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- Products
- Solutions
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- Company
3K+
Customers
150+
Countries
130+
Employees
7
Offices
WHO WE ARE
We are Imagicle
Imagicle is a Zucchetti Group company founded in 2010 with 130+ people across 7 offices in Italy, France, the United States, and the Middle East. We build simple, secure AI and UC apps that make calling and contact centers easier for enterprises.
The Imagicle UCX Platform unifies AI, unified communications (UC), digital channels, and collaboration to enhance Cloud platforms and modernize on-prem environments across four pillars: welcoming services, automation, compliance, analytics. Deploy on-prem, cloud, or hybrid with a seamless experience at any migration stage that elevates both team and customer journeys.
WHAT WE DO
Meet our UCX Platform
3,000+ customers in 150+ countries use the Imagicle UCX Platform to achieve four main goals.
One experience. One support. One partner.
- Welcome customers across voice and digital touchpoints with smart workspaces.
- Automate routine conversations for customers and colleagues with AI.
- Comply with external regulations and internal procedures.
- Analyze interactions to continuously improve experience and outcomes.
One experience. One support. One partner.
WHO WE DO IT FOR
Happy customers worldwide
Everything starts from a passion for making customers happy first and foremost. In our history, we have delivered our apps to family companies, multinationals, universities, public administrations, hospitals, prestigious hotels, etc. We started from Italy together with our partners, and we reached the entire world. Our 24/7/365 support operates in 7 languages and in the customer’s time zone, with customer-rated scores of 9.8/10 for Support and 8.6/10 for Customer Success.
Vision
Simplify communications to enhance human relationships.
Mission
Be a leading global player in business communications
by becoming your preferred UC application partner.
Trusted by leading technology partners
Cisco
Since 2012
Cisco Premier Partner Developer since day one.
Calling your way
Native integrations from UCM to Webex Calling with support of hybrid scenarios.
On Cisco GPL S+
All apps available on Cisco GPL S+. Simple quoting, selling, renewing.
Microsoft Teams
100% certified
Apps approved for Privacy & Security and Contact Center.
On the marketplace
Imagicle apps are available on the Microsoft Marketplace.
Full collaboration
Imagicle turns Microsoft Teams into a complete contact center.
Want to become a partner
and resell our solutions?
Imagicle solutions can be purchased from partners, resellers, and distributors. To focus on building increasingly advanced, secure, and user-friendly software and services, we entrust 100% of sales to them. We welcome partners who help us deliver and integrate our solutions and join a friendly team committed to shared success.
Together, everybody wins!
Americas
50+
Resellers
Europe
200+
Resellers
Middle East
75+
Resellers
Other
20+
Resellers
Compliance
How we keep
your data secured
Imagicle is ISO 27001 certified and supports compliance needs for GDPR, HIPAA, MiFID II/FINMA, PCI DSS, Dodd-Frank, and more.
Security by design includes role-based access control (RBAC), log and audit trail, encryption at rest and in transit, and a Secure Software Development Lifecycle (SSDLC) aligned to the Web Security Testing Guide.
We update our products with 3 releases every year (which include vulnerability fixes), test against OWASP-10, and our deployments are audited by AWS to verify we are following their best practices.
Imagicle People
It's always a matter of (happy) people.
We are a people-oriented company. It doesn’t matter if they are customers, partners, resellers, or employees: we want to make them happy. “It’s always a matter of happy people” is not just a motto, it’s our core value.
The board
Imagicle is led by some of the brightest minds in the communications field. Our leadership team puts people’s well-being first and works every day to deliver excellent, reliable, and innovative communication solutions to companies worldwide.
Christian Bongiovanni
President & CEO
Emanuele Perucci
Chief Financial Officer
It all starts with a chat
Meet the Imagicle team on a quick call with no commitment and let’s make something Imagicle.