AI that brings care back to healthcare.

Imagicle’s AI contact center for healthcare unifies touchpoints and automates routine so patients feel heard, helped, and guided – and clinicians can focus on what really matters: taking care of them.

 

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Less admin work, more healing.

Let AI handle routine tasks.

Routine admin steals hours. Let human-like AI take care of what’s basic: appointments, FAQs, test results, reminders and more handled for you by virtual assistants 24/7, even during holidays.

Let patients chat with you.

Most people nowadays prefer chat to calling, especially for simple requests. Open up the chat journey from multiple channels (website, Messenger, WhatsApp, Telegram, and more) - all ultimately landing on one endpoint on the clinician’s side.

Never miss a call.

Cut down customer waiting times and make sure queries are taken care of by the right agent thanks to high-touch queueing and AI-powered IVR flows, keeping everything so tidy you can forget about those dreary peak times.

Forget about forgetting.

Patients can forget appointments, doctors can forget to deliver test results, and the list goes on. Automate appointment reminders and result delivery to make sure everyone shows up when they have to, let AI book mutually convenient slots in the first place.

Swap overbudget for convenience.

Scattered tools, paper printing and archiving, systems not communicating take a fast toll on budgets. Digitize what’s always been on paper - such as faxes - and integrate every Imagicle solution with your existing EHR systems to everything is connected and and easily accessible from both patients and clinicians.

Security is a given.

Healthcare involves a great amount of sensitive information that our solutions are ready to protect. We ensure 100% compliance with HIPAA, GDPR, and other stringent regulations; thanks to industry-standard encryption and safety mechanisms for system security.

Let AI handle routine tasks.

Routine admin steals hours. Let human-like AI take care of what’s basic: appointments, FAQs, test results, reminders and more handled for you by virtual assistants 24/7, even during holidays.

Let patients chat with you.

Most people nowadays prefer chat to calling, especially for simple requests. Open up the chat journey from multiple channels (website, Messenger, WhatsApp, Telegram, and more) - all ultimately landing on one endpoint on the clinician’s side.

Never miss a call.

Cut down customer waiting times and make sure queries are taken care of by the right agent thanks to high-touch queueing and AI-powered IVR flows, keeping everything so tidy you can forget about those dreary peak times.

Forget about forgetting.

Patients can forget appointments, doctors can forget to deliver test results, and the list goes on. Automate appointment reminders and result delivery to make sure everyone shows up when they have to, let AI book mutually convenient slots in the first place.

Swap overbudget for convenience.

Scattered tools, paper printing and archiving, systems not communicating take a fast toll on budgets. Digitize what’s always been on paper - such as faxes - and integrate every Imagicle solution with your existing EHR systems to everything is connected and and easily accessible from both patients and clinicians.

Security is a given.

Healthcare involves a great amount of sensitive information that our solutions are ready to protect. We ensure 100% compliance with HIPAA, GDPR, and other stringent regulations; thanks to industry-standard encryption and safety mechanisms for system security.

It all starts with a conversation.
Join an Imagicle expert in a commitment-free 30’ minute talk. We’ll help you tailor our solutions to your needs.
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Achieve AI-powered speed.

In healthcare, seconds matter. AI Voice and Chat agents triage and respond instantly while unified channels pull calls, chats, and messages into one unified interface for agents. Context follows the patient from virtual assistant to human handoff when needed, and presence-aware routing connects to the right colleague on the first try. Dedicated agent and supervisor workspaces surface live queues, performances, and analytics for real-time coaching and continuous improvement. With security-first controls safeguarding patient data across every touchpoint, teams spend less time on admin and more time on care, delivering faster answers, smooth workflows, and better experiences for patients and clinicians alike.

Ease up telehealth and stay on budget.

Streamline remote care with digital fax that’s natively integrated with Epic for US clinics - so referrals, orders, and signed consents flow instantly from any device into the chart, no printing, scanning, or walking to a machine. By eliminating paper, you also slash related costs: fewer pages means dramatically lower spend on toner, maintenance, and storage. Centralized routing, role-based access, and audit trails help protect PHI while automated delivery and tracking cut admin time. The result: faster telehealth workflows, cleaner records, and real savings you can reinvest in care.

Secure what you can’t see.

Compliance-grade recording puts PHI safety first: encrypted end-to-end, access locked down with roles and audit trails, configurable retention policies, and more support healthcare privacy requirements (e.g., HIPAA/GDPR) without slowing care. On top of that security, AI voice analytics turns conversations into action: transcripts and sentiment analysis highlights patients’ satisfaction levels, gaps in services and performances; real-time keywords notify supervisors of gaps incompliance, empathy, and script adherence. The result is data that’s safer, documentation that’s clearer, and teams that respond faster with real-time training.

A full platform for patient and clinicians’ delight.

With Imagicle, care teams get one UCX Platform and one support (rated 9.8/10) to run an omnichannel contact center: an agent workspace for voice plus digital channels like WhatsApp, SMS, Telegram, and web chat; Advanced Queueing and Auto Attendant for smart routing; supervisor dashboards and reporting; AI-powered assistants working 24/7, compliant call & screen recording and voice analytics, and more. And you deploy on the stack you already use: we’re natively integrated with Cisco calling as a Cisco Preferred Solutions Partner with apps on the Webex App Hub, and we’re Microsoft Teams–certified for contact center so clinicians and patients get a seamless experience, and IT gets a proven, enterprise-grade foundation.

 

Discover all the Imagicle Apps
Attendant Console - Centralino Telefonico

Attendant 
Console

AI 
Virtual 
Receptionist

Voice 
Virtual 
Agents

Icon of the Imagicle Digital Virtual Agent

Digital 
Virtual 
Agents

Call Recording icon

Call 
Recording

Voice 
Analytics

Digital 
Fax

Call 
Analytics

100%
Compliant

HIPAA/GDPR-ready with encryption, RBAC, audit trails, and more. Give patients trust and staff tools they can use safely, every day.

50%
Faster

AI triage, digital channels, schedulable reports, real time insights cut admin in half. Move from hold music to help in seconds.

<15''
Support response time

24/7 follow-the-sun help offloading human agents and give prompt responses anytime, plus proactive reminders. No more overnight downtime: just fast, human answers.

≥98%
Accuracy

Intent recognition, KB integration, smart queueing, routing, and presence checks - both AI and human - stop ping-pong transfers. Patients reach the right clinician on the first try.

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