Imagicle AI Voice Virtual Agents are AI voicebots that automate first-level phone interactions 24/7. They answer questions, execute tasks (e.g., bookings, lookups), and escalate to a human when needed. Unlike the AI Virtual Receptionist (greeting/routing), Voice AI Agents run end-to-end workflows connected to your CRM/ERP/HR and knowledge bases. Primary focus: inbound calls; digital channels are available.

Imagicle AI Virtual Receptionist greets, routes callers, and answers basic pre-set FAQs. Imagicle AI Voice Virtual Agents handle full workflows: capture intent, query systems, take actions, confirm results, and hand off to a person with context.

Yes. Smartflows – the engine behind the AI Voice Agents – is a no-/low-code visual designer for voice and digital journeys with branching logic, reusable blocks, variables, and integrations. It’s built for enterprise scenarios and can orchestrate steps across channels and back-end systems.

Imagicle delivers Voice Virtual Agents for telephony and Digital Virtual Agents for chat (web chat, SMS, WhatsApp, Messenger, Telegram, email). An omnichannel Agent Console manages both and lets you escalate between bot and human. Integrations span major calling platforms, such as Microsoft and Cisco, and you can mix and match Imagicle products to your needs.

You design flows in Smartflows. Callers speak; built-in LLMs detect intent; the flow runs logic, queries systems (CRM/DB/web), returns natural TTS responses, and escalates if asked or required.

Yes. From Smartflows, agents can fetch/update CRM/ERP/HR and database records to drive actions like booking or status lookups. You can pass attributes across steps and trigger automations (e.g., via platforms like Make).

Handoffs go to the Imagicle Omnichannel Agent Console. Smartflows passes captured attributes (caller info, intent, case/ticket IDs) so agents see context. Routing can use departments/groups and 1-click integration with your calling platform/directories.

Full fluency in English, French, German, Italian, Spanish, and Gulf Arabic.

Privacy by design/default with role-based access, encryption in transit and at rest, audit logging, and configurable retention. The Imagicle Cloud runs on AWS in multiple regions to support data residency needs.

Yes. Use schedules in Smartflows to change prompts, menus, escalation rules, and SLAs by time/day/holiday calendars.

Pricing depends on scope (channels, volumes, integrations). Contact Imagicle for a tailored quote.

Virtually any. They span across sectors, markets, and needs. A hospital could use them to handle appointments during and after hours with calendar and schedule look up. A retail shop could use them to check shipping statuses. A bank could use them as ATM locators or account checking. It all depends on the flow you set in Smartflows and the integrations/knowledge bases you provide. The world is your oyster!