Flexible operator console for Microsoft Teams.

Enjoy a tailor-made integration to answer, transfer, park, overall handle your Microsoft Teams calls professionally and easily.

The easiest way to handle Microsoft Teams calls.

ACS-based integration.

Starting from Winter '24, Attendant Console will be based on Microsoft Azure Communication Service (ACS), meaning easier deployment and configuration and higher reactivity and stability.

Certified + on MS Marketplace.

Attendant Console is Microsoft 365 Privacy & Security and Contact Center certified. It's also available on Microsoft AppSource Marketplace and Azure Marketplace.

All functions at your fingertips.

Answering, transferring and parking, camp-on to fully manage calls in the easiest and smartest way possible from a single interface.

A complete Customer Service.

Leverage Advanced Queueing and Auto Attendant for queue and IVR management, and Contact Manager to find and call any contact, in any directory, in seconds.

Colleague list updated automatically.

Thanks to the automatic users synch from Azure AD, your updated list of colleagues is displayed in a blink of an eye directly from your Attendant Console.

For every operator, anywhere.

Supports hybrid and smart working models, with special features for visually impaired users if needed.

ACS-based integration.

Starting from Winter '24, Attendant Console will be based on Microsoft Azure Communication Service (ACS), meaning easier deployment and configuration and higher reactivity and stability.

Certified + on MS Marketplace.

Attendant Console is Microsoft 365 Privacy & Security and Contact Center certified. It's also available on Microsoft AppSource Marketplace and Azure Marketplace.

All functions at your fingertips.

Answering, transferring and parking, camp-on to fully manage calls in the easiest and smartest way possible from a single interface.

A complete Customer Service.

Leverage Advanced Queueing and Auto Attendant for queue and IVR management, and Contact Manager to find and call any contact, in any directory, in seconds.

Colleague list updated automatically.

Thanks to the automatic users synch from Azure AD, your updated list of colleagues is displayed in a blink of an eye directly from your Attendant Console.

For every operator, anywhere.

Supports hybrid and smart working models, with special features for visually impaired users if needed.

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Resources.

  • EN Tue. 31 Mar 11:30 AM CEST RegístreseRegístrese
    WEBINAR - Sales Lab
    45’
    Imagicle AI-powered Contact Center for MS Teams
    Turn MS Teams into a powerful, full-featured contact center with AI, automation, and deliver a truly Omnichannel customer experience. Explore how Imagicle’s AI-powered, Microsoft Teams-certified solutions can help you optimize your contact center operations and deliver better service across every channel.
  • White paper Blog

    Can Teams be an Inbound Contact Center Software? A Playbook

    Can Teams be an Inbound Contact Center Software? A Playbook
    If your agents already live in Microsoft Teams, you’re closer than you think to a real inbound contact center. Learn why and how to make the next move.
  • Products Blog

    Voice Recording Solutions in 2026: Is Imagicle the One for You?

    Voice Recording Solutions in 2026: Is Imagicle the One for You?
    Discover why modern voice recording solutions must go beyond storage and learn how Imagicle delivers secure, compliant call recording with AI analytics.
    • Todos los recursos

    Pida demostración gratuita.

    Le mostraremos cómo funciona y responderemos a sus preguntas.
    Solicitar demostración

    ¡Es su turno! ¡Pruébela!

    Pruebe nuestras soluciones gratuitamente durante 30 días.
    Solicitar prueba gratuita

    ¿Quiere un presupuesto?

