Imagicle UCX Platform

Elevating the experience of your teams and customers, making your calling platform a better place, with AI infused services.

Discover UCX Platform

Welcome

Customers through voice and digital interactions with smart workspaces.

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Automate

Conversations with customers and colleagues via digital & voice channels.

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Ensure

Adherence to external regulations and internal procedures.

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Analyze

To optimize and enhance customer and employee experiences.

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Welcome

Customers through voice and digital interactions with smart workspaces.

DISCOVER MORE

Automate

Conversations with customers and colleagues via digital & voice channels.

DISCOVER MORE

Ensure

Adherence to external regulations and internal procedures.

Discover more

Analyze

To optimize and enhance customer and employee experiences.

DISCOVER MORE

How Imagicle can help you.

Contact Centers

Receptionists

Quality&Compliance

Call monitoring

Secure Faxing

Elevate Your Contact Center Experience

Enhance your Customer Experience by integrating human and virtual interactions across voice and digital channels. Elevate your Agent Experience with smart workspaces that enable seamless engagement with customers via live chats on their preferred digital platforms.

Let Virtual Agents handle customer conversations automatically and solve common issues round the clock. Ensure comprehensive capture, compliance, and evaluation of all interactions to enhance customer satisfaction effectively.

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Simplify Receptionists' workflows.

Streamline call answering, transferring, and handling multiple calls swiftly with the Attendant Console, a user-friendly interface equipping you with all necessary features at your fingertips for efficient call management.

Enhance your welcoming capabilities with the AI Virtual Receptionist, your AI-powered digital counterpart providing automatic assistance as a backup or during non-business hours. It engages with customers in multiple languages, understands their inquiries, and delivers contextual responses based on FAQs and requests.

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Capture, comply, and evaluate all your interactions.

Get the complete picture of every conversation with call and screen recording, while ensuring regulatory requirements and adhering to internal protocols. Analyse interactions with customers through transcriptions and AI sentiment analysis to evaluate your service's quality.

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Get actionable insights on all your call traffic and costs.

Access over 50 reports for outgoing, incoming, external, and internal calls, as well as for phone adoption and usage, allowing to pinpoint the actual effectiveness of your resources, enhance your call tracking capabilities, correctly allocate budgets, and more.

These reports are readily available, customizable to your specific requirements, and can be scheduled to align with your operational needs.

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Achieve bulletproof data and communication transmission from any device.

Send or receive faxes directly from your pc or any other device in a click. Securely access your faxes anywhere with a personal and encrypted access, fully compliant with GDPR and HIPAA. Get rid of ATA, paper, and toner costs, making your organization greener.

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Easily integrate with the things you already use and love.

Use pre-built integrations or build your own custom integrations using our secure developer API.

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Turn Microsoft Teams into a Contact Center.

Can Microsoft Teams be used as a contact center? With Imagicle solutions, the answer is yes, and it's easier than ever. From call handling, to smart routing, to chat support, to built-in AI assistance, everything is as fast as a click.

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We are Imagicle

Founded in 2010 and part of the Zucchetti Group, Imagicle is headquartered in Italy and has wholly-owned subsidiaries in Dubai, Miami, Riyadh, and France. The company designs and develops applications to help companies streamline communications througha full set of Cloud or Cloud-connected UC apps into one suite, empowered with AI and Conversational experiences. Our goal is to build an outstanding experience around the customer’s needs, from products to dedicated services, with a team of more than 100 happy people, a support service rated 9.8, and an advanced services team ready to assist customers in the most complex environments.

Always with a smile.

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K+

Customers

Countries

Employees

Offices

Imagicle UCX Platform

Welcome

Automate

Ensure

Analyze

Welcome

Automate

Ensure

Analyze

Easily integrate with the things you already use and love.

Turn Microsoft Teams into a Contact Center.

What's up?

Compliance Recording in 2026: a complete guide

AI Customer Service done right: automation to empower humans

Can Teams be an Inbound Contact Center Software? A Playbook

Teams Call Queue Reporting: What is the Queues App?

Compliance Recording in 2026: a complete guide

AI Customer Service done right: automation to empower humans

Can Teams be an Inbound Contact Center Software? A Playbook

Teams Call Queue Reporting: What is the Queues App?

Some of our happy customers