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End Of Life Policy

INTRO

Imagicle product portfolio is continuously updated and improved to grant state of the art solutions and fit the customer’s expectations. During this innovation process some products can be withdrawn from the pricelist (End of Sale) because replaced with a more advanced one or dismissed.

You can updgrade to the new product if available and keep your Imagicle products always up-to-date (upgrade is included with the appropriate Imagicle Care plan), or plan the upgrade you need.

For the 3 years after the End of Sale date, Imagicle will provide the needed support to the product and bug fixing as per the ImagicleCare policies: the upgrade to the newer version could be required to fix specific issues.

The product is no longer supported after 3 years from End of Sale and the upgrade, if available, is required.
In any case an ImagicleCare plan must be active to access support, more info here or contacting our Sales Team.

Please check the table below to see if your product is supported or if you need to upgrade it to current version.
This End of Life policy is not applicable to Third party products sold by Imagicle, subjected to the End of Life policies of their own vendors.

TABLE

Products in end of sale

Product	End of sale	End of support	Upgrade available to

SAS 2.x for Cisco Call Manager	01/31/2009	01/31/2012	Imagicle UC Suite for Cisco UC current release
Billy 2	01/31/2009	01/31/2012	Call Analytics for Cisco
StoneFax	01/31/2009	01/31/2012	Digital Fax
Speedy 2	01/31/2009	01/31/2012	Contact Manager
IVR	01/31/2009	01/31/2012	Auto Attendant Module for Advanced Queueing
Advanced Queueing	01/31/2009	01/31/2012	Advanced Queueing
SSAM	01/31/2009	01/31/2012	SSAM

SAS 2.x for Cisco Call Manager Express	01/31/2009	01/31/2012	Imagicle UC Suite for Cisco UC current release
Billy 2	01/31/2009	01/31/2012	Call Analytics for Cisco
StoneFax	01/31/2009	01/31/2012	Digital Fax
Queue Manager	01/31/2009	01/31/2012	Advanced Queueing
Speedy 2	01/31/2009	01/31/2012	Contact Manager
SSAM	01/31/2009	01/31/2012	SSAM Enterprise
Concerto	01/31/2009	01/31/2012	-

SAS 2.x for Cross Platform	01/31/2009	01/31/2012	Imagicle UC Suite Cross Platform current release
StoneFax	01/31/2009	01/31/2012	Digital Fax
SSAM	01/31/2009	01/31/2012	-

SAS 3.x for Cisco Call Manager	03/08/2011	03/08/2014	Imagicle UC Suite for Cisco UC current release
Billy Blue's 3 and 4	03/08/2011	03/08/2014	Call Analytics for Cisco
StoneFax	03/08/2011	03/08/2014	Digital Fax
Speedy	03/08/2011	03/08/2014	Contact Manager
StoneLock	03/08/2011	03/08/2014	Phone Lock
IVR Manager	03/08/2011	03/08/2014	Auto Attendant Module for Advanced Queueing
Queue Manager	03/08/2011	03/08/2014	Advanced Queueing
SSAM	03/08/2011	03/08/2014	SSAM

SAS 3.x for Cisco Call Manager Express	03/08/2011	03/08/2014	Imagicle UC Suite for Cisco UC current release
Billy Blue's 3 and 4	03/08/2011	03/08/2014	Call Analytics for Cisco
StoneFax	03/08/2011	03/08/2014	Digital Fax
Speedy Professional	03/08/2011	03/08/2014	Contact Manager
IVR Manager Professional	03/08/2011	03/08/2014	Auto Attendant Module for Advanced Queueing
Queue Manager	03/08/2011	03/08/2014	Advanced Queueing
SSAM Professional	03/08/2011	03/08/2014	SSAM Enterprise
Concerto	03/08/2011	03/08/2014	-

SAS 3.x for Cross Platform	03/08/2011	03/08/2014	Imagicle UC Suite Cross Platform current release
StoneFax	03/08/2011	03/08/2014	Digital Fax
SSAM	03/08/2011	03/08/2014	-

