Imagicle Contact Manager is a centralized corporate directory that unifies internal and external contacts into one searchable database accessible from Webex, Microsoft Teams, the Imagicle UCX Platform and Attendant Console. Companies use it to ensure consistent caller ID, click-to-call, faster lookups, and a synchronized address book with private and public contacts for all users.

Contact Manager publishes corporate directories to supported platforms through XML/UDS services or API-based sync, so users can search contacts and see caller ID on Cisco desk phones, Jabber/Webex apps, Microsoft Teams, and other UC endpoints.

Yes, you can sync multiple data sources such as Active Directory/LDAP, Exchange/Outlook, CRM tools like Salesforce, SQL databases, CSV files and other external repositories. Syncs can run automatically on a schedule to keep all contacts up to date.

You can create an unlimited number of directories, grouped as:

• Public: shared with the whole company
• Department: visible only to specific groups
• Personal: private to each user

Each directory can have its own rules, fields and access permissions.

Contact Manager offers fast search across all directories from phones, Webex, Microsoft Teams, the Imagicle UCX Platform and Attendant Console. It also provides caller ID matching, multi-field search, click-to-call actions, and efficient indexing so operators and users can find contacts instantly, even in very large datasets.

Yes, users can access Contact Manager from their preferred endpoint anywhere. It works for remote and hybrid workers without requiring local directory copies.

Yes, each directory can include custom fields (e.g., customer code, department, role, notes) and Contact Manager will index them for search. You can tune which fields appear on phones and in popups to avoid overly long or unsupported field sets on some devices.

Use scheduled syncs from authoritative sources (AD/LDAP/CRM), avoid manual entry when possible, enable department-based separation, remove unused fields, and periodically review duplicates or outdated records. Keep directory structures simple and aligned with org charts.

Yes. Contact Manager supports compliance by keeping all directories centralized in the UCX Platform, where admins can enforce strict role-based visibility, directory separation (public/department/personal), and field-level restrictions to limit exposure of sensitive data. Access to directories is authenticated through UCX user profiles, syncs pull data only from authorised sources (e.g., AD/LDAP/CRM) and follow mapping rules to prevent importing unnecessary personal fields. Logs and audit trails help track access and updates, supporting GDPR principles (data minimisation, purpose limitation) and enabling HIPAA-aligned controls when managing contact data in regulated environments.

Contacts separation allows different departments to see only their own internal contacts. Using UDS-based separation, Contact Manager exposes filtered directories to phones/apps, so each group accesses a tailored internal directory without exposing the whole corporate address book.