AI-powered UC and customer experience apps.

Faster, smarter, easier communication and collaboration.

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AI Contact Center

An AI-powered omnichannel contact center with intuitive tools for agents and supervisors.

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AI Receptionist

Natural, multilingual automation for every conversation 24/7, with seamless human escalation.

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Compliance & AI Quality Recording

Secure, compliant call recording powered by AI-driven quality insights.

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Call Analytics

50+ reports to monitor and analyze calls and resources adoption, allocate costs, and make data-driven decisions.

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AI Contact Center

An AI-powered omnichannel contact center with intuitive tools for agents and supervisors.

DISCOVER MORE

AI Receptionist

Natural, multilingual automation for every conversation 24/7, with seamless human escalation.

DISCOVER MORE

Compliance & AI Quality Recording

Secure, compliant call recording powered by AI-driven quality insights.

Discover more

Call Analytics

50+ reports to monitor and analyze calls and resources adoption, allocate costs, and make data-driven decisions.

DISCOVER MORE

For Cloud, On-Prem, and Hybrid environments with

All you need for your CX and UC stack.

AI Contact Center

AI Receptionist

Compliance & AI Recording

Call Analytics

Digital Fax

Attendant Console

People and AI delivering omnichannel experiences.

AI Virtual Receptionist routes calls, books appointments, handles FAQs, and notifies missed calls in up to 6 languages with natural conversations, 24/7. No code required.

Agents manage voice and digital interactions from a simple unified workspace.

Supervisors have full visibility on queues, contact center outcomes, and agent performance. AI powered dashboards provide clear real time insights to support faster decisions.

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Make your customer service a 10/10 with AI.

AI can change the way customers experience your contact center’s service. Give them what they expect: round-the-clock service, instant answers on any channel, and support in their own language. This is made possible by easy-to-configure, human-like virtual assistants that handle everything from simple to complex use cases.

They can escalate to a human agent whenever needed (or notify missed calls), while seamlessly integrating with your platforms and business systems.

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Capture, comply, and evaluate all your interactions.

Record all the business and contact center calls you need across any device and secure them with encryption, role-based access, legal hold, configurable retention, redaction policies, antitampering, and more - adhering to GDPR, HIPAA, PCI-DSS, MiFID II among others.

Leverage the power of AI to analyze conversations with sentiment analysis, transcriptions, tagging and alerts, agent scoring, AI summaries, topic modeling, and more. In a nutshell, turn every interaction into actionable insights without the need to review countless recordings.

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From data to smart decisions in seconds.

Enjoy 50+ ready-to-use reports, fully customizable and schedulable to fit your operational needs, to analyze incoming and outgoing calls, phone traffic and costs, and resource adoption.

Soon, Call Analytics will be enriched with AI - you’ll be able to create and modify smart reports with simple prompts, trvrobr proactive alarms on trends, anomalies, cost patterns and performance gaps, and much more.

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Goodbye paper and toner, welcome encryption and compliance.

Send and receive faxes like emails from your daily tools and access documents securely with encrypted, role-based permissions to ensure full GDPR and HIPAA compliance.

Strengthen your contact center operations while improving customer and employee experience - without paper, ATA, or toner costs.

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Goodbye siloed call handling, welcome seamless customer service.

Manage incoming and outgoing calls with a powerful operator console designed to keep everything under control.

Answer, transfer, park, and monitor calls from a single intuitive interface, while accessing colleagues, contacts, and queues in real time.

Integrated with your favorite platforms and directories, Attendant Console helps operators deliver faster, more professional service while improving efficiency across your entire organization.

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How can we help you?

We’re happy to have a 30’ minute talk with you to understand your business needs. We’ll guide you to the best option for your business.

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We are Imagicle.

Imagicle is a Zucchetti Group company founded in 2010 with over 130 people across 7 offices in Italy, France, the United States, and the Middle East. We deliver AI-powered UC and CX apps, Omnichannel Contact Center & Receptionist with Virtual Agents, Compliance & Quality Recording, and Advanced Analytics, delivering faster, smarter, and easier communication and collaboration across cloud, hybrid, and on-prem environments for Cisco/Webex and Microsoft Teams. Over the years, we have served more than 3,000 customers in over 150 countries across a wide range of industries, providing 24/7/365 support in 7 languages within each customer’s time zone, and consistently earning satisfaction ratings of 9.8/10 for Support and 8.6/10 for Customer Success.

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Imagicle AI-powered Contact Center for MS Teams

Turn MS Teams into a powerful, full-featured contact center with AI, automation, and deliver a truly Omnichannel customer experience. Explore how Imagicle’s AI-powered, Microsoft Teams-certified solutions can help you optimize your contact center operations and deliver better service across every channel.

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