    Le mostraremos la mejor solución de compra para su empresa.
    Solicitar presupuesto

  • DownloadDownload
    Brochure Blog

    Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling

    Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling
    Intuitive, powerful, and easy to use, Imagicle Attendant Console for Microsoft Teams makes call handling a piece of cake. Discover more in the brochure!
  • DescubraDescubra
    Products Blog

    Turn Microsoft Teams into a Contact Center

    Turn Microsoft Teams into a Contact Center
    Can you use Microsoft Teams as a Contact Center? The answer is yes - with the help of Imagicle.
  • Products Blog

    Enhancing Microsoft Teams with the new ACS-based Attendant Console

    Enhancing Microsoft Teams with the new ACS-based Attendant Console
    We developed an ACS-based integration for our Attendant Console for Microsoft Teams. But what is ACS, and why is it a game changer?
    • Discover the blog

    • EN Tue. 31 Mar 11:30 AM CEST RegístreseRegístrese
      WEBINAR - Sales Lab
      45’
      Imagicle AI-powered Contact Center for MS Teams
      Turn MS Teams into a powerful, full-featured contact center with AI, automation, and deliver a truly Omnichannel customer experience. Explore how Imagicle’s AI-powered, Microsoft Teams-certified solutions can help you optimize your contact center operations and deliver better service across every channel.
    • EN VerVer
      WEBINAR - Sales Lab
      45’
      Smarter Front Desk – Attendant Console & Virtual Receptionist for MS Teams.
      Discover how to streamline call handling and provide 24/7 service with the help of AI and intuitive interfaces.
    • EN VerVer
      WEBINAR - Sales Lab
      45’
      Compliance Recording with AI Voice Analytics: ensure compliance and gain insights
      Join us for an exclusive webinar to discover how Imagicle Compliance call recording and AI-powered voice analytics can help your organization stay compliant and gain powerful insights from every conversation. Whether you're navigating strict regulatory requirements or looking to enhance quality assurance, this session will show you how to turn conversations into a strategic advantage. Fill out the form below to register.
  • EN Tue. 31 Mar 11:30 AM CEST RegístreseRegístrese
    WEBINAR - Sales Lab
    45’
    Imagicle AI-powered Contact Center for MS Teams
    Turn MS Teams into a powerful, full-featured contact center with AI, automation, and deliver a truly Omnichannel customer experience. Explore how Imagicle’s AI-powered, Microsoft Teams-certified solutions can help you optimize your contact center operations and deliver better service across every channel.
  • EN VerVer
    WEBINAR - Sales Lab
    45’
    Smarter Front Desk – Attendant Console & Virtual Receptionist for MS Teams.
    Discover how to streamline call handling and provide 24/7 service with the help of AI and intuitive interfaces.
  • EN VerVer
    WEBINAR - Sales Lab
    45’
    Compliance Recording with AI Voice Analytics: ensure compliance and gain insights
    Join us for an exclusive webinar to discover how Imagicle Compliance call recording and AI-powered voice analytics can help your organization stay compliant and gain powerful insights from every conversation. Whether you're navigating strict regulatory requirements or looking to enhance quality assurance, this session will show you how to turn conversations into a strategic advantage. Fill out the form below to register.
    • See all webinars

  • White paper Blog

    Can Teams be an Inbound Contact Center Software? A Playbook

    Can Teams be an Inbound Contact Center Software? A Playbook
    If your agents already live in Microsoft Teams, you’re closer than you think to a real inbound contact center. Learn why and how to make the next move.
  • DownloadDownload
    Brochure Blog

    Transform Microsoft Teams into a Complete Communication Hub with Imagicle

    Transform Microsoft Teams into a Complete Communication Hub with Imagicle
    Discover how Imagicle apps turn Microsoft Teams into a fully-featured, compliant, intuitive enterprise communication solution.
  • DownloadDownload
    Brochure Blog

    Why you Need an AI Contact Center and How to Build it

    Why you Need an AI Contact Center and How to Build it
    Learn why you need a contact center, why you need it AI-powered, and how we can help you deploy it.

    • Pida demostración gratuita.

    Le mostraremos cómo funciona y responderemos a sus preguntas.
    Solicitar demostración

    ¡Es su turno! ¡Pruébela!

    Pruebe nuestras soluciones gratuitamente durante 30 días.
    Solicitar prueba gratuita

    ¿Quiere un presupuesto?

    Le mostraremos la mejor solución de compra para su empresa.
    Solicitar presupuesto