SAS 2013 for Cisco Call Manager Express	08/25/2013	08/25/2016	Imagicle UC Suite for Cisco UC current release
Billy Blue's 3 and 4	08/25/2013	08/25/2016	Call Analytics for Cisco
StoneFax	08/25/2013	08/25/2016	Digital Fax
Speedy Professional	08/25/2013	08/25/2016	Contact Manager
IVR Manager Professional	08/25/2013	08/25/2016	Auto Attendant Module for Advanced Queueing
Queue Manager	08/25/2013	08/25/2016	Advanced Queueing
SSAM Professional	08/25/2013	08/25/2016	SSAM Enterprise
Concerto	08/25/2013	08/25/2016	-

Other Products
Telcen Blue's Professional	03/31/2019	03/31/2022	Call Analytics
Imagicle Hotel	01/01/2019	01/01/2022	-
Blue's 2000	01/31/2002	01/31/2005	Call Analytics
Blue's Professional Multisite	05/11/2015	05/11/2018	Call Analytics
Blue's 2002 Hotel	02/01/2005	02/01/2008	-
Blue's Card	06/01/2007	06/01/2010	-
Blue's Enterprise 2000	01/31/2006	01/31/2009	Call Analytics
Blue's Enterprise Pro	01/31/2009	01/31/2012	Call Analytics
Blue's Hotel Pro	03/01/2013	03/01/2016	-
Blue's IP Buffer	06/30/2015	06/30/2016	-
Blue's One Personal CTI	03/31/2015	03/31/2018	-
Blue's Personal	12/31/2005	12/31/2008	-
Fax2IP	02/15/2012	02/15/2015	-
IVR Manager Enterprise	03/31/2019	03/31/2022	Auto Attendant Module for Advanced Queueing
IVR Studio	03/01/2018	03/01/2021	-
Meetnow Audio	04/01/2015	04/01/2018	-
Meetnow Video	02/15/2012	02/15/2015	-
SkyStone ACD	01/01/2012	01/01/2015	-
SkyStone ACD 2011	03/15/2013	03/15/2016	-
SkyStone Audio 1.x	01/01/2009	01/01/2012	-
SkyStone Audio Enterprise 2.x	12/01/2010	12/01/2013	-
SkyStone Audio Enterprise 3.x	01/01/2012	01/01/2015	-
SkyStone Audio Professional 2.x	12/01/2010	12/01/2013	-
SkyStone Audio Professional 3.x	01/01/2012	01/01/2015	-
SkyStone Audio Professional 2011	03/15/2013	03/15/2016	-
SkyStone Audio Enterprise 2011	03/15/2013	03/15/2016	-
Skystone Audio 2013 (on XP OS)		12/31/2014	-
SkyStone Video 2.x	12/01/2010	09/18/2013*	-
SkyStone Video 3.x	07/30/2012	09/18/2013*	-
SkyStone Video 2012	03/31/2013	09/18/2013*	-
SkyStone Audio 2013	03/01/2017	09/01/2018**	-
SkyStone Video 2013	03/01/2017	09/01/2018**	-
Billy Blue's 4 - module REM CDR - SRST mode	05/15/2018	05/15/2021	-
Blue's Voice Memory	03/31/2015	03/31/2016	-
the end of support deadline occurs earlier than the 3 years planned by Imagicle End of Life Policy. This because starting from Version 6.14, Skype no longer supports videocalls from/to older Skype that were installed with Skystone video 2.x, 3.x and 2012, thus making it impossibile to make it work properly. *The end of support deadline occurs earlier than the 3 years planned by Imagicle End of Life Policy. This because starting from Version 8.0, Skype no longer supports videocalls from/to older Skype that were installed with SkyStone video/audio 2013, thus making it impossible to make it work properly, causing sudden service interruption as specified in our SkyStone EULA.