A closer look at the heart of Imagicle

Imagine a business where customer service teams can get rid of the most repetitive tasks because a bot is already taking care of them.

AI Virtual Receptionist. A new way of greeting customers with AI. Imagine having a receptionist available 24/7/365, always ready to greet callers with the perfect tone, who knows exactly where to direct them. That’s what the new Imagicle AI Virtual Receptionist brings to your reception crew. This AI-powered digital twin of your human receptionists is […]

Let’s dive into the details, starting from defining what call transfer rate is, why reducing it can improve your services, and how AI is your MVP in this mission.

Let's discover how virtual agents are reshaping e-commerce customer support.

Welcome to Better Together ’24! Let’s start at the beginning: what exactly is Better Together, and how did it all begin? In 2022, Imagicle people transitioned to hybrid work after 2 years of remote work. As new hires emerged and colleagues who hadn’t met were introduced, the need for deeper connections became evident. People going […]

Migliora l'esperienza cliente con un AI Virtual Receptionist che gestisce chiamate, prenota appuntamenti e offre supporto 24/7. Scopri di più!

Cisco and Imagicle have partnered for over a decade. This launch elevates our partnership to new heights.

Learn how call deflection can make customer service more efficient and save everyone's time.

Contact Center Optimization: three tools to bring it to the next level and facilitate customer satisfaction and loyalty.

Unlock insights and elevate customer service with advanced call recording and analytics from Imagicle.

Explore the potential of Imagicle Call Analytics to boost your business efficiency, cost reduction, and regulatory compliance.

Transform your business communication, reduce costs, and contribute to a more sustainable work environment.

Learn how to empower agents and overall customer service with AI-powered technology and unified call management.

Explore Imagicle's new reports for Webex Calling, optimizing Customer Service with comprehensive call analytics.

Cisco and Imagicle partnered up to bring the best tech innovations to WebexOne 2023. Get a preview.

Learn how to bring customer satisfaction to new hights by improving call center strategies.