granting easy configuration and management from Control Hub.
This makes Call Recording available for all Webex Calling users, giving them the opportunity to capture all internal and external Webex Calling conversations in Always On and On Demand modes, with Pause/Resume, protecting data and meeting security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA. Plus, they get an extensive analysis of what happened during calls thanks to the Voice Analytics and Screen Recording add-ons.
Truely an added value for Webex Calling users worldwide, who can now leverage an easy-to-use Call Recording solution to stay compliant and boost customer service directly from the trusted platform they use everyday.
Imagicle Call Recording is officially available for your Webex Calling Dedicated Instance and Multi-Tenant.
Following the path opened by Imagicle Digital Fax in 2022, today I’m happy to announce that as of Early April 2023, Imagicle Call Recording will be officially configurable and manageable in Control Hub and natively integrated with both Webex Calling Multi-Tenant and Dedicated Instance, allowing a quick and easy configuration and an empowered user experience.
As you can see, configuration is intuitive and fast.
In a few minutes, you will have your own Call Recording, 100% Cloud, granting smooth migrations.
Wherever you are, you can record calls on:
Cisco IP Phones
Webex App on desktop and mobile
…And more, thus enabling remote workers and a great experience from multiple devices. Plus, a unified experience directly inside the Webex App: recorded calls are available at a click thanks to the exclusive Imagicle Call Recording Gadget for Webex.
See Call Recording for Webex Calling in action.
Watch this ready-to-go, personalized demo to understand the solution’s full potential.
Imagicle Call Recording provides 100% voice recording for compliance, legal protection or handling sensitive information: it protects data and meets security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA. But, most importantly, it’s complete with Voice Analytics and Screen Recording technologies, empowering its features.
The three solutions are perfectly integrated with each other and represent the ultimate solution your business needs to take customer service & employee training to the next level.
Screen Recording. Make the most out of your call recordings.
While call recording captures audio calls only, screen recording captures visual information such as the agent’s interactions with the company’s website, CRM, internal tools, and more, by capturing agents‘ computer desktop activities during calls.
This can help businesses to identify pain points in the customer experience that may not be apparent from the audio alone. In certain industries such as financial services and healthcare, screen recording can also help with compliance by providing a record of the agents’ interactions with the company’s systems.
Voice Analytics. Get the real value out of your conversations.
Recording calls is paramount for legality and compliance, but it also creates a rich database with hidden secrets about customer needs and pain points. That’s why you need to add Voice Analytics to Call Recording.
Voice Analytics is a cloud-native Call Recording add-on that analyzes recorded voice calls with multilingual transcriptions and sentiment analysis, extracting insights about customer interactions that would be impossible to identify manually, such as:
Common issues or patterns in customer behavior – Do customers often complain about a specific agent?
Opportunities for improving customer service scripts – Do customers turn down specific promos?
Gaps in your offering – Are customers continuously asking for specific features you don’t provide?
The overall performance of agents – are they using successful approaches?
These three solutions can really take your Webex Calling to the next level, giving it even more value by completing the recording and analysis process of calls from A to Z.
Try Call Recording for Webex Calling.
Call Recording for Webex Calling is available for free trials and demo. Book one below and discover the benefits first-hand!
Call Recording with Screen Recording and Voice Analytics is just a piece of a complete Suite for Webex Calling around: the Imagicle UCX Cloud Suite, available on Cisco GPL S+ with all the apps inside.
Finally, all these apps form part of the Imagicle offer for all Cisco platforms, detailed below.
Call Recording is Imagicle’s exclusive solutions to capture all your Webex Calling conversations wherever you are, and it’s complete with Screen Recording and Voice Analytics to give a boost to your customer service.
Call Recording in Control Hub is a huge news, but many more are just around the corner, so be sure to stay tuned.