A closer look at the heart of Imagicle

  • Products Blog

    50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant

    50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
    Discover the brand new Call Analytics for Webex Calling Multi-Tenant.
  • Products Blog

    Conversational Marketing per l’assistenza ai clienti: tecnologie intelligenti a supporto del business

    Conversational Marketing per l’assistenza ai clienti: tecnologie intelligenti a supporto del business
    La digitalizzazione ha imposto al mondo dell’assistenza clienti un profondo cambiamento che vede il cliente al centro della relazione, con servizi sempre più personalizzati e su misura. Sono tante le aziende che ricercano quotidianamente nuove strategie per rispondere al meglio alle aspettative di un pubblico oggi maggiormente informato, attento e consapevole, perché si sa, una […]
  • Products Blog

    Call Recording Best Software Solution 2023

    Call Recording Best Software Solution 2023
    Why should your company adopt a Call Recording solution?
  • Customer success Blog

    3 must-have skills for a successful Customer Service.

    3 must-have skills for a successful Customer Service.
    Discover the customer service skills needed for a successful business, in any vertical.
  • Products Blog

    Imagicle Call Recording for Webex Calling Multi-Tenant. Ready to capture all your conversations?

    Imagicle Call Recording for Webex Calling Multi-Tenant. Ready to capture all your conversations?
    Discover the newest Imagicle integration for Webex Calling: Call Recording is available on your Control Hub!
  • Products Blog

    Omnichannel Customer Service: what, why, and how?

    Omnichannel Customer Service: what, why, and how?
    Provide customers with a consistent service across all touchpoints and improve customer loyalty and brand reputation.
  • Products Blog

    Imagicle Attendant Console for Webex Calling: the operator console you’re looking for.

    Imagicle Attendant Console for Webex Calling: the operator console you’re looking for.
    Discover the value of an exclusive Cloud Attendant Console integrated with your Webex Calling.
  • Products Blog

    Why you should choose Imagicle Virtual Agents to empower your bank.

    Why you should choose Imagicle Virtual Agents to empower your bank.
    Discover Virtual Agents can transform customer service into a more efficient, automated, and omnichannel experience.
  • Products Blog

    Imagicle Virtual Agents: il futuro del retail è qui.

    Imagicle Virtual Agents: il futuro del retail è qui.
    Discover the potential of voicebots and chatbos for retail organizations.
  • Event Blog

    A complete Cloud Suite from Imagicle enhancing your Webex Calling experience.

    A complete Cloud Suite from Imagicle enhancing your Webex Calling experience.
    Discover all the Imagicle news presented at Cisco Live EMEA 2023.
  • Products Blog

    Winter Release 2023. From UC to UCX, next-level experience.

    Winter Release 2023. From UC to UCX, next-level experience.
    The news of Winter Release 2023 will revolutionize your eXperience all-around. Discover them all!
  • Support Blog

    Perché i voice bot sono essenziali per il customer service

    Perché i voice bot sono essenziali per il customer service
    Voice bot: cosa sono? Come si usano? Perché è necessario implementarli per stare al passo con i trend di customer service?
  • People Blog

    Why Should Your Business Switch to Virtual Fax Server?

    Why Should Your Business Switch to Virtual Fax Server?
    Why should your business invest in a virtual fax server? Discover now.
  • Products Blog

    Virtual Agents for Education. Happier students and less overworked staff.

    Virtual Agents for Education. Happier students and less overworked staff.
    Discover the benefits of Virtual Agents for the world of Education.
  • Products Blog

    Imagicle Screen Recording. Your ally to improve customer eXperience.

    Imagicle Screen Recording. Your ally to improve customer eXperience.
    Discover how to leverage Screen Recording to improve customer experience.
  • Products Blog

    Imagicle Digital Fax is officially available inside the Webex Control Hub!

    Imagicle Digital Fax is officially available inside the Webex Control Hub!
    Imagicle's is now the ONLY approved Digital Fax inside Webex Control Hub allowing a quick and easy configuration.
  • Products Blog

    Voice Analytics: tags and groups for better performance auditing.

    Voice Analytics: tags and groups for better performance auditing.
    Voice Analytics has new tools to improve the organization of transcriptions: tags and groups.
  • Products Blog

    AI Virtual Agents for Governments. Eliminating citizen complaints.

    AI Virtual Agents for Governments. Eliminating citizen complaints.
    Discover how Digital & Voice Virtual Agents can empower the PA and Governement machine to eliminate citizen complaints.
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    Security Blog

    Compliance Recording in 2026: a complete guide

    Compliance Recording in 2026: a complete guide
    Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.
  • DownloadDownload
    Brochure Blog

    AI Customer Service done right: automation to empower humans

    AI Customer Service done right: automation to empower humans
    Why AI is becoming essential in customer service and how businesses can adopt it ethically and effectively.
  • White paper Blog

    Can Teams be an Inbound Contact Center Software? A Playbook

    Can Teams be an Inbound Contact Center Software? A Playbook
    If your agents already live in Microsoft Teams, you’re closer than you think to a real inbound contact center. Learn why and how to make the next move.
  • Products Blog

    Teams Call Queue Reporting: What is the Queues App?

    Teams Call Queue Reporting: What is the Queues App?
    What is the Queues App and how does it collect call queue reporting? Do you need a more advanced tool? Find out.